VoIP Mailing List Archives
Mailing list archives for the VoIP community |
|
| View previous topic :: View next topic |
| Author |
Message |
dpobanz at hastingsuti...
Guest
|
 Posted: Wed Jan 09, 2008 4:42 pm Post subject: [asterisk-users] Busy notification with call limiting byGROU |
 |
|
Peter Galiovsky wrote on Wednesday, January 09, 2008 9:39 AM
| Quote: | I want the user to be presented as busy if he has at
least one call active, be it incoming or outgoing. How
should I set things up to achieve this?
|
I have a very similar need. We are using call queues and would like to
have only 1 call presented to our trouble call reps at a time, but would
like to give them the ability to initiate an outgoing call on a
different line (even while on an incoming call). We are using Aastra
480i SIP phones.
I have read that app_groupcount and setgroup may be the way to handle
this but the wiki is confusing.
http://www.voip-info.org/wiki/view/Asterisk+cmd+SetGroup
Can someone suggest an approach (preferably one currently in use)? We
are using Asterisk 1.4.17.
Don Pobanz |
|
| Back to top |
|
 |
ira at extrasensory.com
Guest
|
| Posted: Wed Jan 09, 2008 5:09 pm Post subject: [asterisk-users] Busy notification with call limiting byGROU |
|
|
At 01:42 PM 1/9/2008, you wrote:
| Quote: | I have a very similar need. We are using call queues and would like to
have only 1 call presented to our trouble call reps at a time, but would
like to give them the ability to initiate an outgoing call on a
different line (even while on an incoming call). We are using Aastra
480i SIP phones.
|
You could always set the Aastra to allow incoming only on line 9 so a
second call shows up as busy and let them call out on 1-8. That does
it completely outside Asterisk but should work just fine.
Ira |
|
| Back to top |
|
|
atis at iq-labs.net
Guest
|
| Posted: Wed Jan 09, 2008 5:54 pm Post subject: [asterisk-users] Busy notification with call limiting byGROU |
|
|
On 1/9/08, Don Pobanz <dpobanz at hastingsutilities.com> wrote:
| Quote: | Peter Galiovsky wrote on Wednesday, January 09, 2008 9:39 AM
| Quote: | I want the user to be presented as busy if he has at
least one call active, be it incoming or outgoing. How
should I set things up to achieve this?
|
I have a very similar need. We are using call queues and would like to
have only 1 call presented to our trouble call reps at a time, but would
like to give them the ability to initiate an outgoing call on a
different line (even while on an incoming call). We are using Aastra
480i SIP phones.
I have read that app_groupcount and setgroup may be the way to handle
this but the wiki is confusing.
http://www.voip-info.org/wiki/view/Asterisk+cmd+SetGroup
Can someone suggest an approach (preferably one currently in use)? We
are using Asterisk 1.4.17.
|
I'm currently working on porting my system to GROUP_COUNT etc.. so
what i have learned - before dial to agent from queue:
Set(OUTBOUND_GROUP=${agent}@agent_queue);
Dial(SIP/${agent},...)
this will add result channel (if agent 222 answers) to group 222 at agent_queue.
Analogically you add ${agent}@agent_out and ${agent}@agent_direct to
outgoing calls and incoming non-queue calls.
Then - in context that will receive call from queue (with Local
channel) you check
GROUP_COUNT(222 at agent_queue) & GROUP_COUNT(222 at agent_direct) &
GROUP_COUNT(222 at agent_out)
- this will allow agent to pick up queue call only if he doesn't have
any other calls. Otherwise just execute Busy() and queue will pass
call to next agent.
You can have similar check for direct incoming calls and compare
GROUP_COUNT(222 at agent_queue)+GROUP_COUNT(222 at agent_direct)+GROUP_COUNT(222 at agent_out)<2
- to accept only two simultanous calls per agent.
And finally for outgoing calls - you just don't check any GROUP_COUNT,
just set the group - that will allow any number of outgoing calls.
Regards,
Atis
--
Atis Lezdins
VoIP Developer,
IQ Labs Inc.
atis at iq-labs.net
Skype: atis.lezdins
Cell Phone: +371 28806004
Work phone: +1 800 7502835 |
|
| Back to top |
|
|
|
|
|
You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum
|
Powered by phpBB © 2001, 2005 phpBB Group
|
Search
