VoIP Mailing List Archives

[steve.langstaff at cit...]

It might be possible to get to the emergency service via 112 or a local
number as well.

Do you have *any* calls placed at about the time of the "999" calls?

________________________________

From: asterisk-users-bounces at lists.digium.com
[mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of Phil
Knighton
Sent: 13 February 2008 14:12



Hello

This is a fun one for the list...

Twice now, the Police have contacted us to say they have had a
silent call then hangup from our landline number to the 999 service. As
a matter of course, they follow up these calls in case someone is in
distress. Nobody here was in distress - well, no more than normal! The
Police aren't hugely happy when we tell them it must be a mistake.

Thing is, I have checked both our master log, and our dialled
calls log - and nobody dialled 999! Each phone has an account code
applied from sip.conf, and we log all numbers dialled. Nobody dialled
out.

There are no phones connected in anyway other than via Asterisk,
fax number is dealt with by a virtual machine, alarm system is on a
different number...

Any ideas before the rossers come and take me away?

Phil
<http://www.mjog.com/>

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[tilghman at mail.jeffa...]

On Wednesday 13 February 2008 08:12:25 Phil Knighton wrote:

[phil.knighton at mjog.com]

In the UK, to make us match the rest of Europe, it's also possible to
access the Emergency Services on 112.

Again, although a few calls were made around the right time, none of
them were 999 or 112. The I've examined the master.csv for 30 mins
before the Police said the call was made, and can't see any possible way
the number was dialled.

We do have a "special" entry in our call plan to deal with emergency
calls, which was taken from voip-info, that intercepts an internal
extension of "999", and sends it out via a ZAP channel. We even have it
setup so if it fails to find a free ZAP channel, it will end the call on
channel 1 and then dial. Again though, this is only for a calls
specifically made to "999".

I'm baffled...

________________________________

From: asterisk-users-bounces at lists.digium.com
[mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of Steve
Langstaff
Sent: 13 February 2008 15:03
To: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: Re: [asterisk-users] UK issue - Asterisk dialling 999... sort
of
It might be possible to get to the emergency service via 112 or a local
number as well.

Do you have *any* calls placed at about the time of the "999" calls?



________________________________

From: asterisk-users-bounces at lists.digium.com
[mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of Phil
Knighton
Sent: 13 February 2008 14:12



Hello

This is a fun one for the list...

Twice now, the Police have contacted us to say they have had a
silent call then hangup from our landline number to the 999 service. As
a matter of course, they follow up these calls in case someone is in
distress. Nobody here was in distress - well, no more than normal! The
Police aren't hugely happy when we tell them it must be a mistake.

Thing is, I have checked both our master log, and our dialled
calls log - and nobody dialled 999! Each phone has an account code
applied from sip.conf, and we log all numbers dialled. Nobody dialled
out.

There are no phones connected in anyway other than via Asterisk,
fax number is dealt with by a virtual machine, alarm system is on a
different number...

Any ideas before the rossers come and take me away?

Phil
<http://www.mjog.com/>

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[phil.knighton at mjog.com]

Hi Tilghman

As far as I can see from both master.csv and the account log, no number
was dialled beginning 999 (or 112 - both numbers connect to the
Emergency Services, and the Police couldn't tell me which had been
called).

Unfortunately, my Telco (British Telecom....sigh) can't tell me exactly
when it was called, which line it was on or anything else! All I have
is the information the Police gave me.

Is it possible for Asterisk (for whatever reason) to pass a call that
isn't logged in master.csv?

-----Original Message-----
From: asterisk-users-bounces at lists.digium.com
[mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of Tilghman
Lesher
Sent: 13 February 2008 15:35
To: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: Re: [asterisk-users] UK issue - Asterisk dialling 999... sort
of

On Wednesday 13 February 2008 08:12:25 Phil Knighton wrote:

[phil.knighton at mjog.com]

Can I just say I'm grateful for all the replies - this list is
invaluable.

Thanks for the suggestion Razza, I've been back again to the logs and no
call was placed that contained the string "999" or "112" at the right
time!

Glad it made you smile, said it was a fun one for the list. Looking
like this one is going to go down as a mystery... until the Police call
again! It has only happened twice in the 16 months we've been using
Asterisk, I'm just keen to find a solution.

________________________________

From: asterisk-users-bounces at lists.digium.com
[mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of Razza
Sent: 13 February 2008 21:24
To: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: Re: [asterisk-users] UK issue - Asterisk dialling 999... sort
of
When I first set up asterisk, I had similar, fortunately not with the
old bill!
It basically boiled down to not enough delay between seizing the line
and dialing the digits, for example the following would have dialled the
coppers 01299 912345, as 012 would have been missed.
I'm guessing this isn't whats happening to you, if all your other calls
are uworking fine, but did bring back some memories and made me smile
)
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