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asterisk at suretel.co.za
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 Posted: Fri Feb 14, 2014 1:31 am Post subject: [asterisk-users] Want Queues to ignore mobile operators voic |
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Hi All,
Lets say I want to setup a queue that will handle inbound calls to
dynamically added agents that are all mobile numbers. Now when I do this
setup it works, it loads the agents dynamically and if the mobile phone
is on and have reception it works. But when the phone is for arguments
sake off or dont have reception it goes to voice mail for that mobile
phone.
I don't want this to happen... I would like for the queue to continue
ringing until there is a time out specified which then takes the caller
out of the queue and to voice mail which I then intend to mail somewhere.
I guess my question is can this be done in Asterisk? Can I force clients
in this queue not to leave a voice message on the mobile phone but
rather the Asterisk system?
Because when the mobile phone which is an agent in the queue goes to
voice mail it answers the call and then plays the voice mail message.
My initial thoughts are to maybe ask the mobile operator to switch off
the voice mail functionality on those mobile phones and rather give a
busy or engaged tone, but I would rather want to do this in Asterisk.
Any help or advise on this matter will be greatly appreciated.
Thanks!
Daniel van den Berg
SureTel - South Africa
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admin at tootai.net
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| Posted: Fri Feb 14, 2014 3:17 am Post subject: [asterisk-users] Want Queues to ignore mobile operators voic |
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Hi Daniel
Le 14/02/2014 07:33, Daniel van den Berg a écrit :
| Quote: | Hi All,
Lets say I want to setup a queue that will handle inbound calls to
dynamically added agents that are all mobile numbers. Now when I do this
setup it works, it loads the agents dynamically and if the mobile phone
is on and have reception it works. But when the phone is for arguments
sake off or dont have reception it goes to voice mail for that mobile
phone.
I don't want this to happen... I would like for the queue to continue
ringing until there is a time out specified which then takes the caller
out of the queue and to voice mail which I then intend to mail somewhere.
I guess my question is can this be done in Asterisk? Can I force clients
in this queue not to leave a voice message on the mobile phone but
rather the Asterisk system?
Because when the mobile phone which is an agent in the queue goes to
voice mail it answers the call and then plays the voice mail message.
My initial thoughts are to maybe ask the mobile operator to switch off
the voice mail functionality on those mobile phones and rather give a
busy or engaged tone, but I would rather want to do this in Asterisk.
Any help or advise on this matter will be greatly appreciated.
|
Use ChanIsAvail command before adding agents dynamically
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Daniel
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mailinglist+asterisk a...
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| Posted: Fri Feb 14, 2014 4:19 am Post subject: [asterisk-users] Want Queues to ignore mobile operators voic |
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On 14/02/14 06:33, Daniel van den Berg wrote:
| Quote: | Hi All,
Lets say I want to setup a queue that will handle inbound calls to
dynamically added agents that are all mobile numbers. Now when I do this
setup it works, it loads the agents dynamically and if the mobile phone
is on and have reception it works. But when the phone is for arguments
sake off or dont have reception it goes to voice mail for that mobile
phone.
I don't want this to happen... I would like for the queue to continue
ringing until there is a time out specified which then takes the caller
out of the queue and to voice mail which I then intend to mail somewhere.
I guess my question is can this be done in Asterisk? Can I force clients
in this queue not to leave a voice message on the mobile phone but
rather the Asterisk system?
Because when the mobile phone which is an agent in the queue goes to
voice mail it answers the call and then plays the voice mail message.
My initial thoughts are to maybe ask the mobile operator to switch off
the voice mail functionality on those mobile phones and rather give a
busy or engaged tone, but I would rather want to do this in Asterisk.
Any help or advise on this matter will be greatly appreciated.
Thanks!
Daniel van den Berg
SureTel - South Africa
|
I would suggest using the 'M' option on the Dial command to run a macro.
The macro can just wait fir a key to be pressed and until it is pressed
the Dial is still effectively ringing. So if it does go to voicemail
then the call wont get put through. You need to make sure you have a
suitable value set to abandon the agent call if its ringing too long.
The callee may also find they are left multiple voicemail messages.
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asterisk at lists.mino...
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| Posted: Fri Feb 14, 2014 5:09 am Post subject: [asterisk-users] Want Queues to ignore mobile operators voic |
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On 14/2/14 9:21 am, Gareth Blades wrote:
| Quote: | I would suggest using the 'M' option on the Dial command to run a macro.
The macro can just wait fir a key to be pressed and until it is pressed
the Dial is still effectively ringing. So if it does go to voicemail
then the call wont get put through. You need to make sure you have a
suitable value set to abandon the agent call if its ringing too long.
The callee may also find they are left multiple voicemail messages.
|
This is the approach we've used in the past: force the recipient to hit
a button to accept the call, something which their mobile voicemail will
never be able to do.
The alternative - and it only really applies if you have control of the
mobiles in question - is to disable the mobile network's voicemail
service entirely, and manage diverts from the handset. That way you can
then recreate your own 'mobile voicemail' service on your asterisk
platform with all the normal asterisk VM benefits such as email
delivery, etc.
You can then of course detect when those mobiles 'divert' to voicemail
(since it's now on your system), and kick them out of the queue at that
point.
Kind regards,
Chris
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tiago.geada at gmail.com
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| Posted: Fri Feb 14, 2014 5:52 am Post subject: [asterisk-users] Want Queues to ignore mobile operators voic |
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Hi all,
How does one detect the 'divert' to voicemail?
Say we have PRI lines and as wel as SIP Trunks to connect to mobile phones. How can asterisk know if the call is being diverted??
On 14 February 2014 10:11, Chris Bagnall <asterisk@lists.minotaur.cc (asterisk@lists.minotaur.cc)> wrote:
| Quote: | On 14/2/14 9:21 am, Gareth Blades wrote:
| Quote: | I would suggest using the 'M' option on the Dial command to run a macro.
The macro can just wait fir a key to be pressed and until it is pressed
the Dial is still effectively ringing. So if it does go to voicemail
then the call wont get put through. You need to make sure you have a
suitable value set to abandon the agent call if its ringing too long.
The callee may also find they are left multiple voicemail messages.
|
This is the approach we've used in the past: force the recipient to hit a button to accept the call, something which their mobile voicemail will never be able to do.
The alternative - and it only really applies if you have control of the mobiles in question - is to disable the mobile network's voicemail service entirely, and manage diverts from the handset. That way you can then recreate your own 'mobile voicemail' service on your asterisk platform with all the normal asterisk VM benefits such as email delivery, etc.
You can then of course detect when those mobiles 'divert' to voicemail (since it's now on your system), and kick them out of the queue at that point.
Kind regards,
Chris
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asterisk at lists.mino...
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| Posted: Fri Feb 14, 2014 6:00 am Post subject: [asterisk-users] Want Queues to ignore mobile operators voic |
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On 14/2/14 10:54 am, Tiago Geada wrote:
| Quote: | How does one detect the 'divert' to voicemail?
|
If you're using the mobile network's voicemail service, you can't as a
general rule; you've no reliable way of knowing whether that call was
answered by the user or their voicemail service.
However, if you're providing the mobile voicemail service yourself from
your asterisk platform, then you can detect the *incoming* call from the
mobile device in question to their mailbox and act accordingly.
As I said in my earlier reply though, it depends on you having
end-to-end control of the mobile devices in question and your mobile
operator will allow their voicemail service to be completely disabled.
Kind regards,
Chris
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asterisk_list at earth...
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| Posted: Fri Feb 14, 2014 8:08 am Post subject: [asterisk-users] Want Queues to ignore mobile operators voic |
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On Friday 14 Feb 2014, Tiago Geada wrote:
| Quote: | Hi all,
How does one detect the 'divert' to voicemail?
Say we have PRI lines and as wel as SIP Trunks to connect to mobile phones.
How can asterisk know if the call is being diverted??
|
It can't.
But you know (from the STD code) whether the call is being made to a mobile
or land line; and you can have a good guess how long the mobile telco's
voicemail timeout is. So as long as your Dial() to the mobile phone times out
sooner than the mobile network rings out for before deciding that nobody is
going to answer, *your* voicemail will win.
This will break if somebody reduces their voicemail timeout from the default;
but hardly anybody ever changes the default settings in practice.
--
AJS
Answers come *after* questions.
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barryf-lists at flanag...
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| Posted: Fri Feb 14, 2014 9:24 am Post subject: [asterisk-users] Want Queues to ignore mobile operators voic |
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On Friday 14 Feb 2014, Tiago Geada wrote:
| Quote: | > Hi all,
| Quote: |
How does one detect the 'divert' to voicemail?
Say we have PRI lines and as wel as SIP Trunks to connect to mobile phones.
How can asterisk know if the call is being diverted??
|
It can't.
But you know  (from the STD code)  whether the call is being made to a mobile
or land line; and you can have a good guess how long the mobile telco's
voicemail timeout is. Â So as long as your Dial() to the mobile phone times out
sooner than the mobile network rings out for before deciding that nobody is
going to answer, *your* voicemail will win.
This will break if somebody reduces their voicemail timeout from the default;
but hardly anybody ever changes the default settings in practice.
|
...or if the moble is turned off....Â
-Barry |
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