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[oza.4h07 at gmail.com]

Hello,


I've got a small install with Asterisk 11.

This box is connected to PSTN through a SIP trunk.


I need to add a cellular phone as a remote agent of an existing queue.


At the moment, this queue is configured according a ringall strategy and busy agent can be dialed.


My plan is :
1- to create a remote-agent context and insert a Wait statement into it so that local agents would get dialed ahead of remote agents.

2- to avoid dialing remote agents already on call (with local phones) by hanging up calls in remote-agent context when conditions are met.

3- use local channels such as Local/123@remote-agent



My questions relate to the above point 2.

Though I don't need at the moment, which state interface can I use to tell Queue application a (SIP) remote agent is Busy or not ?


Regards