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symack at gmail.com
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 Posted: Mon Apr 21, 2014 12:45 pm Post subject: [asterisk-users] Open Source Asterisk Polling Solution |
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Hello Everyone,
We are looking for a simple open source auto dialer with "polling"
capabilities. What we would like is a program that we can upload
leads to, and have asterisk:
i) Dial numbers
ii) Play pre-recorded
iii) If user presses one, forward the call to an agent
There are so many solutions out there it's hard to make a decision on what
works, what has just a limited free version etc.... Something that can support
10 channels, and is stable would be greatly appreciated.
If this can be simply implemented using asterisk and call folder, even better....
PS Our preferred version of * is 1.8.x
Kind Regards,
Nick from Toronto. |
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mitul at enterux.in
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| Posted: Mon Apr 21, 2014 12:47 pm Post subject: [asterisk-users] Open Source Asterisk Polling Solution |
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Use vicidial for achieving the same.
Mitul
On Monday, April 21, 2014, Nick Cameo <symack@gmail.com (symack@gmail.com)> wrote:
| Quote: | Hello Everyone,
We are looking for a simple open source auto dialer with "polling"
capabilities. What we would like is a program that we can upload
leads to, and have asterisk:
i) Dial numbers
ii) Play pre-recorded
iii) If user presses one, forward the call to an agent
There are so many solutions out there it's hard to make a decision on what
works, what has just a limited free version etc.... Something that can support
10 channels, and is stable would be greatly appreciated.
If this can be simply implemented using asterisk and call folder, even better....
PS Our preferred version of * is 1.8.x
Kind Regards,
Nick from Toronto.
|
--
Regards,
Mitul Limbani,
Chief Architech & Founder,
Enterux Solutions Pvt. Ltd.
110 Reena Complex, Opp. Nathani Steel,
Vidyavihar (W), Mumbai - 400 086. India
http://www.enterux.com/
http://www.entvoice.com/
email: mitul@enterux.in (mitul@enterux.in)
DID: +91-22-71967196
Cell: +91-9820332422 |
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james at fivecats.org
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| Posted: Mon Apr 21, 2014 1:01 pm Post subject: [asterisk-users] Open Source Asterisk Polling Solution |
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On 4/21/2014 1:47 PM, Mitul Limbani wrote:
| Quote: | Use vicidial for achieving the same.
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Or call files (or AMI originate), a short bit of dialplan logic, and
maybe a call to Queue().
--
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symack at gmail.com
Guest
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| Posted: Mon Apr 21, 2014 2:58 pm Post subject: [asterisk-users] Open Source Asterisk Polling Solution |
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On Mon, Apr 21, 2014 at 2:01 PM, James Sharp <james@fivecats.org (james@fivecats.org)> wrote:
| Quote: | On 4/21/2014 1:47 PM, Mitul Limbani wrote:
| Quote: | Use vicidial for achieving the same.
|
Or call files (or AMI originate), a short bit of dialplan logic, and maybe a call to Queue().
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This is a nice and easy solution however, I do not know where to begin. Can you gents kindly
elaborate or point us to the right directions (ie, howto tutorials) |
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james at fivecats.org
Guest
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| Posted: Mon Apr 21, 2014 4:03 pm Post subject: [asterisk-users] Open Source Asterisk Polling Solution |
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On 4/21/2014 3:58 PM, Nick Cameo wrote:
| Quote: | On Mon, Apr 21, 2014 at 2:01 PM, James Sharp <james@fivecats.org
<mailto:james@fivecats.org>> wrote:
On 4/21/2014 1:47 PM, Mitul Limbani wrote:
Use vicidial for achieving the same.
Or call files (or AMI originate), a short bit of dialplan logic, and
maybe a call to Queue().
This is a nice and easy solution however, I do not know where to begin.
Can you gents kindly
elaborate or point us to the right directions (ie, howto tutorials)
|
Asterisk call files:
http://www.microalcarria.com/descargas/documentos/Linux/varios/Asterisk/asteriskdocs-docbook/docs-html/x1512.html
(Replace Channel with dial commands to your telephony provider, change
the context and extension with an appropriate).
Dialplan:
You'll probably just need some Playback and Read commands to play your
message and get the digit response.
Agents and Queues:
http://www.voip-info.org/wiki/view/Asterisk+call+queues
You'll probably want to use static/fixed agents unless you have a whole
bunch of agents logging in and out.
--
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symack at gmail.com
Guest
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| Posted: Mon Apr 21, 2014 6:18 pm Post subject: [asterisk-users] Open Source Asterisk Polling Solution |
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I'll be attempting this tomorrow for a friend as a favour. Will post the end result for othersin the future.
Nick from Toronto.
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asterisk_list at earth...
Guest
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| Posted: Tue Apr 22, 2014 5:44 am Post subject: [asterisk-users] Open Source Asterisk Polling Solution |
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On Monday 21 Apr 2014, Nick Cameo wrote:
| Quote: | Hello Everyone,
We are looking for a simple open source auto dialer with "polling"
capabilities. What we would like is a program that we can upload
leads to, and have asterisk:
i) Dial numbers
ii) Play pre-recorded
iii) If user presses one, forward the call to an agent
|
Firstly, be warned: Are you sure that is even legal to do in your
jurisdiction? You could be setting yourself up for a hefty fine! Check
applicable local laws before proceeding.
If what you want is allowed, then it's all entirely do-able using bash
scripting, call files and dialplan logic; so absolutely *do not* pay money for
a solution, and *do* insist on the Source Code and Modification Rights.
--
AJS
Note: Originating address only accepts e-mail from list! If replying off-
list, change address to asterisk1list at earthshod dot co dot uk .
--
_____________________________________________________________________
-- Bandwidth and Colocation Provided by http://www.api-digital.com --
New to Asterisk? Join us for a live introductory webinar every Thurs:
http://www.asterisk.org/hello
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memran.dhk at gmail.com
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asterisk at lists.mino...
Guest
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| Posted: Tue Apr 22, 2014 6:33 am Post subject: [asterisk-users] Open Source Asterisk Polling Solution |
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On 22/4/14 11:44 am, A J Stiles wrote:
| Quote: | Firstly, be warned: Are you sure that is even legal to do in your
jurisdiction? You could be setting yourself up for a hefty fine! Check
applicable local laws before proceeding.
|
This. I'm glad someone else thought it worth mentioning as well 
Even if it's letter-of-the-law legal, consider whether you'd be willing
to be on the receiving end of it. If it's providing a useful service,
i.e. calling a specific list of individuals who might have medical
appointments in the coming week to confirm they don't need to
reschedule, then fair enough, but if you're phoning people who've not
consented to sell them double glazing, then you aren't doing your
client's reputation any favours and you're going to mightily annoy those
you're calling.
Kind regards,
Chris
--
This email is made from 100% recycled electrons
--
_____________________________________________________________________
-- Bandwidth and Colocation Provided by http://www.api-digital.com --
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lenz.loway at gmail.com
Guest
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| Posted: Tue Apr 22, 2014 7:54 am Post subject: [asterisk-users] Open Source Asterisk Polling Solution |
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Our Wombat is not open source but is free to use for small systems and
will be very trivial to set up for such a task. And if you ever need
to grow up, you're covered.
l.
2014-04-21 19:45 GMT+02:00 Nick Cameo <symack@gmail.com>:
| Quote: | Hello Everyone,
We are looking for a simple open source auto dialer with "polling"
capabilities. What we would like is a program that we can upload
leads to, and have asterisk:
i) Dial numbers
ii) Play pre-recorded
iii) If user presses one, forward the call to an agent
There are so many solutions out there it's hard to make a decision on what
works, what has just a limited free version etc.... Something that can
support
10 channels, and is stable would be greatly appreciated.
If this can be simply implemented using asterisk and call folder, even
better....
PS Our preferred version of * is 1.8.x
Kind Regards,
Nick from Toronto.
--
_____________________________________________________________________
-- Bandwidth and Colocation Provided by http://www.api-digital.com --
New to Asterisk? Join us for a live introductory webinar every Thurs:
http://www.asterisk.org/hello
asterisk-users mailing list
To UNSUBSCRIBE or update options visit:
http://lists.digium.com/mailman/listinfo/asterisk-users
|
--
Loway - home of QueueMetrics - http://queuemetrics.com
Try the WombatDialer auto-dialer @ http://wombatdialer.com
--
_____________________________________________________________________
-- Bandwidth and Colocation Provided by http://www.api-digital.com --
New to Asterisk? Join us for a live introductory webinar every Thurs:
http://www.asterisk.org/hello
asterisk-users mailing list
To UNSUBSCRIBE or update options visit:
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symack at gmail.com
Guest
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| Posted: Tue Apr 22, 2014 4:54 pm Post subject: [asterisk-users] Open Source Asterisk Polling Solution |
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Hello Everyone,
Thank you all for your response. The people I am doing it for run a
non-profit charity,
and are legally able to reach out to their customers. I will wire it
up to the DNC
however, for starters, I would like to get asterisk to:
i) Iterate through a list of numbers
ii) Play a pre-recorded message asking if they have waste they need picked up
iii) If they press one, forward the call to mailbox
The easier the better for us. I did see Wombat, newfies, and vicdial
however, I can't go through with the installation process and find out
there is some hidden clause, limited to 2 channels etc....
If I can do it with a simple dialplan as mentioned earlier, I think
it's the best solution for starters.
Kind Regards,
Nick from Toronto
--
_____________________________________________________________________
-- Bandwidth and Colocation Provided by http://www.api-digital.com --
New to Asterisk? Join us for a live introductory webinar every Thurs:
http://www.asterisk.org/hello
asterisk-users mailing list
To UNSUBSCRIBE or update options visit:
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jprangi at didforsale.com
Guest
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| Posted: Tue Apr 22, 2014 7:00 pm Post subject: [asterisk-users] Open Source Asterisk Polling Solution |
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I can vouch for newfies, but its not asterisk and there is some learning curve, but comes with lots of features.
-Jai
www.didforsale.com
SIP Trunking Simplified
On Tue, Apr 22, 2014 at 2:54 PM, Nick Cameo <symack@gmail.com (symack@gmail.com)> wrote:
| Quote: | Hello Everyone,
Thank you all for your response. The people I am doing it for run a
non-profit charity,
and are legally able to reach out to their customers. I will wire it
up to the DNC
however, for starters, I would like to get asterisk to:
i) Iterate through a list of numbers
ii) Play a pre-recorded message asking if they have waste they need picked up
iii) If they press one, forward the call to mailbox
The easier the better for us. I did see Wombat, newfies, and vicdial
however, I can't go through with the installation process and find out
there is some hidden clause, limited to 2 channels etc....
If I can do it with a simple dialplan as mentioned earlier, I think
it's the best solution for starters.
Kind Regards,
Nick from Toronto
--
_____________________________________________________________________
-- Bandwidth and Colocation Provided by http://www.api-digital.com --
New to Asterisk? Join us for a live introductory webinar every Thurs:
http://www.asterisk.org/hello
asterisk-users mailing list
To UNSUBSCRIBE or update options visit:
http://lists.digium.com/mailman/listinfo/asterisk-users
|
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james at fivecats.org
Guest
|
| Posted: Tue Apr 22, 2014 10:27 pm Post subject: [asterisk-users] Open Source Asterisk Polling Solution |
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On 4/22/2014 5:54 PM, Nick Cameo wrote:
| Quote: | Hello Everyone,
Thank you all for your response. The people I am doing it for run a
non-profit charity,
and are legally able to reach out to their customers. I will wire it
up to the DNC
however, for starters, I would like to get asterisk to:
i) Iterate through a list of numbers
ii) Play a pre-recorded message asking if they have waste they need picked up
iii) If they press one, forward the call to mailbox
|
That's about as simple as it gets.
A call file that goes to the dialplan.
A dialplan that consists of Read (which would play the message) followed
a GotoIf into a mailbox (either voicemail or Dial() to an external number).
One hint for doing unattended dialing like this, make sure you're
dialing using a SIP or other digital method rather than, say, out an
analogue port that doesn't have decent answer detect.
And you can't just dump a whole bunch of call files into the system at
once, you'll need to meter them out based on the number of concurrent
outbound calls your provider will allow.
--
_____________________________________________________________________
-- Bandwidth and Colocation Provided by http://www.api-digital.com --
New to Asterisk? Join us for a live introductory webinar every Thurs:
http://www.asterisk.org/hello
asterisk-users mailing list
To UNSUBSCRIBE or update options visit:
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symack at gmail.com
Guest
|
| Posted: Tue Apr 22, 2014 11:20 pm Post subject: [asterisk-users] Open Source Asterisk Polling Solution |
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| Quote: |
That's about as simple as it gets.
A call file that goes to the dialplan.
A dialplan that consists of Read (which would play the message) followed a GotoIf into a mailbox (either voicemail or Dial() to an external number).
One hint for doing unattended dialing like this, make sure you're dialing using a SIP or other digital method rather than, say, out an analogue port that doesn't have decent answer detect.
And you can't just dump a whole bunch of call files into the system at once, you'll need to meter them out based on the number of concurrent outbound calls your provider will allow.
|
Hello James,
Good to see you here, and thank you very much. Though my basic idea of how it will look using call files and dialplan is like what you and others on here have pointed out. Yes,
we are using SIP for both origination and termination (just helping my friend use some of our accounts used for PBX, and prepaid). I have been using * for many years now however,
never for call center/predictive dialer type processes. Once I have got this thing to call out and get calls coming in. It would be nice to write to a database all the users that press
option on. I have a strong Java, PHP and SQL background. Will probably need to make a call using AGI or such?
N. |
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james at fivecats.org
Guest
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| Posted: Wed Apr 23, 2014 3:12 am Post subject: [asterisk-users] Open Source Asterisk Polling Solution |
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On 4/23/2014 12:20 AM, Nick Cameo wrote:
| Quote: |
That's about as simple as it gets.
A call file that goes to the dialplan.
A dialplan that consists of Read (which would play the message)
followed a GotoIf into a mailbox (either voicemail or Dial() to an
external number).
One hint for doing unattended dialing like this, make sure you're
dialing using a SIP or other digital method rather than, say, out an
analogue port that doesn't have decent answer detect.
And you can't just dump a whole bunch of call files into the system
at once, you'll need to meter them out based on the number of
concurrent outbound calls your provider will allow.
Hello James,
Good to see you here, and thank you very much. Though my basic idea of
how it will look using call files and dialplan is like what you and
others on here have pointed out. Yes,
we are using SIP for both origination and termination (just helping my
friend use some of our accounts used for PBX, and prepaid). I have been
using * for many years now however,
never for call center/predictive dialer type processes. Once I have got
this thing to call out and get calls coming in. It would be nice to
write to a database all the users that press
option on. I have a strong Java, PHP and SQL background. Will probably
need to make a call using AGI or such?
N.
|
You can go AGI, but there are direct ODBC handles available in the
dialplan if you build Asterisk properly with the ODBC resources enabled.
That'd my personal preference from a performance standpoint.
--
_____________________________________________________________________
-- Bandwidth and Colocation Provided by http://www.api-digital.com --
New to Asterisk? Join us for a live introductory webinar every Thurs:
http://www.asterisk.org/hello
asterisk-users mailing list
To UNSUBSCRIBE or update options visit:
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