VoIP Mailing List Archives

[tnelson at rockbochs.com]

Hello! Is it possible to assign any of the soft keys on the Polycom IP series handsets to a specific function in the feature menu? I'd like to assign one of the keys below the LCD to function as a Do Not Disturb button but I have not been able to find a helpful guide or proper documentation that is understandable for the task. Any help is greatly appreciated. Thank you!

Tim Nelson
Systems/Network Support
Rockbochs Inc.

[mcargile at explido.us]

Yes you can, but it is not easy. First off you will need the
Administration guide from polycoms website. Check in the support section
under phones. You will have to set up a provisioning server and the
like. Also check voip-info.org. If I remember correctly that is where I
read about how to do that. That is about all I can tell you as I have
only had to do this once and that was some time ago. Further problems I
would contact Polycom or the distributor that you got the phone from.
The main reason being as this is not an Asterisk problem but a polycom.

Good Luck

Michael Cargile
Software Developer
Explido Software USA Inc.
www.explido.us

On Wed, 2008-02-20 at 13:47 -0600, Tim Nelson wrote:

[tnelson at rockbochs.com]

The phones in question are mainly going to be IP430's. I can see the problem that would be presented regarding the key's use in different contexts. However, when the phone sits idle, the up, down, left, and right navigation keys can be used to access various menu items such as missed/placed/received calls. I would think that simply remapping one of those keys should not pose a problem.

Thank you for the Polycom admin guide reference. I'll continue my search there.

Tim Nelson
Systems/Network Support
Rockbochs Inc.

----- Original Message -----
From: "Jose Quinteiro" <asterisk at quinteiro.org>
To: "Asterisk Users Mailing List - Non-Commercial Discussion" <asterisk-users at lists.digium.com>
Sent: Wednesday, February 20, 2008 3:30:01 PM (GMT-0600) America/Chicago
Subject: Re: [asterisk-users] Polycom Key Assignment

I'm assuming you're talking about the 320/330s, 'cause the bigger phones
all have a DND key.

Yes, it's possible but don't do it. Those functions of those soft keys
are context-specific and they are used as navigation keys in some
contexts. I did exactly what you propose, and found that I couldn't
backspace to correct keypad errors, for example.

Basically the only key available for remapping is the "dial" key. You
can find instructions on how to do it starting at page 4-22 (PDF page
70) of the Administrator's Guide (page numbers are from version 2.2.0.)

HTH,
Jose.

Tim Nelson wrote:

[asterisk at quinteiro.org]

I'm assuming you're talking about the 320/330s, 'cause the bigger phones
all have a DND key.

Yes, it's possible but don't do it. Those functions of those soft keys
are context-specific and they are used as navigation keys in some
contexts. I did exactly what you propose, and found that I couldn't
backspace to correct keypad errors, for example.

Basically the only key available for remapping is the "dial" key. You
can find instructions on how to do it starting at page 4-22 (PDF page
70) of the Administrator's Guide (page numbers are from version 2.2.0.)

HTH,
Jose.

Tim Nelson wrote:

[asterisk at quinteiro.org]

Not familiar with the 430s. Looks like they have 4 keys under the LCD
vs 3 for the 320s.

Let me give you another example. I tried remapping the right-most key
on a 320 to "DND". This key is usually a "DIR" key, and in many
contexts it becomes a backspace key which is labeled "<<". The
functionality changed, but the labels did not. Even though it still
said "DIR" in the idle context, its function was "DND". Worse, it got
labeled "<<" in keypad-entry contexts, but it /still/ functioned as a
"DND" key. So you'd flail away at it, wondering why it wasn't
backspacing, and the whole time you were just toggling DND on and off.

I also tried remapping the other two, and had similar results.

If you find the 430s behave similarly, your best bet is to remap a key
with a "hard" label, i.e. one of the ones that is not under the LCD.

Saludos,
Jose.

Tim Nelson wrote: