VoIP Mailing List Archives
Mailing list archives for the VoIP community |
|
View previous topic :: View next topic |
Author |
Message |
mike240se at straighta... Guest
|
Posted: Tue Feb 19, 2008 7:27 pm Post subject: [asterisk-users] Sangoma FXO EC vs Rhino FXO EC |
|
|
Hi all, I am a huge fan of Sangoma cards after having many problems with
digium cards and then switching to sangoma cards and them giving me
excellent support with excellent results.
That being said, they are also alot more money than the Rhino cards and
my friend currently has 1 digium 4 fxo card in their system and they
need to add another phone line, plus they have echo problems and quality
problems from time to time. So my plan was to get them a 4 port fxo
card with echo cancelling and use that for their 4 lines and use 1 of
the ports on the old digium card for the 5th line.
The sangoma 4 port fxo echo cancelling card is about $700 with shipping,
and for me to get a 6 port card would be close to $900 with shipping.
My friend cant afford the $900 card but it would be nice to be able to
get rid of the digium card completely since it works poorly and i dont
know if there would be conflicts with a digium card and a sangoma/rhino
card together, maybe irq issues...
So they told me about the rhino cards which are much more affordable and
have echo cancelling, $400 for a 4 port fxo card with echo cancelling
and $600 for a 6 port fxo card with echo cancelling. These are much
more in my friends price range but I have never used rhino cards and
dont know how their quality is, how their echo canceller is, and how
they work with asterisk including if they work with zaptel natively or
need cumbersome drivers, etc. Also if they are field upgrabable so you
can upgrade the firmware like you can with sangoma cards.
So any help or experience would be great. Sangoma will always be my
number 1 choice but when the money is tighter, it would be nice to have
a cheaper option IF the quality is the same. I know they both have 5
year warranties but i have had so many issues with this asterisk install
from faulty digium cards, to echoy digium cards, to the dreaded snom 360
phones, to the even more dreaded gxp2000 phones, its been one night mare
and problem after another, i want to get things working great once and
for all and for a long time! I am sure you all can understand that
So if i have to make my friend spend the extra or make due with 4 ports
+ using the old card for the 5th port, so be it.
Thanks!!
mike
This E-mail, including any attachments, may be intended solely for
the personal and confidential use of the sender and recipient(s) named
above. This message may include advisory, consultative and/or
deliberative material and, as such, would be privileged and confidential
and not a public document. Pursuant to 42 CFR, any information in this
e-mail identifying a former, present, or potential client of Straight & Narrow is confidential. If you have received this e-mail in error, you must not review, transmit, convert to hard copy, copy, use or disseminate this e-mail or any attachments to it and you must delete this message. You are requested to notify the sender by return e-mail.
-------------- next part --------------
An HTML attachment was scrubbed...
URL: http://lists.digium.com/pipermail/asterisk-users/attachments/20080219/bdf869e5/attachment.htm |
|
Back to top |
|
|
tilghman at mail.jeffa... Guest
|
Posted: Tue Feb 19, 2008 8:23 pm Post subject: [asterisk-users] Sangoma FXO EC vs Rhino FXO EC |
|
|
On Tuesday 19 February 2008 18:27:32 Michael J. Liberatore wrote:
Quote: | Hi all, I am a huge fan of Sangoma cards after having many problems with
digium cards and then switching to sangoma cards and them giving me
excellent support with excellent results.
|
I would recommend that you give the Digium cards another shot. There is
zero risk now, as Digium cards are now backed with a 5 year warranty and a
100% money-back guarantee: Digium will make it work, or you get your money
back.
http://www.digium.com/en/company/riskfree-facts.php
--
Tilghman |
|
Back to top |
|
|
mike240se at straighta... Guest
|
Posted: Wed Feb 20, 2008 5:50 am Post subject: [asterisk-users] Sangoma FXO EC vs Rhino FXO EC |
|
|
Thanks for the info, I didn't know they now had 5 year warranties, that
was one big thing keeping me away cause my last card from them broke
after 13 months and I was stuck with it and lost lots of money. But I
think I cant look at digium in this situation because I don't believe
they have echo cancellation on their fxo cards and in this instance it's
a requirement. Also the card they have now is a digium card (4 port)
and they arent happy with it, and it's a current model...
So I am back to advise between rhino and sangoma
Thanks
Mike
-----Original Message-----
From: asterisk-users-bounces at lists.digium.com
[mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of Tilghman
Lesher
Sent: Tuesday, February 19, 2008 8:24 PM
To: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: Re: [asterisk-users] Sangoma FXO EC vs Rhino FXO EC
On Tuesday 19 February 2008 18:27:32 Michael J. Liberatore wrote:
Quote: | Hi all, I am a huge fan of Sangoma cards after having many problems
with digium cards and then switching to sangoma cards and them giving
me excellent support with excellent results.
|
I would recommend that you give the Digium cards another shot. There is
zero risk now, as Digium cards are now backed with a 5 year warranty and
a 100% money-back guarantee: Digium will make it work, or you get your
money back.
http://www.digium.com/en/company/riskfree-facts.php
--
Tilghman
_______________________________________________
-- Bandwidth and Colocation Provided by http://www.api-digital.com --
asterisk-users mailing list
To UNSUBSCRIBE or update options visit:
http://lists.digium.com/mailman/listinfo/asterisk-users
This E-mail, including any attachments, may be intended solely for
the personal and confidential use of the sender and recipient(s) named
above. This message may include advisory, consultative and/or
deliberative material and, as such, would be privileged and confidential
and not a public document. Pursuant to 42 CFR, any information in this
e-mail identifying a former, present, or potential client of Straight & Narrow is confidential. If you have received this e-mail in error, you must not review, transmit, convert to hard copy, copy, use or disseminate this e-mail or any attachments to it and you must delete this message. You are requested to notify the sender by return e-mail. |
|
Back to top |
|
|
dfullertasterisk at sh... Guest
|
Posted: Wed Feb 20, 2008 9:12 am Post subject: [asterisk-users] Sangoma FXO EC vs Rhino FXO EC |
|
|
Actually they do have hardware echo cancellation available. Both the
TDM800P/AEX800 and the TDM410 are available with hardware echo
cancellation on board. Realistically though, with only 5 channels a
software echo canceler like HPEC or OSLEC would probably work well also.
-Dave
Michael J. Liberatore wrote:
Quote: | Thanks for the info, I didn't know they now had 5 year warranties, that
was one big thing keeping me away cause my last card from them broke
after 13 months and I was stuck with it and lost lots of money. But I
think I cant look at digium in this situation because I don't believe
they have echo cancellation on their fxo cards and in this instance it's
a requirement. Also the card they have now is a digium card (4 port)
and they arent happy with it, and it's a current model...
So I am back to advise between rhino and sangoma
Thanks
Mike
-----Original Message-----
From: asterisk-users-bounces at lists.digium.com
[mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of Tilghman
Lesher
Sent: Tuesday, February 19, 2008 8:24 PM
To: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: Re: [asterisk-users] Sangoma FXO EC vs Rhino FXO EC
On Tuesday 19 February 2008 18:27:32 Michael J. Liberatore wrote:
Quote: | Hi all, I am a huge fan of Sangoma cards after having many problems
with digium cards and then switching to sangoma cards and them giving
me excellent support with excellent results.
|
I would recommend that you give the Digium cards another shot. There is
zero risk now, as Digium cards are now backed with a 5 year warranty and
a 100% money-back guarantee: Digium will make it work, or you get your
money back.
http://www.digium.com/en/company/riskfree-facts.php
--
Tilghman
_______________________________________________
-- Bandwidth and Colocation Provided by http://www.api-digital.com --
asterisk-users mailing list
To UNSUBSCRIBE or update options visit:
http://lists.digium.com/mailman/listinfo/asterisk-users
This E-mail, including any attachments, may be intended solely for
the personal and confidential use of the sender and recipient(s) named
above. This message may include advisory, consultative and/or
deliberative material and, as such, would be privileged and confidential
and not a public document. Pursuant to 42 CFR, any information in this
e-mail identifying a former, present, or potential client of Straight & Narrow is confidential. If you have received this e-mail in error, you must not review, transmit, convert to hard copy, copy, use or disseminate this e-mail or any attachments to it and you must delete this message. You are requested to notify the sender by return e-mail.
_______________________________________________
-- Bandwidth and Colocation Provided by http://www.api-digital.com --
asterisk-users mailing list
To UNSUBSCRIBE or update options visit:
http://lists.digium.com/mailman/listinfo/asterisk-users
| --
DO NOT SEND WITH THIS ACCOUNT |
|
Back to top |
|
|
tilghman at mail.jeffa... Guest
|
Posted: Wed Feb 20, 2008 11:41 am Post subject: [asterisk-users] Sangoma FXO EC vs Rhino FXO EC |
|
|
On Wednesday 20 February 2008 04:50:57 Michael J. Liberatore wrote:
Quote: | Thanks for the info, I didn't know they now had 5 year warranties, that
was one big thing keeping me away cause my last card from them broke
after 13 months and I was stuck with it and lost lots of money. But I
think I cant look at digium in this situation because I don't believe
they have echo cancellation on their fxo cards and in this instance it's
a requirement.
|
For the smaller cards, you can get a free license for a software echo
canceller (HPEC) that works exactly the same as the hardware echo
canceller. Or rather, the license is free for Digium cards.
Quote: | Also the card they have now is a digium card (4 port)
and they arent happy with it, and it's a current model...
|
Are you sure they have a TDM410? That card was only released in late
January. At the very least, you should call up Digium support and give them
a chance to get it working.
--
Tilghman |
|
Back to top |
|
|
mike240se at straighta... Guest
|
Posted: Wed Feb 20, 2008 4:43 pm Post subject: [asterisk-users] Sangoma FXO EC vs Rhino FXO EC |
|
|
On Wednesday 20 February 2008 04:50:57 Michael J. Liberatore wrote:
Quote: | Thanks for the info, I didn't know they now had 5 year warranties,
that was one big thing keeping me away cause my last card from them
broke after 13 months and I was stuck with it and lost lots of money.
|
Quote: | But I think I cant look at digium in this situation because I don't
believe they have echo cancellation on their fxo cards and in this
instance it's a requirement.
|
Quote: | For the smaller cards, you can get a free license for a software echo
| canceller (HPEC) that >works exactly the same as the hardware echo
canceller. Or rather, the license is free for >>Digium cards.
I have noticed overall sound quality has increased 10 fold with the
sangoma echo cancellation card but I had never tried hpec with the
digium card. I did try mg2 after fxotune and spending lots of time
working out the levels and they still are unhappy with the call quality.
I assumed the ocastic chip also did some kind of dsp. Plus many people
have told me if you want to run a carrier grade system with top quality
you must have echo cancellation on board. So I have listened.
Quote: | Also the card they have now is a digium card (4 port) and they arent
happy with it, and it's a current model...
|
Quote: | Are you sure they have a TDM410? That card was only released in late
| January. At the very >least, you should call up Digium support and give
them a chance to get it working.
No I I have the TDM-04B, I was going by voipsupply.com, that's why I
thought I had the latest, they don't have the tdm410.
My issue is mainly that I bought all digium cards previously and have
nothing but nightmares. Multiple cards died for no reason, 2 of them
digium wouldn't warranty cause they were like 13 months old. Another
two were nothing but complaints about sound quality until I changed over
to sangoma (because the cards started to malfunction, needing hardware
reboots every week or so or they would stop working, also about 15
months old). So I am a little disheartened with digium as I think you
can understand. When it comes to phone systems they need to just work,
and work for years, having them break between 6 months to 18 months and
having customers with no phones at all for their business till I can get
the card replaced is not exceptable to them and its costing me tons of
money in free tech support.
Anyways, I am just trying to let you know that I do have a reason for
being disheartened. But I also have to go by what the customer wants,
if they will not pay for another digium card I will have to get them
rhino or sangoma. They are not happy after paying for 2 digium cards.
I told them about the new warranty but that just made them more mad, and
I can understand that, they lost over a grand and now it turns out they
offer 5 year warranties but they wont honor it on their card.
Mike
--
Tilghman
_______________________________________________
-- Bandwidth and Colocation Provided by http://www.api-digital.com --
asterisk-users mailing list
To UNSUBSCRIBE or update options visit:
http://lists.digium.com/mailman/listinfo/asterisk-users
This E-mail, including any attachments, may be intended solely for
the personal and confidential use of the sender and recipient(s) named
above. This message may include advisory, consultative and/or
deliberative material and, as such, would be privileged and confidential
and not a public document. Pursuant to 42 CFR, any information in this
e-mail identifying a former, present, or potential client of Straight & Narrow is confidential. If you have received this e-mail in error, you must not review, transmit, convert to hard copy, copy, use or disseminate this e-mail or any attachments to it and you must delete this message. You are requested to notify the sender by return e-mail. |
|
Back to top |
|
|
mike240se at straighta... Guest
|
Posted: Wed Feb 20, 2008 5:34 pm Post subject: [asterisk-users] Sangoma FXO EC vs Rhino FXO EC |
|
|
Quote: | Actually they do have hardware echo cancellation available. Both the
| TDM800P/AEX800 and the >TDM410 are available with hardware echo
cancellation on board. Realistically though, with >>>only 5 channels a
software echo canceler like HPEC or OSLEC would probably work well also.
Do you know how I wouled get that free license? Nevermind, I just found
it while writing this email, it appears that I am not eligible for the
free license because I am out of my 1 year warranty. Do you think
digium would still give it to me since they are giving every one else 5
year warranties now and my cards are within 5 years?
Is there a way to get the serial number of the card through linux some
how? The site with this card is over an hour driving distance for me so
I cant pop open the box and check the serial number on the card.
Thanks
Mike
Michael J. Liberatore wrote:
Quote: | Thanks for the info, I didn't know they now had 5 year warranties,
that was one big thing keeping me away cause my last card from them
broke after 13 months and I was stuck with it and lost lots of money.
|
Quote: | But I think I cant look at digium in this situation because I don't
believe they have echo cancellation on their fxo cards and in this
instance it's a requirement. Also the card they have now is a digium
card (4 port) and they arent happy with it, and it's a current
| model...
Quote: |
So I am back to advise between rhino and sangoma
Thanks
Mike
-----Original Message-----
From: asterisk-users-bounces at lists.digium.com
[mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of Tilghman
|
Quote: | Lesher
Sent: Tuesday, February 19, 2008 8:24 PM
To: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: Re: [asterisk-users] Sangoma FXO EC vs Rhino FXO EC
On Tuesday 19 February 2008 18:27:32 Michael J. Liberatore wrote:
Quote: | Hi all, I am a huge fan of Sangoma cards after having many problems
with digium cards and then switching to sangoma cards and them giving
|
|
Quote: | Quote: | me excellent support with excellent results.
|
I would recommend that you give the Digium cards another shot. There
is zero risk now, as Digium cards are now backed with a 5 year
warranty and a 100% money-back guarantee: Digium will make it work,
or you get your money back.
http://www.digium.com/en/company/riskfree-facts.php
--
Tilghman
_______________________________________________
-- Bandwidth and Colocation Provided by http://www.api-digital.com --
asterisk-users mailing list
To UNSUBSCRIBE or update options visit:
http://lists.digium.com/mailman/listinfo/asterisk-users
This E-mail, including any attachments, may be intended solely for the
|
Quote: | personal and confidential use of the sender and recipient(s) named
above. This message may include advisory, consultative and/or
deliberative material and, as such, would be privileged and
confidential and not a public document. Pursuant to 42 CFR, any
information in this e-mail identifying a former, present, or potential
| client of Straight & Narrow is confidential. If you have received this
e-mail in error, you must not review, transmit, convert to hard copy,
copy, use or disseminate this e-mail or any attachments to it and you
must delete this message. You are requested to notify the sender by
return e-mail.
--
DO NOT SEND WITH THIS ACCOUNT
_______________________________________________
-- Bandwidth and Colocation Provided by http://www.api-digital.com --
asterisk-users mailing list
To UNSUBSCRIBE or update options visit:
http://lists.digium.com/mailman/listinfo/asterisk-users |
|
Back to top |
|
|
stotaro at totarotechn... Guest
|
Posted: Wed Feb 20, 2008 5:42 pm Post subject: [asterisk-users] Sangoma FXO EC vs Rhino FXO EC |
|
|
On Tue, Feb 19, 2008 at 8:23 PM, Tilghman Lesher
<tilghman at mail.jeffandtilghman.com> wrote:
Quote: | On Tuesday 19 February 2008 18:27:32 Michael J. Liberatore wrote:
Quote: | Hi all, I am a huge fan of Sangoma cards after having many problems with
digium cards and then switching to sangoma cards and them giving me
excellent support with excellent results.
|
I would recommend that you give the Digium cards another shot. There is
zero risk now, as Digium cards are now backed with a 5 year warranty and a
100% money-back guarantee: Digium will make it work, or you get your money
back.
http://www.digium.com/en/company/riskfree-facts.php
--
Tilghman
|
Is Digium's money back guarantee and five year warranty retroactive?
Thanks,
Steve Totaro |
|
Back to top |
|
|
mike240se at straighta... Guest
|
Posted: Wed Feb 20, 2008 6:23 pm Post subject: [asterisk-users] Sangoma FXO EC vs Rhino FXO EC |
|
|
Subject: Re: [asterisk-users] Sangoma FXO EC vs Rhino FXO EC
On Tue, Feb 19, 2008 at 8:23 PM, Tilghman Lesher
<tilghman at mail.jeffandtilghman.com> wrote:
Quote: | On Tuesday 19 February 2008 18:27:32 Michael J. Liberatore wrote:
Quote: | Hi all, I am a huge fan of Sangoma cards after having many problems
|
|
Quote: | with > digium cards and then switching to sangoma cards and them
giving me > excellent support with excellent results.
I would recommend that you give the Digium cards another shot. There
|
Is Digium's money back guarantee and five year warranty retroactive?
Quote: | Quote: | Thanks,
Steve Totaro
|
| Steve, I just called and checked, they say its not retroactive.
This E-mail, including any attachments, may be intended solely for
the personal and confidential use of the sender and recipient(s) named
above. This message may include advisory, consultative and/or
deliberative material and, as such, would be privileged and confidential
and not a public document. Pursuant to 42 CFR, any information in this
e-mail identifying a former, present, or potential client of Straight & Narrow is confidential. If you have received this e-mail in error, you must not review, transmit, convert to hard copy, copy, use or disseminate this e-mail or any attachments to it and you must delete this message. You are requested to notify the sender by return e-mail. |
|
Back to top |
|
|
tilghman at mail.jeffa... Guest
|
Posted: Wed Feb 20, 2008 6:34 pm Post subject: [asterisk-users] Sangoma FXO EC vs Rhino FXO EC |
|
|
On Wednesday 20 February 2008 16:42:59 Steve Totaro wrote:
Quote: | On Tue, Feb 19, 2008 at 8:23 PM, Tilghman Lesher
<tilghman at mail.jeffandtilghman.com> wrote:
Quote: | On Tuesday 19 February 2008 18:27:32 Michael J. Liberatore wrote:
Quote: | Hi all, I am a huge fan of Sangoma cards after having many problems
with digium cards and then switching to sangoma cards and them giving
me excellent support with excellent results.
|
I would recommend that you give the Digium cards another shot. There is
zero risk now, as Digium cards are now backed with a 5 year warranty and
a 100% money-back guarantee: Digium will make it work, or you get your
money back.
http://www.digium.com/en/company/riskfree-facts.php
|
Is Digium's money back guarantee and five year warranty retroactive?
|
It's a new guarantee on cards sold after February 1st, 2008. What had to
happen first was to address the legitimate concerns that customers had
about our boards, and that's been done. All of the new boards should not
have any of the problems that previously plagued customers, and we'd really
like to see customers who had problems in the past come back and give it
another try. And we're confident enough about our boards that we're willing
to provide a full 5 years of warranty on these new boards AND back them up
with a 100% money back guarantee.
Unfortunately, the old boards that are already out of warranty are just
that -- out of warranty. The boards that have given our customers trouble
have been discontinued, so going forward, everybody should be good. I
realize that Michael's customer is a bit miffed about old boards that aren't
working, but the current boards should now work for everybody.
The only investment that you'd really be risking is time, and unfortunately,
we can't manufacture that for you.
--
Tilghman |
|
Back to top |
|
|
dboyd at ignitetrx.com Guest
|
Posted: Wed Feb 20, 2008 9:28 pm Post subject: [asterisk-users] Sangoma FXO EC vs Rhino FXO EC |
|
|
On Wed, 2008-02-20 at 17:34 -0600, Tilghman Lesher wrote:
Quote: | On Wednesday 20 February 2008 16:42:59 Steve Totaro wrote:
Quote: | On Tue, Feb 19, 2008 at 8:23 PM, Tilghman Lesher
<tilghman at mail.jeffandtilghman.com> wrote:
Quote: | On Tuesday 19 February 2008 18:27:32 Michael J. Liberatore wrote:
Quote: | Hi all, I am a huge fan of Sangoma cards after having many problems
with digium cards and then switching to sangoma cards and them giving
me excellent support with excellent results.
|
I would recommend that you give the Digium cards another shot. There is
zero risk now, as Digium cards are now backed with a 5 year warranty and
a 100% money-back guarantee: Digium will make it work, or you get your
money back.
http://www.digium.com/en/company/riskfree-facts.php
|
Is Digium's money back guarantee and five year warranty retroactive?
|
It's a new guarantee on cards sold after February 1st, 2008. What had to
happen first was to address the legitimate concerns that customers had
about our boards, and that's been done. All of the new boards should not
have any of the problems that previously plagued customers, and we'd really
like to see customers who had problems in the past come back and give it
another try. And we're confident enough about our boards that we're willing
to provide a full 5 years of warranty on these new boards AND back them up
with a 100% money back guarantee.
Unfortunately, the old boards that are already out of warranty are just
that -- out of warranty. The boards that have given our customers trouble
have been discontinued, so going forward, everybody should be good. I
realize that Michael's customer is a bit miffed about old boards that aren't
working, but the current boards should now work for everybody.
The only investment that you'd really be risking is time, and unfortunately,
we can't manufacture that for you.
|
A trade in policy would be a great incentive for people to try digium
again. In particular if you are already happy with a current vendor, and
have no reason to spend more money just to prove to yourself that Digium
now has good product, it could be construed as potentially throwing
good money after bad.
just my 2cents worth.
Dave |
|
Back to top |
|
|
rmontgomery at digium.com Guest
|
Posted: Thu Feb 21, 2008 1:24 pm Post subject: [asterisk-users] Sangoma FXO EC vs Rhino FXO EC |
|
|
Michael,
I'm very interested in helping you resolve any and all trouble you have with Digium products. The experience you describe with our products not typical, so I'd like to address them specifically.
My comments are inline:
----- "Michael J. Liberatore" <mike240se at straightandnarrowinc.org> wrote:
Quote: |
I have noticed overall sound quality has increased 10 fold with the
sangoma echo cancellation card but I had never tried hpec with the
digium card. I did try mg2 after fxotune and spending lots of time
working out the levels and they still are unhappy with the call
quality.
|
Yes, any decent hardware echo canceler would provide a significant improvement over mg2 on difficult trunks. As noted already in this thread, Digium offers software-based High Performance Echo Canceler (HPEC) and hardware-based echo cancellation options. They're well worth the incremental expense when you need reliable, high-quality echo cancellation.
Evaluating a Digium interface without hardware echo cancellation versus Sangoma with hardware echo cancellation isn't really an even comparison, is it? I invite you to evaluate similarly equipped interfaces. I'm confident that you'll change your opinion about Digium's product performance.
Quote: | No I I have the TDM-04B, I was going by voipsupply.com, that's why I
thought I had the latest, they don't have the tdm410.
|
The TDM400 does not support on-board echo cancellation; the TDM410 does. For low density analog, the TDM410 is an outstanding solution. Voipsupply's website catalog isn't exactly up to date, but there are plenty of other reputable resellers that would be eager to help you with the latest interface technology; just visit <URL:http://www.digium.com/en/wheretobuy/>.
However, it sounds like you're reselling these to end users: have you considered joining Digium's reseller program? You would enjoy many benefits that would smooth your path to success, including special pricing with an authorized Digium distributor. See <URL:http://www.digium.com/en/ecosystem/resellers/> for more information.
Quote: | My issue is mainly that I bought all digium cards previously and have
nothing but nightmares. Multiple cards died for no reason, 2 of them
digium wouldn't warranty cause they were like 13 months old.
|
That's troubling... even before the recent announcement of an expanded warranty as part of our Exceptional Satisfaction Program, all Digium interface cards carried a two year warranty. There's no way we would have turned you away at 13 months. Or 15 months, or 18.
I went to investigate this and couldn't find any record of you contacting Digium Technical Support. Did you use a different company name? Perhaps a different representative of your firm contacted us. Are you confusing your e-tailer's limited one-year return policy for Digium's warranty? Even if your webstore refuses a return, Digium will honor the product warranty.
Truly, the tired old reasons to avoid Digium -- IRQ-related headaches, "motherboard incompatibilities," lack of hardware echo cancellation on analog and single-span T1, etc. -- just don't stand up any more. Digium's Exceptional Satisfaction Program signals a new standard of quality and reliability in the telephony market. And our Technical Support team has a great track record, often mentioned on this list. We're ready to work with you to make your Digium Asterisk deployments a resounding success.
Sincerely,
rm
--
Rod Montgomery <rod.montgomery at digium.com>
Director of Services, Digium, Inc. |
|
Back to top |
|
|
|
|
|
You cannot post new topics in this forum You cannot reply to topics in this forum You cannot edit your posts in this forum You cannot delete your posts in this forum You cannot vote in polls in this forum
|
Powered by phpBB © 2001, 2005 phpBB Group
|