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fons.vanderbeek at 84-...
Guest

Posted: Sun Feb 17, 2008 7:20 am Post subject: [asterisk-users] Music on hold

Because i want a ringing signal while people are in a waiting queue i've created a wav file containing our local ringing indication If I make an inside call to the queue, the correct sound is played, but when i make an external call, no signal is heard. everything else looks ok, and all other functions are ok.... Can somebody point me out what i could have done wrong? my musiconhold.conf ------------------------------- [ringing] mode=files directory=/var/lib/asterisk/ringing i've created the wav file using sox ringing.wav -r 8000 -c 1 -s -w ringingmono.wav resample -ql This file is located at /var/lib/asterisk/ringing my queues.conf ------------------------ [receptie] musicclass = ringing strategy = ringall timeout = 300 retry = 5 member => SIP/202 member => SIP/227 the CLI shows.............. --------------------------- -- Executing [s at default:1] Answer("SIP/04757690XX-08ef8ee8", "") in new stack -- Executing [s at default:2] LookupCIDName("SIP/0475769002-08ef8ee8", "") in new stack [Feb 17 13:18:10] WARNING[28267]: app_lookupcidname.c:72 lookupcidname_exec: LookupCIDName is deprecated. Please use ${DB(cidname/${CALLERID(num)})} instead. -- Executing [s at default:3] Queue("SIP/04757690XX-08ef8ee8", "receptie") in new stack -- Started music on hold, class 'ringing', on SIP/04757690XX-08ef8ee8 -- SIP/227-08efce58 is ringing -- SIP/201-08f06f68 is ringing -- SIP/414-08f04930 is ringing -- SIP/201-08f06f68 is ringing -- SIP/201-08f06f68 is ringing -- SIP/201-08f06f68 is ringing -- SIP/201-08f06f68 answered SIP/04757690XX-08ef8ee8 -- Stopped music on hold on SIP/0475769002-08ef8ee8

kpfleming at digium.com
Guest

Posted: Fri Feb 22, 2008 5:29 pm Post subject: [asterisk-users] Music on hold

Fons van der Beek wrote:

Quote:

Because i want a ringing signal while people are in a waiting queue i've
created a wav file containing our local ringing indication
If I make an inside call to the queue, the correct sound is played, but
when i make an external call, no signal is heard.
everything else looks ok, and all other functions are ok....

The Queue() application has an option to generate ringback to callers
instead of music on hold, why don't you just use that instead of trying
to craft a new solution?

--
Kevin P. Fleming
Director of Software Technologies
Digium, Inc. - "The Genuine Asterisk Experience" (TM)

fons.vanderbeek at 84-...
Guest

Posted: Fri Feb 22, 2008 5:45 pm Post subject: [asterisk-users] Music on hold

I tried that, its gives me the same problem.

Kevin P. Fleming schreef:

Quote:

Fons van der Beek wrote:

Quote:

The Queue() application has an option to generate ringback to callers
instead of music on hold, why don't you just use that instead of trying
to craft a new solution?

eric at fnords.org
Guest

Posted: Fri Feb 22, 2008 6:13 pm Post subject: [asterisk-users] Music on hold

This problem would happen if you did not have /etc/asterisk/indications.conf

Fons van der Beek wrote:

Quote:

I tried that, its gives me the same problem.

Kevin P. Fleming schreef:

Quote:

Fons van der Beek wrote:

Quote:

The Queue() application has an option to generate ringback to callers
instead of music on hold, why don't you just use that instead of trying
to craft a new solution?

_______________________________________________
-- Bandwidth and Colocation Provided by http://www.api-digital.com --

asterisk-users mailing list
To UNSUBSCRIBE or update options visit:
http://lists.digium.com/mailman/listinfo/asterisk-users

--
Consulting for Asterisk, Polycom, Sangoma, Digium, Cisco, LAN, WAN, QoS,
T-1, PRI, Frame Relay, Linux, and network design. Based near
Birmingham, AL. Now accepting clients worldwide.

fons.vanderbeek at 84-...
Guest

Posted: Fri Feb 22, 2008 7:05 pm Post subject: [asterisk-users] Music on hold

Tnx.

I checked /etc/asterisk/indications.conf and my default location nl
is listed in the options

So i am still puzzled
my extensions.conf in respect to incomming calls (as basic as possible)

exten => s,1,Answer
exten => s,2,queue(receptie|r)
exten => s,3,Voicemail(201)

everything else works as it should work, but no "ringing" on an external
line

on the other hand, internaly: it's ok

exten => 205,1,queue(receptie|r)
exten => 205,2,busy

205 gives ringing

Eric Wieling schreef:

Quote:

This problem would happen if you did not have /etc/asterisk/indications.conf

Fons van der Beek wrote:

Quote:

I tried that, its gives me the same problem.

Kevin P. Fleming schreef:

Quote:

Fons van der Beek wrote:

Quote:

The Queue() application has an option to generate ringback to callers
instead of music on hold, why don't you just use that instead of trying
to craft a new solution?

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eric at fnords.org
Guest

Posted: Fri Feb 22, 2008 8:23 pm Post subject: [asterisk-users] Music on hold

Don't answer the line. Also try using the US indications, just in case
something odd is in the NL setup.

Fons van der Beek wrote:

Quote:

Tnx.

I checked /etc/asterisk/indications.conf and my default location nl
is listed in the options

So i am still puzzled

my extensions.conf in respect to incomming calls (as basic as possible)

exten => s,1,Answer
exten => s,2,queue(receptie|r)
exten => s,3,Voicemail(201)

everything else works as it should work, but no "ringing" on an external
line

on the other hand, internaly: it's ok

exten => 205,1,queue(receptie|r)
exten => 205,2,busy

205 gives ringing

Eric Wieling schreef:

Quote:

This problem would happen if you did not have
/etc/asterisk/indications.conf

Fons van der Beek wrote:

Quote:

I tried that, its gives me the same problem.

Kevin P. Fleming schreef:

Quote:

Fons van der Beek wrote:

Quote:

Because i want a ringing signal while people are in a waiting queue
i've created a wav file containing our local ringing indication
If I make an inside call to the queue, the correct sound is played,
but when i make an external call, no signal is heard.
everything else looks ok, and all other functions are ok....

The Queue() application has an option to generate ringback to callers
instead of music on hold, why don't you just use that instead of trying
to craft a new solution?

------------------------------------------------------------------------

_______________________________________________
-- Bandwidth and Colocation Provided by http://www.api-digital.com --

asterisk-users mailing list
To UNSUBSCRIBE or update options visit:
http://lists.digium.com/mailman/listinfo/asterisk-users

--
Consulting for Asterisk, Polycom, Sangoma, Digium, Cisco, LAN, WAN, QoS,
T-1, PRI, Frame Relay, Linux, and network design. Based near
Birmingham, AL. Now accepting clients worldwide.

eric at fnords.org
Guest

Posted: Fri Feb 22, 2008 8:31 pm Post subject: [asterisk-users] Music on hold

Replying to my own post. Asterisk uses indications.conf when it has to
provide tones AFTER the line is answered. You might get a message on
the console like "Unable to handle indication 15" or something like that.

Eric Wieling wrote:

Quote:

Don't answer the line. Also try using the US indications, just in case
something odd is in the NL setup.

Fons van der Beek wrote:

Quote:

Tnx.

I checked /etc/asterisk/indications.conf and my default location nl
is listed in the options

So i am still puzzled

my extensions.conf in respect to incomming calls (as basic as possible)

exten => s,1,Answer
exten => s,2,queue(receptie|r)
exten => s,3,Voicemail(201)

everything else works as it should work, but no "ringing" on an external
line

on the other hand, internaly: it's ok

exten => 205,1,queue(receptie|r)
exten => 205,2,busy

205 gives ringing

Eric Wieling schreef:

Quote:

This problem would happen if you did not have
/etc/asterisk/indications.conf

Fons van der Beek wrote:

Quote:

I tried that, its gives me the same problem.

Kevin P. Fleming schreef:

Quote:

Fons van der Beek wrote:

Quote:

Because i want a ringing signal while people are in a waiting queue
i've created a wav file containing our local ringing indication
If I make an inside call to the queue, the correct sound is played,
but when i make an external call, no signal is heard.
everything else looks ok, and all other functions are ok....

The Queue() application has an option to generate ringback to callers
instead of music on hold, why don't you just use that instead of trying
to craft a new solution?

--
Consulting for Asterisk, Polycom, Sangoma, Digium, Cisco, LAN, WAN, QoS,
T-1, PRI, Frame Relay, Linux, and network design. Based near
Birmingham, AL. Now accepting clients worldwide.

fons.vanderbeek at 84-...
Guest

Posted: Fri Feb 22, 2008 8:34 pm Post subject: [asterisk-users] Music on hold

it's very odd
-I just upgraded to 1.4.18 (from 1.4.17)
-removed answer
-changed to several other options, still no luck
(restarted also)

Eric Wieling schreef:

Quote:

Don't answer the line. Also try using the US indications, just in case
something odd is in the NL setup.

Fons van der Beek wrote:

Quote:

Tnx.

I checked /etc/asterisk/indications.conf and my default location nl
is listed in the options

So i am still puzzled

my extensions.conf in respect to incomming calls (as basic as possible)

exten => s,1,Answer
exten => s,2,queue(receptie|r)
exten => s,3,Voicemail(201)

everything else works as it should work, but no "ringing" on an external
line

on the other hand, internaly: it's ok

exten => 205,1,queue(receptie|r)
exten => 205,2,busy

205 gives ringing

Eric Wieling schreef:

Quote:

This problem would happen if you did not have
/etc/asterisk/indications.conf

Fons van der Beek wrote:

Quote:

I tried that, its gives me the same problem.

Kevin P. Fleming schreef:

Quote:

Fons van der Beek wrote:

Quote:

Because i want a ringing signal while people are in a waiting queue
i've created a wav file containing our local ringing indication
If I make an inside call to the queue, the correct sound is played,
but when i make an external call, no signal is heard.
everything else looks ok, and all other functions are ok....

The Queue() application has an option to generate ringback to callers
instead of music on hold, why don't you just use that instead of trying
to craft a new solution?

-------------- next part --------------
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fons.vanderbeek at 84-...
Guest

Posted: Fri Feb 22, 2008 8:44 pm Post subject: [asterisk-users] Music on hold

NOT answering did the trick!!!!!
Tnx a lot! now it works like it should work!

Eric Wieling schreef:

Quote:

Don't answer the line. Also try using the US indications, just in case
something odd is in the NL setup.

Fons van der Beek wrote:

Quote:

Tnx.

I checked /etc/asterisk/indications.conf and my default location nl
is listed in the options

So i am still puzzled

my extensions.conf in respect to incomming calls (as basic as possible)

exten => s,1,Answer
exten => s,2,queue(receptie|r)
exten => s,3,Voicemail(201)

everything else works as it should work, but no "ringing" on an external
line

on the other hand, internaly: it's ok

exten => 205,1,queue(receptie|r)
exten => 205,2,busy

205 gives ringing

Eric Wieling schreef:

Quote:

This problem would happen if you did not have
/etc/asterisk/indications.conf

Fons van der Beek wrote:

Quote:

I tried that, its gives me the same problem.

Kevin P. Fleming schreef:

Quote:

Fons van der Beek wrote:

Quote:

Because i want a ringing signal while people are in a waiting queue
i've created a wav file containing our local ringing indication
If I make an inside call to the queue, the correct sound is played,
but when i make an external call, no signal is heard.
everything else looks ok, and all other functions are ok....

The Queue() application has an option to generate ringback to callers
instead of music on hold, why don't you just use that instead of trying
to craft a new solution?

-------------- next part --------------
An HTML attachment was scrubbed...
URL: http://lists.digium.com/pipermail/asterisk-users/attachments/20080223/9552798b/attachment.htm

eric at fnords.org
Guest

Posted: Fri Feb 22, 2008 9:11 pm Post subject: [asterisk-users] Music on hold

If not answering fixes the problem then the issue is indications.conf.
Try using the indications.conf.sample file included with the Asterisk
source code, then stop Asterisk and starting it again. I do not know if
indications.conf is reloaded on a reload.

Fons van der Beek wrote:

Quote:

NOT answering did the trick!!!!!
Tnx a lot! now it works like it should work!

Eric Wieling schreef:

Quote:

Replying to my own post. Asterisk uses indications.conf when it has
to provide tones AFTER the line is answered. You might get a message
on the console like "Unable to handle indication 15" or something like
that.

Eric Wieling wrote:

Quote:

Don't answer the line. Also try using the US indications, just in
case something odd is in the NL setup.

Fons van der Beek wrote:

Quote:

Tnx.

I checked /etc/asterisk/indications.conf and my default location nl
is listed in the options

So i am still puzzled

my extensions.conf in respect to incomming calls (as basic as possible)

exten => s,1,Answer
exten => s,2,queue(receptie|r)
exten => s,3,Voicemail(201)

everything else works as it should work, but no "ringing" on an
external line

on the other hand, internaly: it's ok

exten => 205,1,queue(receptie|r)
exten => 205,2,busy

205 gives ringing

Eric Wieling schreef:

Quote:

This problem would happen if you did not have
/etc/asterisk/indications.conf

Fons van der Beek wrote:

Quote:

I tried that, its gives me the same problem.

Kevin P. Fleming schreef:

Quote:

Fons van der Beek wrote:

Quote:

Because i want a ringing signal while people are in a waiting
queue i've created a wav file containing our local ringing
indication
If I make an inside call to the queue, the correct sound is
played, but when i make an external call, no signal is heard.
everything else looks ok, and all other functions are ok....

The Queue() application has an option to generate ringback to
callers
instead of music on hold, why don't you just use that instead of
trying
to craft a new solution?

--
Consulting for Asterisk, Polycom, Sangoma, Digium, Cisco, LAN, WAN, QoS,
T-1, PRI, Frame Relay, Linux, and network design. Based near
Birmingham, AL. Now accepting clients worldwide.

tpeirce at digitalcon.ca
Guest

Posted: Sat Feb 23, 2008 4:05 am Post subject: [asterisk-users] Music on hold

Fons van der Beek wrote:

Quote:

I've overwritten the indications.conf with the one from the
sourcecode, stil no luck
Perhaps somebody knows what the correct value for indications.conf is
when using the dutch xs4all as sip carrier??

A simple way for you to test your indications.conf as far as the ringing
goes is something like this:

exten => s,1,Answer
exten => s,n,PlayTones(ring)
exten => s,n,Wait(30)
exten => s,n,Hangup

That should pick up the line and then play your locale's ring tone for
30 seconds before hanging up. If you hear ringing then indications.conf
is fine, otherwise you have confirmed that there is a problem somewhere.

This will have nothing to do with your carrier as the sounds are
generated by asterisk itself as audio (as opposed to any kind of
carrier-specific signaling).

Trevor

Real CNAM data for incoming Caller ID @ www.cnam.info

fons.vanderbeek at 84-...
Guest

Posted: Sat Feb 23, 2008 4:28 am Post subject: [asterisk-users] Music on hold

I guess we are back to the fundamental problem: "no asterisk generated
sounds on the external call"

After implementing the described test for indications.conf
The CLI outputted:
-- Executing [s at default:1] Answer("SIP/0475769XXX-095a8488", "") in new
stack
-- Executing [s at default:2] PlayTones("SIP/0475769XXX-095a8488",
"ring") in new stack
-- Executing [s at default:3] Wait("SIP/0475769XXX-095a8488", "30") in
new stack

This looks OK, but there is no sound to be heard on the other end.

Sip show peers for the other end shows:
* Name : sip.xs4all.nl
Secret : <Set>
MD5Secret : <Not set>
Context : default
Subscr.Cont. : default
Language : en
AMA flags : Unknown
Transfer mode: open
CallingPres : Presentation Allowed, Not Screened
FromUser : 0475769XXX
FromDomain : sip.xs4all.nl
Callgroup :
Pickupgroup :
Mailbox :
VM Extension : asterisk
LastMsgsSent : 32767/65535
Call limit : 0
Dynamic : No
Callerid : "" <>
MaxCallBR : 384 kbps
Expire : -1
Insecure : port,invite
Nat : RFC3581
ACL : No
T38 pt UDPTL : No
CanReinvite : No
PromiscRedir : No
User=Phone : No
Video Support: Yes
Trust RPID : No
Send RPID : No
Subscriptions: Yes
Overlap dial : No
DTMFmode : auto
LastMsg : 0
ToHost : sip.xs4all.nl
Addr->IP : 82.101.XX.XX Port 5060
Defaddr->IP : 0.0.0.0 Port 0
Def. Username: 0475769XXX
SIP Options : (none)
Codecs : 0x104 (ulaw|g729)
Codec Order : (ulaw:20,g729:20)
Auto-Framing: No
Status : Unmonitored
Useragent :
Reg. Contact :

Trevor Peirce schreef:

Quote:

Fons van der Beek wrote:

Quote:

I've overwritten the indications.conf with the one from the
sourcecode, stil no luck
Perhaps somebody knows what the correct value for indications.conf is
when using the dutch xs4all as sip carrier??

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tpeirce at digitalcon.ca
Guest

Posted: Sat Feb 23, 2008 6:57 am Post subject: [asterisk-users] Music on hold

Fons van der Beek wrote:

Quote:

After implementing the described test for indications.conf
The CLI outputted:
-- Executing [s at default:1] Answer("SIP/0475769XXX-095a8488", "") in
new stack
-- Executing [s at default:2] PlayTones("SIP/0475769XXX-095a8488",
"ring") in new stack
-- Executing [s at default:3] Wait("SIP/0475769XXX-095a8488", "30")
in new stack

This looks OK, but there is no sound to be heard on the other end.

Alright, well let's see what "ring" actually is set to for your system.

Let's see this from the command line:

cat /etc/asterisk/indications.conf | grep country=

And this from asterisk:

show indications XX (where XX is your locale, of course).

--
Real CNAM data for incoming Caller ID @ www.cnam.info

fons.vanderbeek at 84-...
Guest

Posted: Sat Feb 23, 2008 7:26 am Post subject: [asterisk-users] Music on hold

Tnx for your support Trevor!!

cat /etc/asterisk/indications.conf | grep country=
country=nl ; default location
show indications nl
Country Indication PlayList
=====================================
nl <ringcadence> 1000,4000
nl dial 425
nl busy 425/500,0/500
nl ring 425/1000,0/4000
nl congestion 425/250,0/250
nl callwaiting 425/500,0/9500
nl dialrecall 425/500,0/50
nl record 1400/500,0/15000
nl info 950/330,1400/330,1800/330,0/1000
nl stutter 425/500,0/50
The 'show indications' command is deprecated and will be removed in a
future release. Please use 'indication show' instead.

But Trevor, I guess this isn't the problem, because when i call from an
internal location
the indication is all right

Also moh works from internal SIP phones to the queue.
I only have a problem when i call into my asterisk box from the outside.

Trevor Peirce schreef:

Quote:

Fons van der Beek wrote:

Quote:

jsmith at digium.com
Guest

Posted: Sat Feb 23, 2008 8:39 am Post subject: [asterisk-users] Music on hold

On Sat, 2008-02-23 at 10:28 +0100, Fons van der Beek wrote:

Quote:

I guess we are back to the fundamental problem: "no asterisk generated
sounds on the external call"

Do you have any T1/E1 cards in your system that aren't configured? If a
zaptel card isn't taking interrupts, that would cause this same type of
problem.

--
Jared Smith
Community Relations Manager
Digium, Inc.

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