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[asterisk-users] incoming calls fall into echo test mode

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admin at csur.ca
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Posted: Sat Jul 19, 2014 9:51 am Post subject: [asterisk-users] incoming calls fall into echo test mode

Hello all, Weird trouble here: we have 60-some happy subscribers on a FreePBX box, each with its own phone number, with no problem at all, except for one (and only one) subscriber who has this problem: his outgoing calls are ok, but when someone dials his phone number (be it from our network or from any other place in the world), the caller ears the standard message signalling he has entered the echo test mode and must dial # to exit that mode. Most callers don't understand what's going on, then give up and hang up without dialling #. Very few dial # one or more times, then those few get our customer's phone ringing and are then able to reach our customer. I went through all the docs, wikis and discussions I found on the web, without finding any data on how to solve that problem. I tried many things on our FreePBX box and found out the problem seems somehow linked with the customer's extension (or phone number), not his inbound route (changing the latter has no effect on the problem). Creating a new extension with another phone number would solve the problem (I tried it and it works), but this customer wants to keep his current phone number and when I tried deleting his extension then creating a new one with his current phone number, the new extension presented the same problem as the previous one... Anyone knows what could cause such a problem and/or how to solve it ? Thanks, Norman. admin@csur.ca -- _____________________________________________________________________ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users

mdupuis at ocg.ca
Guest

Posted: Sat Jul 19, 2014 9:58 am Post subject: [asterisk-users] incoming calls fall into echo test mode

You might get a better response on the FreePBX forum. (FreePBX adds pre-built dialplan elements onto standard asterisk. This forum is more for Asterisk) But some suggestions: SSH to your PBX enter the Asterisk CLI set verbose to 10 Call into the problematic number ...and watch where the call is being misrouted in the dialplan ________________________________________ From: asterisk-users-bounces@lists.digium.com <asterisk-users-bounces@lists.digium.com> on behalf of Norman Molhant <admin@csur.ca> Sent: Saturday, July 19, 2014 10:43 AM To: Asterisk Users List Subject: [asterisk-users] incoming calls fall into echo test mode Hello all, Weird trouble here: we have 60-some happy subscribers on a FreePBX box, each with its own phone number, with no problem at all, except for one (and only one) subscriber who has this problem: his outgoing calls are ok, but when someone dials his phone number (be it from our network or from any other place in the world), the caller ears the standard message signalling he has entered the echo test mode and must dial # to exit that mode. Most callers don't understand what's going on, then give up and hang up without dialling #. Very few dial # one or more times, then those few get our customer's phone ringing and are then able to reach our customer. I went through all the docs, wikis and discussions I found on the web, without finding any data on how to solve that problem. I tried many things on our FreePBX box and found out the problem seems somehow linked with the customer's extension (or phone number), not his inbound route (changing the latter has no effect on the problem). Creating a new extension with another phone number would solve the problem (I tried it and it works), but this customer wants to keep his current phone number and when I tried deleting his extension then creating a new one with his current phone number, the new extension presented the same problem as the previous one... Anyone knows what could cause such a problem and/or how to solve it ? Thanks, Norman. admin@csur.ca -- _____________________________________________________________________ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users -- _____________________________________________________________________ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users

drdialtone at optonlin...
Guest

Posted: Sat Jul 19, 2014 10:01 am Post subject: [asterisk-users] incoming calls fall into echo test mode

Perhaps assigned as a test number somewhere along the line? Are these ISDN, SIP, IAX calls? There are MANY smart people on this list. Maybe sharing the relevant configs and traces is a good place to start??? -----Original Message----- From: asterisk-users-bounces@lists.digium.com [mailto:asterisk-users-bounces@lists.digium.com] On Behalf Of Norman Molhant Sent: Saturday, July 19, 2014 10:43 AM To: asterisk-users@lists.digium.com Subject: [asterisk-users] incoming calls fall into echo test mode Hello all, Weird trouble here: we have 60-some happy subscribers on a FreePBX box, each with its own phone number, with no problem at all, except for one (and only one) subscriber who has this problem: his outgoing calls are ok, but when someone dials his phone number (be it from our network or from any other place in the world), the caller ears the standard message signalling he has entered the echo test mode and must dial # to exit that mode. Most callers don't understand what's going on, then give up and hang up without dialling #. Very few dial # one or more times, then those few get our customer's phone ringing and are then able to reach our customer. I went through all the docs, wikis and discussions I found on the web, without finding any data on how to solve that problem. I tried many things on our FreePBX box and found out the problem seems somehow linked with the customer's extension (or phone number), not his inbound route (changing the latter has no effect on the problem). Creating a new extension with another phone number would solve the problem (I tried it and it works), but this customer wants to keep his current phone number and when I tried deleting his extension then creating a new one with his current phone number, the new extension presented the same problem as the previous one... Anyone knows what could cause such a problem and/or how to solve it ? Thanks, Norman. admin@csur.ca -- _____________________________________________________________________ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users -- _____________________________________________________________________ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users

covici at ccs.covici.com
Guest

Posted: Sat Jul 19, 2014 10:03 am Post subject: [asterisk-users] incoming calls fall into echo test mode

check your logs /var/log/asterisk/full -- make sure your verbosity is
set high enough to do you good and you wll probably find the answer.

Pat Collins <drdialtone@optonline.net> wrote:

Quote:

Perhaps assigned as a test number somewhere along the line?
Are these ISDN, SIP, IAX calls?
There are MANY smart people on this list.
Maybe sharing the relevant configs and traces is a good place to start???

-----Original Message-----
From: asterisk-users-bounces@lists.digium.com
[mailto:asterisk-users-bounces@lists.digium.com] On Behalf Of Norman Molhant
Sent: Saturday, July 19, 2014 10:43 AM
To: asterisk-users@lists.digium.com
Subject: [asterisk-users] incoming calls fall into echo test mode

Hello all,

Weird trouble here:
we have 60-some happy subscribers on a FreePBX box, each with its own phone
number, with no problem at all, except for one (and only one) subscriber who
has this
problem: his outgoing calls are ok, but when someone dials his phone number
(be it from our network or from any other place in the world), the caller
ears the standard message signalling he has entered the echo test mode and
must dial # to exit that mode.

Most callers don't understand what's going on, then give up and hang up
without dialling #. Very few dial # one or more times, then those few get
our customer's phone ringing and are then able to reach our customer.

I went through all the docs, wikis and discussions I found on the web,
without finding any data on how to solve that problem.

I tried many things on our FreePBX box and found out the problem seems
somehow linked with the customer's extension (or phone number), not his
inbound route (changing the latter has no effect on the problem).

Creating a new extension with another phone number would solve the problem
(I tried it and it works), but this customer wants to keep his current phone
number and when I tried deleting his extension then creating a new one with
his current phone number, the new extension presented the same problem as
the previous one...

Anyone knows what could cause such a problem and/or how to solve it ?

Thanks,
Norman.
admin@csur.ca

--
_____________________________________________________________________
-- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to
Asterisk? Join us for a live introductory webinar every Thurs:
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asterisk-users mailing list
To UNSUBSCRIBE or update options visit:
http://lists.digium.com/mailman/listinfo/asterisk-users

--
_____________________________________________________________________
-- Bandwidth and Colocation Provided by http://www.api-digital.com --
New to Asterisk? Join us for a live introductory webinar every Thurs:
http://www.asterisk.org/hello

asterisk-users mailing list
To UNSUBSCRIBE or update options visit:
http://lists.digium.com/mailman/listinfo/asterisk-users

--
Your life is like a penny. You're going to lose it. The question is:
How do
you spend it?

John Covici
covici@ccs.covici.com

--
_____________________________________________________________________
-- Bandwidth and Colocation Provided by http://www.api-digital.com --
New to Asterisk? Join us for a live introductory webinar every Thurs:
http://www.asterisk.org/hello

asterisk-users mailing list
To UNSUBSCRIBE or update options visit:
http://lists.digium.com/mailman/listinfo/asterisk-users

asterisk_list at earth...
Guest

Posted: Mon Jul 21, 2014 3:27 am Post subject: [asterisk-users] incoming calls fall into echo test mode

On Saturday 19 Jul 2014, Norman Molhant wrote:

Quote:

I tried many things on our FreePBX box and found out
the problem seems somehow linked with the customer's
extension (or phone number), not his inbound route
(changing the latter has no effect on the problem).

Creating a new extension with another phone number
would solve the problem (I tried it and it works),
but this customer wants to keep his current phone
number and when I tried deleting his extension then
creating a new one with his current phone number,
the new extension presented the same problem as the
previous one...

Anyone knows what could cause such a problem and/or
how to solve it ?

You really have supplied incomplete information here, by neglecting to mention
the actual extension number which is causing the problems. That would have
had somebody onto it like a shot. What follows is an educated guess based on
the most likely scenario according to the available information:

Somewhere in your dialplan, probably in a section that has already been
"helpfully" configured for you by FreePBX, the extension number you assigned to
your customer has been appropriated for an echotest.

I suggest to grep for (firstly) the extension number in question, and (if
that does not work, perhaps because the echotest is a wildcard match aot a
literal one) then search instead for 'exten[ ]*=>' (afraid that one will
give you many more hits ..... you'll have to look through them yourself)
under /etc/asterisk. Use the -R option to search subfolders as well.

--
AJS

Note: Originating address only accepts e-mail from list! If replying off-
list, change address to asterisk1list at earthshod dot co dot uk .

--
_____________________________________________________________________
-- Bandwidth and Colocation Provided by http://www.api-digital.com --
New to Asterisk? Join us for a live introductory webinar every Thurs:
http://www.asterisk.org/hello

asterisk-users mailing list
To UNSUBSCRIBE or update options visit:
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