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[asterisk-users] IVR No sound on other provider

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ron at silverbackasp.com
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Posted: Thu Feb 21, 2008 12:40 pm Post subject: [asterisk-users] IVR No sound on other provider

Hi All, I have setup 2 trunks using 2 different voip providers using sip. the first one i have no problem calling inbound then redirected to an IVR, i can hear the IVR. the second one has issues, inbound works going to IVR as i can see it on the CLI, but i don't hear anything. i tried redirecting it to an extension not an IVR just to see if inbound really works, and it rings the extensions directly and i can here myself talking both ways. is the issue maybe incompatible audio format? i am using freepbx, and i recorded the ivr using the IP phone (by dialing *77), my provider says they are only using codecs iLBC and g711a. is that the reason why i cant hear the ivr? where do i start checking it? thank you regards, Ron

stotaro at totarotechn...
Guest

Posted: Thu Feb 21, 2008 12:45 pm Post subject: [asterisk-users] IVR No sound on other provider

On Thu, Feb 21, 2008 at 12:40 PM, Ron <ron at silverbackasp.com> wrote:

Quote:

Hi All,

I have setup 2 trunks using 2 different voip providers using sip.

the first one i have no problem calling inbound then redirected to an
IVR, i can hear the IVR.

the second one has issues, inbound works going to IVR as i can see it on
the CLI, but i don't hear anything. i tried redirecting it to an
extension not an IVR just to see if inbound really works, and it rings
the extensions directly and i can here myself talking both ways. is the
issue maybe incompatible audio format?

i am using freepbx, and i recorded the ivr using the IP phone (by
dialing *77), my provider says they are only using codecs iLBC and
g711a. is that the reason why i cant hear the ivr? where do i start
checking it?

thank you

regards,

Ron

Post your SIP debug and verbose 3 for the call that does not have IVR.

ron at silverbackasp.com
Guest

Posted: Thu Feb 21, 2008 1:17 pm Post subject: [asterisk-users] IVR No sound on other provider

Hi,

please see attached file for sip debug. i still cant hear anything. the
ivr after timeout will ring extension 300, but i already unplug that, so
it's now CHAN UNAVAILABLE.
Regards,

Ron

Steve Totaro wrote:

Quote:

Post your SIP debug and verbose 3 for the call that does not have IVR.

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ron at silverbackasp.com
Guest

Posted: Mon Feb 25, 2008 11:20 am Post subject: [asterisk-users] IVR No sound on other provider

Hi,

How could i trace what codec my voip provider is using?
I still can't make the IVR for that certain provider, i still can't hear
the sound, but i can see it connecting. where else should i look?

Regards,
Ron

Steve Totaro wrote:

Quote:

On Thu, Feb 21, 2008 at 12:40 PM, Ron <ron at silverbackasp.com> wrote:

Quote:

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