VoIP Mailing List Archives

[k3leland at monmouth.com]

Hello,

I am having a problem which stems from the fact that the Agents that
handle my call queues are unaware if there are are people waiting in the
queue. I have found the following configuration options but they are
not very helpful.

in queues.conf:
announce=xxx
The "announce = XXX" option in queues.conf makes Asterisk play the XXX
announcement to the member of the queue who picks up the call, This is
helpful but does not help if there is only one agent and the queue fills
up quickly *after* a call has been answered.

periodic-announce
this would be perfect except it is played to the caller instead of the
agent.

any ideas?

--
Ken W. Leland III
Engineering
k3leland at monmouth.com
Monmouth Telecom
10 Drs. James Parker Blvd., Suite 110
Red Bank, NJ 07701

[thouleasterisk at glef...]

Do you mean that an agent on the phone doesn't know if there are
callers in line behind the current one or not? I had that question as
well. Perhaps not the best way, but I solved it by taking an extra
phone and setting it up as a static agent in the closet. Then I made
a light on my phone notify me of a call on that closet phone. This
way, the agent could see the other phone 'ring' via a light on their
phone and know a caller was waiting.

You could also do this via a web page that can monitor a queue.
http://sourceforge.net/project/showfiles.php?group_id=178880&release_id=454063

Todd
On Feb 25, 2008, at 4:35 PM, Ken Leland III wrote: