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PostPosted: Wed Feb 27, 2008 12:43 pm    Post subject: [asterisk-users] Customer complains of noise on line I canno Reply with quote

Royce Souther wrote:
Quote:


Are there any tests that can be done to pinpoint the problem?
Swap out the card - that usually fixes anything you have control over.

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stotaro at totarotechn...
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PostPosted: Wed Feb 27, 2008 2:11 pm    Post subject: [asterisk-users] Customer complains of noise on line I canno Reply with quote

Check for IRQ issues, move the card to a different slot.

You could ask permission to record calls so maybe you can hear the
sound yourself.

I would then go ahead and swap out cards. I have had TDM400 with bad
modules and also bad ports on the cards themselves, so it could a
hardware issue.

This is what I suspect, especially if you did not put any surge
suppression on your telco lines. Usually, at least in my experience,
ticks or beeps indicate IRQ, hissing or loud static indicate something
with/on the board is bad. ALWAYS use surge suppression on your lines!

Thanks,
Steve Totaro

On Wed, Feb 27, 2008 at 11:36 AM, Royce Souther <osgnuru at gmail.com> wrote:
Quote:
I have setup a few Asterisk systems for customers using Digium TDM400 cards
and Aastra phones. No problems with sound quality at all except at this one
site.

Every time I try their system I don't hear any problems but they tell me
that it is really bad. They describe it a a loud scratching sound.

Are there any tests that can be done to pinpoint the problem? Has anyone
seen this before? Are there known causes for this?

--
Open Source: To innovate then create
Proprietary: To imitate then litigate
_______________________________________________
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PostPosted: Wed Feb 27, 2008 2:51 pm    Post subject: [asterisk-users] Customer complains of noise on line I canno Reply with quote

On Wed, 27 Feb 2008, Royce Souther wrote:

Quote:
I have setup a few Asterisk systems for customers using Digium TDM400 cards
and Aastra phones. No problems with sound quality at all except at this one
site.

Every time I try their system I don't hear any problems but they tell me
that it is really bad. They describe it a a loud scratching sound.

Are there any tests that can be done to pinpoint the problem? Has anyone
seen this before? Are there known causes for this?

One known casue that tripped me up recently - I'm getting old. Customer
complained of a whistle in the headset of a GXP2000 after hanging up a
call... I coudn't hear it, but the others in the office could - most of
them were much younger than me )-:

Gordon
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fons.vanderbeek at 84-...
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PostPosted: Wed Feb 27, 2008 3:36 pm    Post subject: [asterisk-users] Customer complains of noise on line I canno Reply with quote

Perhaps irq sharing?

Royce Souther schreef:
Quote:
I have setup a few Asterisk systems for customers using Digium TDM400
cards and Aastra phones. No problems with sound quality at all except
at this one site.

Every time I try their system I don't hear any problems but they tell
me that it is really bad. They describe it a a loud scratching sound.

Are there any tests that can be done to pinpoint the problem? Has
anyone seen this before? Are there known causes for this?

--
Open Source: To innovate then create
Proprietary: To imitate then litigate
------------------------------------------------------------------------

_______________________________________________
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eric at fnords.org
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PostPosted: Wed Feb 27, 2008 4:57 pm    Post subject: [asterisk-users] Customer complains of noise on line I canno Reply with quote

Could this be ECFO?

Echo Canceler Freak Out, this happens when the rxgain is too high and
the echo canceler freaks out. Some users describe it as "screeching",
"feedback", "static", or other useless terms. If users report "static"
on a system where there cannot be static (all digital, PRI, SIP, etc),
you might be experiencing ECFO.

Try lowering your rxgain and txgain.

Fons van der Beek wrote:
Quote:
Perhaps irq sharing?

Royce Souther schreef:
Quote:
I have setup a few Asterisk systems for customers using Digium TDM400
cards and Aastra phones. No problems with sound quality at all except
at this one site.

Every time I try their system I don't hear any problems but they tell
me that it is really bad. They describe it a a loud scratching sound.

Are there any tests that can be done to pinpoint the problem? Has
anyone seen this before? Are there known causes for this?

--
Open Source: To innovate then create
Proprietary: To imitate then litigate
------------------------------------------------------------------------

_______________________________________________
-- Bandwidth and Colocation Provided by http://www.api-digital.com --

asterisk-users mailing list
To UNSUBSCRIBE or update options visit:
http://lists.digium.com/mailman/listinfo/asterisk-users


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--
Consulting for Asterisk, Polycom, Sangoma, Digium, Cisco, LAN, WAN, QoS,
T-1, PRI, Frame Relay, Linux, and network design. Based near
Birmingham, AL. Now accepting clients worldwide.
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PostPosted: Wed Feb 27, 2008 7:04 pm    Post subject: [asterisk-users] Customer complains of noise on line I canno Reply with quote

He said in the OP that he is using a Digium TDM400. I guess turning
EC off could help diagnose that pretty quickly.

I have diagnosed this issue (when it was hardware failure) by creating
different dialout extensions in the dialplan, to hit zap/1, then zap/2
etc.

Then I found it was only on zap/4 so I shuffled the modules. One time
the problem moved to zap/1 so it was a module, another time the
problem stayed on zap/4 so it was the port on the card itself.

Thanks,
Steve Totaro

On Wed, Feb 27, 2008 at 4:57 PM, Eric Wieling <eric at fnords.org> wrote:
Quote:
Could this be ECFO?

Echo Canceler Freak Out, this happens when the rxgain is too high and
the echo canceler freaks out. Some users describe it as "screeching",
"feedback", "static", or other useless terms. If users report "static"
on a system where there cannot be static (all digital, PRI, SIP, etc),
you might be experiencing ECFO.

Try lowering your rxgain and txgain.



Fons van der Beek wrote:
Quote:
Perhaps irq sharing?

Royce Souther schreef:
Quote:
I have setup a few Asterisk systems for customers using Digium TDM400
cards and Aastra phones. No problems with sound quality at all except
at this one site.

Every time I try their system I don't hear any problems but they tell
me that it is really bad. They describe it a a loud scratching sound.

Are there any tests that can be done to pinpoint the problem? Has
anyone seen this before? Are there known causes for this?

--
Open Source: To innovate then create
Proprietary: To imitate then litigate
------------------------------------------------------------------------



--
Consulting for Asterisk, Polycom, Sangoma, Digium, Cisco, LAN, WAN, QoS,
T-1, PRI, Frame Relay, Linux, and network design. Based near
Birmingham, AL. Now accepting clients worldwide.
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osgnuru at gmail.com
Guest





PostPosted: Sat Mar 08, 2008 10:24 am    Post subject: [asterisk-users] Customer complains of noise on line I canno Reply with quote

IRQ's seem to have been the problem. Thanks Steve Totaro for that tip.

The Digium cards were at the same IRQ as the IDE controller, I moved the
cards and hard drives to a different system and all is good now.

Thanks.

On Wed, Feb 27, 2008 at 12:11 PM, Steve Totaro <
stotaro at totarotechnologies.com> wrote:

Quote:
Check for IRQ issues, move the card to a different slot.

You could ask permission to record calls so maybe you can hear the
sound yourself.

I would then go ahead and swap out cards. I have had TDM400 with bad
modules and also bad ports on the cards themselves, so it could a
hardware issue.

This is what I suspect, especially if you did not put any surge
suppression on your telco lines. Usually, at least in my experience,
ticks or beeps indicate IRQ, hissing or loud static indicate something
with/on the board is bad. ALWAYS use surge suppression on your lines!

Thanks,
Steve Totaro

On Wed, Feb 27, 2008 at 11:36 AM, Royce Souther <osgnuru at gmail.com> wrote:
Quote:
I have setup a few Asterisk systems for customers using Digium TDM400
cards
Quote:
and Aastra phones. No problems with sound quality at all except at this
one
Quote:
site.

Every time I try their system I don't hear any problems but they tell me
that it is really bad. They describe it a a loud scratching sound.

Are there any tests that can be done to pinpoint the problem? Has anyone
seen this before? Are there known causes for this?

--
Open Source: To innovate then create
Proprietary: To imitate then litigate
_______________________________________________
-- Bandwidth and Colocation Provided by http://www.api-digital.com --

asterisk-users mailing list
To UNSUBSCRIBE or update options visit:
http://lists.digium.com/mailman/listinfo/asterisk-users


_______________________________________________
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PostPosted: Sat Mar 08, 2008 11:09 am    Post subject: [asterisk-users] Customer complains of noise on line I canno Reply with quote

Which revision of the Digium TDM400?

On Sat, Mar 8, 2008 at 10:24 AM, Royce Souther <osgnuru at gmail.com> wrote:
Quote:
IRQ's seem to have been the problem. Thanks Steve Totaro for that tip.

The Digium cards were at the same IRQ as the IDE controller, I moved the
cards and hard drives to a different system and all is good now.

Thanks.



On Wed, Feb 27, 2008 at 12:11 PM, Steve Totaro
<stotaro at totarotechnologies.com> wrote:
Quote:
Check for IRQ issues, move the card to a different slot.

You could ask permission to record calls so maybe you can hear the
sound yourself.

I would then go ahead and swap out cards. I have had TDM400 with bad
modules and also bad ports on the cards themselves, so it could a
hardware issue.

This is what I suspect, especially if you did not put any surge
suppression on your telco lines. Usually, at least in my experience,
ticks or beeps indicate IRQ, hissing or loud static indicate something
with/on the board is bad. ALWAYS use surge suppression on your lines!

Thanks,
Steve Totaro




On Wed, Feb 27, 2008 at 11:36 AM, Royce Souther <osgnuru at gmail.com> wrote:
Quote:
I have setup a few Asterisk systems for customers using Digium TDM400
cards
Quote:
Quote:
and Aastra phones. No problems with sound quality at all except at this
one
Quote:
Quote:
site.

Every time I try their system I don't hear any problems but they tell me
that it is really bad. They describe it a a loud scratching sound.

Are there any tests that can be done to pinpoint the problem? Has anyone
seen this before? Are there known causes for this?

--
Open Source: To innovate then create
Proprietary: To imitate then litigate



Quote:
_______________________________________________
-- Bandwidth and Colocation Provided by http://www.api-digital.com --

asterisk-users mailing list
To UNSUBSCRIBE or update options visit:
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PostPosted: Sat Mar 08, 2008 3:55 pm    Post subject: [asterisk-users] Customer complains of noise on line I canno Reply with quote

root at ttyp0[~]# lspci -v -s 01:07.0
pcilib: Cannot open /sys/bus/pci/devices
0000:01:07.0 Communication controller: Tiger Jet Network Inc. Tiger3XX
Modem/ISDN interface
Subsystem: Unknown device b1d9:0003
Flags: bus master, medium devsel, latency 32, IRQ 10
I/O ports at ac00 [size=256]
Memory at fbfff000 (32-bit, non-prefetchable) [size=4K]
Capabilities: [40] Power Management version 2

This is all I know about it. The client bought them about a month ago and
installed them himself then asked me to setup the Asterisk program for him.
The problem motherboard was a four year old Gigabyte with a Promise IDE
controller.

The new motherboard that works well is an ASUS but I don't know anything
else about it.

On Sat, Mar 8, 2008 at 9:09 AM, Steve Totaro <stotaro at totarotechnologies.com>
wrote:

Quote:
Which revision of the Digium TDM400?

On Sat, Mar 8, 2008 at 10:24 AM, Royce Souther <osgnuru at gmail.com> wrote:
Quote:
IRQ's seem to have been the problem. Thanks Steve Totaro for that tip.

The Digium cards were at the same IRQ as the IDE controller, I moved the
cards and hard drives to a different system and all is good now.

Thanks.



On Wed, Feb 27, 2008 at 12:11 PM, Steve Totaro
<stotaro at totarotechnologies.com> wrote:
Quote:
Check for IRQ issues, move the card to a different slot.

You could ask permission to record calls so maybe you can hear the
sound yourself.

I would then go ahead and swap out cards. I have had TDM400 with bad
modules and also bad ports on the cards themselves, so it could a
hardware issue.

This is what I suspect, especially if you did not put any surge
suppression on your telco lines. Usually, at least in my experience,
ticks or beeps indicate IRQ, hissing or loud static indicate something
with/on the board is bad. ALWAYS use surge suppression on your lines!

Thanks,
Steve Totaro




On Wed, Feb 27, 2008 at 11:36 AM, Royce Souther <osgnuru at gmail.com>
wrote:
Quote:
Quote:
Quote:
I have setup a few Asterisk systems for customers using Digium
TDM400
Quote:
cards
Quote:
Quote:
and Aastra phones. No problems with sound quality at all except at
this
Quote:
one
Quote:
Quote:
site.

Every time I try their system I don't hear any problems but they
tell me
Quote:
Quote:
Quote:
that it is really bad. They describe it a a loud scratching sound.

Are there any tests that can be done to pinpoint the problem? Has
anyone
Quote:
Quote:
Quote:
seen this before? Are there known causes for this?

--
Open Source: To innovate then create
Proprietary: To imitate then litigate



Quote:
_______________________________________________
-- Bandwidth and Colocation Provided by http://www.api-digital.com--

asterisk-users mailing list
To UNSUBSCRIBE or update options visit:
http://lists.digium.com/mailman/listinfo/asterisk-users


_______________________________________________
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asterisk-users mailing list
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_______________________________________________
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asterisk-users mailing list
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PostPosted: Sat Mar 08, 2008 5:19 pm    Post subject: [asterisk-users] Customer complains of noise on line I canno Reply with quote

Well i have installed asterisk on spare system to replace old one, with new
tyan motherboard, surprise came when i installed digium fxs/fxo and b410 p,
system unstable, random bips on start, misdn module Not loading, heh, old
system worked on asus p5nd2 sli without a problem with them. There were 2
reasons why i wanted change mobo 1: chipset on asus card generated too much
heat, 2: i had a new 3ware controller. So you never know really.

Loud scrathing sound? sometimes a card problem, try on other hardware.

Pci interrupts, also maybe sync problem (you can enable b410 clock in
misdn-init.conf)
Also turn off all sound/usb/etc unused devices.


2008/3/8, Royce Souther <osgnuru at gmail.com>:
Quote:

root at ttyp0[~]# lspci -v -s 01:07.0
pcilib: Cannot open /sys/bus/pci/devices
0000:01:07.0 Communication controller: Tiger Jet Network Inc. Tiger3XX
Modem/ISDN interface
Subsystem: Unknown device b1d9:0003
Flags: bus master, medium devsel, latency 32, IRQ 10
I/O ports at ac00 [size=256]
Memory at fbfff000 (32-bit, non-prefetchable) [size=4K]
Capabilities: [40] Power Management version 2

This is all I know about it. The client bought them about a month ago and
installed them himself then asked me to setup the Asterisk program for him.
The problem motherboard was a four year old Gigabyte with a Promise IDE
controller.

The new motherboard that works well is an ASUS but I don't know anything
else about it.

On Sat, Mar 8, 2008 at 9:09 AM, Steve Totaro <
stotaro at totarotechnologies.com> wrote:

Quote:
Which revision of the Digium TDM400?

On Sat, Mar 8, 2008 at 10:24 AM, Royce Souther <osgnuru at gmail.com>
wrote:
Quote:
IRQ's seem to have been the problem. Thanks Steve Totaro for that tip.

The Digium cards were at the same IRQ as the IDE controller, I moved
the
Quote:
cards and hard drives to a different system and all is good now.

Thanks.



On Wed, Feb 27, 2008 at 12:11 PM, Steve Totaro
<stotaro at totarotechnologies.com> wrote:
Quote:
Check for IRQ issues, move the card to a different slot.

You could ask permission to record calls so maybe you can hear the
sound yourself.

I would then go ahead and swap out cards. I have had TDM400 with
bad
Quote:
Quote:
modules and also bad ports on the cards themselves, so it could a
hardware issue.

This is what I suspect, especially if you did not put any surge
suppression on your telco lines. Usually, at least in my
experience,
Quote:
Quote:
ticks or beeps indicate IRQ, hissing or loud static indicate
something
Quote:
Quote:
with/on the board is bad. ALWAYS use surge suppression on your
lines!
Quote:
Quote:

Thanks,
Steve Totaro




On Wed, Feb 27, 2008 at 11:36 AM, Royce Souther <osgnuru at gmail.com>
wrote:
Quote:
Quote:
Quote:
I have setup a few Asterisk systems for customers using Digium
TDM400
Quote:
cards
Quote:
Quote:
and Aastra phones. No problems with sound quality at all except at
this
Quote:
one
Quote:
Quote:
site.

Every time I try their system I don't hear any problems but they
tell me
Quote:
Quote:
Quote:
that it is really bad. They describe it a a loud scratching sound.

Are there any tests that can be done to pinpoint the problem? Has
anyone
Quote:
Quote:
Quote:
seen this before? Are there known causes for this?

--
Open Source: To innovate then create
Proprietary: To imitate then litigate



Quote:
_______________________________________________
-- Bandwidth and Colocation Provided by
http://www.api-digital.com --
Quote:
Quote:
Quote:

asterisk-users mailing list
To UNSUBSCRIBE or update options visit:
http://lists.digium.com/mailman/listinfo/asterisk-users


_______________________________________________
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--
http://www.Radados.org
_______________________________________________
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asterisk-users mailing list
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_______________________________________________
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PostPosted: Sat Mar 08, 2008 7:48 pm    Post subject: [asterisk-users] Customer complains of noise on line I canno Reply with quote

what clock?
rxclock
crystalclock
I currently use

"card=1,0x4"






Grygoriy Dobrovolskyy schreef:
Quote:
Well i have installed asterisk on spare system to replace old one,
with new tyan motherboard, surprise came when i installed digium
fxs/fxo and b410 p, system unstable, random bips on start, misdn
module Not loading, heh, old system worked on asus p5nd2 sli without a
problem with them. There were 2 reasons why i wanted change mobo 1:
chipset on asus card generated too much heat, 2: i had a new 3ware
controller. So you never know really.

Loud scrathing sound? sometimes a card problem, try on other hardware.

Pci interrupts, also maybe sync problem (you can enable b410 clock in
misdn-init.conf)


Also turn off all sound/usb/etc unused devices.


2008/3/8, Royce Souther <osgnuru at gmail.com <mailto:osgnuru at gmail.com>>:

root at ttyp0[~]# lspci -v -s 01:07.0
pcilib: Cannot open /sys/bus/pci/devices
0000:01:07.0 Communication controller: Tiger Jet Network Inc.
Tiger3XX Modem/ISDN interface
Subsystem: Unknown device b1d9:0003
Flags: bus master, medium devsel, latency 32, IRQ 10
I/O ports at ac00 [size=256]
Memory at fbfff000 (32-bit, non-prefetchable) [size=4K]
Capabilities: [40] Power Management version 2

This is all I know about it. The client bought them about a month
ago and installed them himself then asked me to setup the Asterisk
program for him. The problem motherboard was a four year old
Gigabyte with a Promise IDE controller.

The new motherboard that works well is an ASUS but I don't know
anything else about it.

On Sat, Mar 8, 2008 at 9:09 AM, Steve Totaro
<stotaro at totarotechnologies.com
<mailto:stotaro at totarotechnologies.com>> wrote:

Which revision of the Digium TDM400?

On Sat, Mar 8, 2008 at 10:24 AM, Royce Souther
<osgnuru at gmail.com <mailto:osgnuru at gmail.com>> wrote:
Quote:
IRQ's seem to have been the problem. Thanks Steve Totaro for
that tip.
Quote:

The Digium cards were at the same IRQ as the IDE controller,
I moved the
Quote:
cards and hard drives to a different system and all is good now.

Thanks.



On Wed, Feb 27, 2008 at 12:11 PM, Steve Totaro
<stotaro at totarotechnologies.com
<mailto:stotaro at totarotechnologies.com>> wrote:
Quote:
Quote:
Check for IRQ issues, move the card to a different slot.

You could ask permission to record calls so maybe you can
hear the
Quote:
Quote:
sound yourself.

I would then go ahead and swap out cards. I have had
TDM400 with bad
Quote:
Quote:
modules and also bad ports on the cards themselves, so it
could a
Quote:
Quote:
hardware issue.

This is what I suspect, especially if you did not put any
surge
Quote:
Quote:
suppression on your telco lines. Usually, at least in my
experience,
Quote:
Quote:
ticks or beeps indicate IRQ, hissing or loud static
indicate something
Quote:
Quote:
with/on the board is bad. ALWAYS use surge suppression on
your lines!
Quote:
Quote:

Thanks,
Steve Totaro




On Wed, Feb 27, 2008 at 11:36 AM, Royce Souther
<osgnuru at gmail.com <mailto:osgnuru at gmail.com>> wrote:
Quote:
Quote:
Quote:
I have setup a few Asterisk systems for customers using
Digium TDM400
Quote:
cards
Quote:
Quote:
and Aastra phones. No problems with sound quality at all
except at this
Quote:
one
Quote:
Quote:
site.

Every time I try their system I don't hear any problems
but they tell me
Quote:
Quote:
Quote:
that it is really bad. They describe it a a loud
scratching sound.
Quote:
Quote:
Quote:

Are there any tests that can be done to pinpoint the
problem? Has anyone
Quote:
Quote:
Quote:
seen this before? Are there known causes for this?

--
Open Source: To innovate then create
Proprietary: To imitate then litigate



Quote:
_______________________________________________
-- Bandwidth and Colocation Provided by
http://www.api-digital.com --
Quote:
Quote:
Quote:

asterisk-users mailing list
To UNSUBSCRIBE or update options visit:
http://lists.digium.com/mailman/listinfo/asterisk-users


_______________________________________________
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Quote:
Quote:

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osgnuru at gmail.com
Guest





PostPosted: Sun Mar 09, 2008 12:43 am    Post subject: [asterisk-users] Customer complains of noise on line I canno Reply with quote

root at ttyp0[~]# cat /proc/zaptel/*
Span 1: WCTDM/0 "Wildcard TDM400P REV I Board 1"

1 WCTDM/0/0 FXOKS (In use)
2 WCTDM/0/1 FXSKS (In use)
3 WCTDM/0/2 FXSKS (In use)
4 WCTDM/0/3 FXSKS (In use)
Span 2: WCTDM/1 "Wildcard TDM400P REV I Board 2"

5 WCTDM/1/0 FXOKS (In use)
6 WCTDM/1/1 FXSKS (In use)
7 WCTDM/1/2 FXSKS (In use)
8 WCTDM/1/3 FXSKS (In use)
root at ttyp0[~]#
On Sat, Mar 8, 2008 at 7:08 PM, Grygoriy Dobrovolskyy <megahohol at gmail.com>
wrote:

Quote:
paste output of
head -n 1 /proc/zaptel/*

2008/3/9, Fons van der Beek <fons.vanderbeek at 84-it.com>:

Quote:
what clock?
rxclock
crystalclock


I currently use

"card=1,0x4"






Grygoriy Dobrovolskyy schreef:

Quote:
Well i have installed asterisk on spare system to replace old one,
with new tyan motherboard, surprise came when i installed digium
fxs/fxo and b410 p, system unstable, random bips on start, misdn
module Not loading, heh, old system worked on asus p5nd2 sli without a
problem with them. There were 2 reasons why i wanted change mobo 1:
chipset on asus card generated too much heat, 2: i had a new 3ware
controller. So you never know really.

Loud scrathing sound? sometimes a card problem, try on other hardware.

Pci interrupts, also maybe sync problem (you can enable b410 clock in
misdn-init.conf)


Also turn off all sound/usb/etc unused devices.



Quote:
2008/3/8, Royce Souther <osgnuru at gmail.com <mailto:osgnuru at gmail.com
Quote:
:

Quote:

root at ttyp0[~]# lspci -v -s 01:07.0
pcilib: Cannot open /sys/bus/pci/devices
0000:01:07.0 Communication controller: Tiger Jet Network Inc.
Tiger3XX Modem/ISDN interface
Subsystem: Unknown device b1d9:0003
Flags: bus master, medium devsel, latency 32, IRQ 10
I/O ports at ac00 [size=256]
Memory at fbfff000 (32-bit, non-prefetchable) [size=4K]
Capabilities: [40] Power Management version 2

This is all I know about it. The client bought them about a month
ago and installed them himself then asked me to setup the Asterisk
program for him. The problem motherboard was a four year old
Gigabyte with a Promise IDE controller.

The new motherboard that works well is an ASUS but I don't know
anything else about it.

On Sat, Mar 8, 2008 at 9:09 AM, Steve Totaro
<stotaro at totarotechnologies.com

Quote:
<mailto:stotaro at totarotechnologies.com>> wrote:

Which revision of the Digium TDM400?

On Sat, Mar 8, 2008 at 10:24 AM, Royce Souther

Quote:
<osgnuru at gmail.com <mailto:osgnuru at gmail.com>> wrote:
Quote:
IRQ's seem to have been the problem. Thanks Steve Totaro for
that tip.
Quote:

The Digium cards were at the same IRQ as the IDE controller,
I moved the
Quote:
cards and hard drives to a different system and all is good
now.
Quote:
Quote:

Thanks.



On Wed, Feb 27, 2008 at 12:11 PM, Steve Totaro
<stotaro at totarotechnologies.com

Quote:
<mailto:stotaro at totarotechnologies.com>> wrote:
Quote:
Quote:
Check for IRQ issues, move the card to a different slot.

You could ask permission to record calls so maybe you can
hear the
Quote:
Quote:
sound yourself.

I would then go ahead and swap out cards. I have had
TDM400 with bad
Quote:
Quote:
modules and also bad ports on the cards themselves, so it
could a
Quote:
Quote:
hardware issue.

This is what I suspect, especially if you did not put any
surge
Quote:
Quote:
suppression on your telco lines. Usually, at least in my
experience,
Quote:
Quote:
ticks or beeps indicate IRQ, hissing or loud static
indicate something
Quote:
Quote:
with/on the board is bad. ALWAYS use surge suppression on
your lines!
Quote:
Quote:

Thanks,
Steve Totaro




On Wed, Feb 27, 2008 at 11:36 AM, Royce Souther

Quote:
<osgnuru at gmail.com <mailto:osgnuru at gmail.com>> wrote:
Quote:
Quote:
Quote:
I have setup a few Asterisk systems for customers using
Digium TDM400
Quote:
cards
Quote:
Quote:
and Aastra phones. No problems with sound quality at all
except at this
Quote:
one
Quote:
Quote:
site.

Every time I try their system I don't hear any problems
but they tell me
Quote:
Quote:
Quote:
that it is really bad. They describe it a a loud
scratching sound.
Quote:
Quote:
Quote:

Are there any tests that can be done to pinpoint the
problem? Has anyone
Quote:
Quote:
Quote:
seen this before? Are there known causes for this?

--
Open Source: To innovate then create
Proprietary: To imitate then litigate



Quote:
_______________________________________________
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http://www.api-digital.com --
Quote:
Quote:
Quote:

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To UNSUBSCRIBE or update options visit:

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Quote:
Quote:
Quote:

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Quote:

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fons.vanderbeek at 84-...
Guest





PostPosted: Sun Mar 09, 2008 2:08 am    Post subject: [asterisk-users] Customer complains of noise on line I canno Reply with quote

I use MiSDN
so
head -n 1 /proc/zaptel/*
gives

head: cannot open `/proc/zaptel/*' for reading: No such file or directory


Grygoriy Dobrovolskyy schreef:
Quote:
paste output of
head -n 1 /proc/zaptel/*

2008/3/9, Fons van der Beek <fons.vanderbeek at 84-it.com
<mailto:fons.vanderbeek at 84-it.com>>:

what clock?
rxclock
crystalclock


I currently use

"card=1,0x4"






Grygoriy Dobrovolskyy schreef:

Quote:
Well i have installed asterisk on spare system to replace old one,
with new tyan motherboard, surprise came when i installed digium
fxs/fxo and b410 p, system unstable, random bips on start, misdn
module Not loading, heh, old system worked on asus p5nd2 sli
without a
Quote:
problem with them. There were 2 reasons why i wanted change mobo 1:
chipset on asus card generated too much heat, 2: i had a new 3ware
controller. So you never know really.

Loud scrathing sound? sometimes a card problem, try on other
hardware.
Quote:

Pci interrupts, also maybe sync problem (you can enable b410
clock in
Quote:
misdn-init.conf)


Also turn off all sound/usb/etc unused devices.



Quote:
2008/3/8, Royce Souther <osgnuru at gmail.com
<mailto:osgnuru at gmail.com> <mailto:osgnuru at gmail.com
<mailto:osgnuru at gmail.com>>>:

Quote:

root at ttyp0[~]# lspci -v -s 01:07.0
pcilib: Cannot open /sys/bus/pci/devices
0000:01:07.0 Communication controller: Tiger Jet Network Inc.
Tiger3XX Modem/ISDN interface
Subsystem: Unknown device b1d9:0003
Flags: bus master, medium devsel, latency 32, IRQ 10
I/O ports at ac00 [size=256]
Memory at fbfff000 (32-bit, non-prefetchable) [size=4K]
Capabilities: [40] Power Management version 2

This is all I know about it. The client bought them about a
month
Quote:
ago and installed them himself then asked me to setup the
Asterisk
Quote:
program for him. The problem motherboard was a four year old
Gigabyte with a Promise IDE controller.

The new motherboard that works well is an ASUS but I don't know
anything else about it.

On Sat, Mar 8, 2008 at 9:09 AM, Steve Totaro
<stotaro at totarotechnologies.com
<mailto:stotaro at totarotechnologies.com>

Quote:
<mailto:stotaro at totarotechnologies.com
<mailto:stotaro at totarotechnologies.com>>> wrote:
Quote:

Which revision of the Digium TDM400?

On Sat, Mar 8, 2008 at 10:24 AM, Royce Souther

Quote:
<osgnuru at gmail.com <mailto:osgnuru at gmail.com>
<mailto:osgnuru at gmail.com <mailto:osgnuru at gmail.com>>> wrote:
Quote:
Quote:
IRQ's seem to have been the problem. Thanks Steve
Totaro for
Quote:
that tip.
Quote:

The Digium cards were at the same IRQ as the IDE
controller,
Quote:
I moved the
Quote:
cards and hard drives to a different system and all is
good now.
Quote:
Quote:

Thanks.



On Wed, Feb 27, 2008 at 12:11 PM, Steve Totaro
<stotaro at totarotechnologies.com
<mailto:stotaro at totarotechnologies.com>

Quote:
<mailto:stotaro at totarotechnologies.com
<mailto:stotaro at totarotechnologies.com>>> wrote:
Quote:
Quote:
Quote:
Check for IRQ issues, move the card to a different slot.

You could ask permission to record calls so maybe
you can
Quote:
hear the
Quote:
Quote:
sound yourself.

I would then go ahead and swap out cards. I have had
TDM400 with bad
Quote:
Quote:
modules and also bad ports on the cards themselves,
so it
Quote:
could a
Quote:
Quote:
hardware issue.

This is what I suspect, especially if you did not
put any
Quote:
surge
Quote:
Quote:
suppression on your telco lines. Usually, at least
in my
Quote:
experience,
Quote:
Quote:
ticks or beeps indicate IRQ, hissing or loud static
indicate something
Quote:
Quote:
with/on the board is bad. ALWAYS use surge
suppression on
Quote:
your lines!
Quote:
Quote:

Thanks,
Steve Totaro




On Wed, Feb 27, 2008 at 11:36 AM, Royce Souther

Quote:
<osgnuru at gmail.com <mailto:osgnuru at gmail.com>
<mailto:osgnuru at gmail.com <mailto:osgnuru at gmail.com>>> wrote:
Quote:
Quote:
Quote:
Quote:
I have setup a few Asterisk systems for customers
using
Quote:
Digium TDM400
Quote:
cards
Quote:
Quote:
and Aastra phones. No problems with sound quality
at all
Quote:
except at this
Quote:
one
Quote:
Quote:
site.

Every time I try their system I don't hear any
problems
Quote:
but they tell me
Quote:
Quote:
Quote:
that it is really bad. They describe it a a loud
scratching sound.
Quote:
Quote:
Quote:

Are there any tests that can be done to pinpoint the
problem? Has anyone
Quote:
Quote:
Quote:
seen this before? Are there known causes for this?

--
Open Source: To innovate then create
Proprietary: To imitate then litigate



Quote:
_______________________________________________
-- Bandwidth and Colocation Provided by
http://www.api-digital.com --
Quote:
Quote:
Quote:

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To UNSUBSCRIBE or update options visit:

http://lists.digium.com/mailman/listinfo/asterisk-users
Quote:
Quote:

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Quote:
Quote:

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To UNSUBSCRIBE or update options visit:

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Quote:
Quote:



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megahohol at gmail.com
Guest





PostPosted: Sun Mar 09, 2008 5:36 am    Post subject: [asterisk-users] Customer complains of noise on line I canno Reply with quote

have you compiled ztdummy module? Try to remove ztdummy from you system (in
/etc/default zaptel comment ztdummy module)
We need to see what happens if zaptel hardware provide the clock, If it is
the case you will see a line like that:

oot at ttyp0[~]# cat /proc/zaptel/*
Span 1: WCTDM/0 "Wildcard TDM400P REV I Board 1" (MASTER)

root at ttyp0[~]#



2008/3/9, Royce Souther <osgnuru at gmail.com>:
Quote:

Not sure what you are asking for here? It looks like you have a config
file that sets a clock speed but I do not know what file that is.

How can I find this informaiton?

On Sat, Mar 8, 2008 at 5:48 PM, Fons van der Beek <
fons.vanderbeek at 84-it.com> wrote:

Quote:
what clock?
rxclock
crystalclock


I currently use

"card=1,0x4"


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fons.vanderbeek at 84-...
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PostPosted: Sun Mar 09, 2008 6:30 am    Post subject: [asterisk-users] Customer complains of noise on line I canno Reply with quote

tnx for your help Gryboriy,

I've added
timing=1 to misdn-init.conf

Can i check anything to see if it's ok?
misdn log gives no errors when loading
Thu Mar 6 13:38:55 2008: P[ 4] Got EVENT_FACILITY but we don't have a ch!
Sat Mar 8 07:52:34 2008: P[ 0] -- mISDN Channel Driver Registered --
Sun Mar 9 11:49:46 2008: P[ 0] -- mISDN Channel Driver Registered --
Sun Mar 9 12:09:08 2008: P[ 0] -- mISDN Channel Driver Registered --

Shall i wait and see now what is happening? or can i do something else?



Grygoriy Dobrovolskyy schreef:
Quote:
Ok lets try same way:
add option
timing=1 in misdn-init.conf
see what happens

2008/3/9, Fons van der Beek <fons.vanderbeek at 84-it.com
<mailto:fons.vanderbeek at 84-it.com>>:

I use MiSDN
so



head -n 1 /proc/zaptel/*

gives

head: cannot open `/proc/zaptel/*' for reading: No such file or
directory


Grygoriy Dobrovolskyy schreef:

Quote:
paste output of
head -n 1 /proc/zaptel/*


Quote:
2008/3/9, Fons van der Beek <fons.vanderbeek at 84-it.com
<mailto:fons.vanderbeek at 84-it.com>
Quote:
<mailto:fons.vanderbeek at 84-it.com
<mailto:fons.vanderbeek at 84-it.com>>>:

Quote:

what clock?
rxclock
crystalclock


I currently use

"card=1,0x4"







Quote:
Grygoriy Dobrovolskyy schreef:

Quote:
Well i have installed asterisk on spare system to replace
old one,
Quote:
Quote:
with new tyan motherboard, surprise came when i installed
digium
Quote:
Quote:
fxs/fxo and b410 p, system unstable, random bips on start,
misdn
Quote:
Quote:
module Not loading, heh, old system worked on asus p5nd2 sli
without a
Quote:
problem with them. There were 2 reasons why i wanted
change mobo 1:
Quote:
Quote:
chipset on asus card generated too much heat, 2: i had a
new 3ware
Quote:
Quote:
controller. So you never know really.

Loud scrathing sound? sometimes a card problem, try on other
hardware.
Quote:

Pci interrupts, also maybe sync problem (you can enable b410
clock in
Quote:
misdn-init.conf)


Also turn off all sound/usb/etc unused devices.



Quote:
2008/3/8, Royce Souther <osgnuru at gmail.com
<mailto:osgnuru at gmail.com>

Quote:
<mailto:osgnuru at gmail.com <mailto:osgnuru at gmail.com>>
<mailto:osgnuru at gmail.com <mailto:osgnuru at gmail.com>

Quote:
<mailto:osgnuru at gmail.com <mailto:osgnuru at gmail.com>>>>:

Quote:

root at ttyp0[~]# lspci -v -s 01:07.0
pcilib: Cannot open /sys/bus/pci/devices
0000:01:07.0 Communication controller: Tiger Jet
Network Inc.
Quote:
Quote:
Tiger3XX Modem/ISDN interface
Subsystem: Unknown device b1d9:0003
Flags: bus master, medium devsel, latency 32,
IRQ 10
Quote:
Quote:
I/O ports at ac00 [size=256]
Memory at fbfff000 (32-bit, non-prefetchable)
[size=4K]
Quote:
Quote:
Capabilities: [40] Power Management version 2

This is all I know about it. The client bought them
about a
Quote:
month
Quote:
ago and installed them himself then asked me to setup the
Asterisk
Quote:
program for him. The problem motherboard was a four
year old
Quote:
Quote:
Gigabyte with a Promise IDE controller.

The new motherboard that works well is an ASUS but I
don't know
Quote:
Quote:
anything else about it.

On Sat, Mar 8, 2008 at 9:09 AM, Steve Totaro
<stotaro at totarotechnologies.com
<mailto:stotaro at totarotechnologies.com>
Quote:
<mailto:stotaro at totarotechnologies.com
<mailto:stotaro at totarotechnologies.com>>

Quote:
Quote:
<mailto:stotaro at totarotechnologies.com
<mailto:stotaro at totarotechnologies.com>

Quote:
<mailto:stotaro at totarotechnologies.com
<mailto:stotaro at totarotechnologies.com>>>> wrote:
Quote:
Quote:

Which revision of the Digium TDM400?

On Sat, Mar 8, 2008 at 10:24 AM, Royce Souther

Quote:
<osgnuru at gmail.com <mailto:osgnuru at gmail.com>
<mailto:osgnuru at gmail.com <mailto:osgnuru at gmail.com>>

Quote:
<mailto:osgnuru at gmail.com <mailto:osgnuru at gmail.com>
<mailto:osgnuru at gmail.com <mailto:osgnuru at gmail.com>>>> wrote:
Quote:
Quote:
Quote:
IRQ's seem to have been the problem. Thanks Steve
Totaro for
Quote:
that tip.
Quote:

The Digium cards were at the same IRQ as the IDE
controller,
Quote:
I moved the
Quote:
cards and hard drives to a different system and
all is
Quote:
good now.
Quote:
Quote:

Thanks.



On Wed, Feb 27, 2008 at 12:11 PM, Steve Totaro
<stotaro at totarotechnologies.com
<mailto:stotaro at totarotechnologies.com>
Quote:
<mailto:stotaro at totarotechnologies.com
<mailto:stotaro at totarotechnologies.com>>

Quote:
Quote:
<mailto:stotaro at totarotechnologies.com
<mailto:stotaro at totarotechnologies.com>

Quote:
<mailto:stotaro at totarotechnologies.com
<mailto:stotaro at totarotechnologies.com>>>> wrote:
Quote:
Quote:
Quote:
Quote:
Check for IRQ issues, move the card to a
different slot.
Quote:
Quote:
Quote:
Quote:

You could ask permission to record calls so maybe
you can
Quote:
hear the
Quote:
Quote:
sound yourself.

I would then go ahead and swap out cards. I
have had
Quote:
Quote:
TDM400 with bad
Quote:
Quote:
modules and also bad ports on the cards
themselves,
Quote:
so it
Quote:
could a
Quote:
Quote:
hardware issue.

This is what I suspect, especially if you did not
put any
Quote:
surge
Quote:
Quote:
suppression on your telco lines. Usually, at
least
Quote:
in my
Quote:
experience,
Quote:
Quote:
ticks or beeps indicate IRQ, hissing or loud
static
Quote:
Quote:
indicate something
Quote:
Quote:
with/on the board is bad. ALWAYS use surge
suppression on
Quote:
your lines!
Quote:
Quote:

Thanks,
Steve Totaro




On Wed, Feb 27, 2008 at 11:36 AM, Royce Souther

Quote:
<osgnuru at gmail.com <mailto:osgnuru at gmail.com>
<mailto:osgnuru at gmail.com <mailto:osgnuru at gmail.com>>

Quote:
<mailto:osgnuru at gmail.com <mailto:osgnuru at gmail.com>
<mailto:osgnuru at gmail.com <mailto:osgnuru at gmail.com>>>> wrote:
Quote:
Quote:
Quote:
Quote:
Quote:
I have setup a few Asterisk systems for
customers
Quote:
using
Quote:
Digium TDM400
Quote:
cards
Quote:
Quote:
and Aastra phones. No problems with sound
quality
Quote:
at all
Quote:
except at this
Quote:
one
Quote:
Quote:
site.

Every time I try their system I don't hear any
problems
Quote:
but they tell me
Quote:
Quote:
Quote:
that it is really bad. They describe it a a loud
scratching sound.
Quote:
Quote:
Quote:

Are there any tests that can be done to
pinpoint the
Quote:
Quote:
problem? Has anyone
Quote:
Quote:
Quote:
seen this before? Are there known causes for
this?
Quote:
Quote:
Quote:
Quote:
Quote:

--
Open Source: To innovate then create
Proprietary: To imitate then litigate



Quote:
_______________________________________________
-- Bandwidth and Colocation Provided by
http://www.api-digital.com --
Quote:
Quote:
Quote:

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