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[asterisk-users] Asterisk 12 - zombie processes


 
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nachum.yaron at gmail.com
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PostPosted: Tue Oct 28, 2014 4:58 am    Post subject: [asterisk-users] Asterisk 12 - zombie processes Reply with quote

Hello Asterisk users,We noticed that on Asterisk 12 zombie processes are being generated - They are released after a while, but we have around 10-20 zombie processes running.


We are not sure if this is a normal behavior or an issue. 


We saw in the documentation that the bridging module creates zombie processes - is it related?


Thank you,
Yaron.
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mjordan at digium.com
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PostPosted: Tue Oct 28, 2014 7:35 am    Post subject: [asterisk-users] Asterisk 12 - zombie processes Reply with quote

On Tue, Oct 28, 2014 at 4:58 AM, Yaron Nachum <nachum.yaron@gmail.com (nachum.yaron@gmail.com)> wrote:
Quote:
Hello Asterisk users,We noticed that on Asterisk 12 zombie processes are being generated - They are released after a while, but we have around 10-20 zombie processes running.


We are not sure if this is a normal behavior or an issue. 


We saw in the documentation that the bridging module creates zombie processes - is it related?
 


Where in the documentation (or in what documentation) does it say that?



--
Matthew Jordan

Digium, Inc. | Engineering Manager
445 Jan Davis Drive NW - Huntsville, AL 35806 - USA
Check us out at: http://digium.com & http://asterisk.org
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nachum.yaron at gmail.com
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PostPosted: Tue Oct 28, 2014 9:45 am    Post subject: [asterisk-users] Asterisk 12 - zombie processes Reply with quote

Hello Mathew,In the following tutorial it says that channel are marked with ZOMBIE flag. From your response I assume it has no connection to my problem.
https://wiki.asterisk.org/wiki/display/AST/Asterisk+12+Bridging+Project



Regrading the zombie processes issue we are having. We have debug taken from the server during such process is invoked. If you want I can attache it.


Furthermore,  in recent days we have had a number of reboots. Most of our servers are on release 12.2.0.RC1, and we have just upgraded to 12.6.1 on one of the servers. since the upgrade we have't had a reboot, but it is too early to be sure.


Somehow the core files are not written - in the log file it says - Executable '/ivr/app/asterisk/sbin/asterisk' doesn't belong to any package. Do you have any idea?


Thank you,
Yaron.








On Tue, Oct 28, 2014 at 2:34 PM, Matthew Jordan <mjordan@digium.com (mjordan@digium.com)> wrote:
Quote:

On Tue, Oct 28, 2014 at 4:58 AM, Yaron Nachum <nachum.yaron@gmail.com (nachum.yaron@gmail.com)> wrote:
Quote:
Hello Asterisk users,We noticed that on Asterisk 12 zombie processes are being generated - They are released after a while, but we have around 10-20 zombie processes running.


We are not sure if this is a normal behavior or an issue. 


We saw in the documentation that the bridging module creates zombie processes - is it related?
 




Where in the documentation (or in what documentation) does it say that?



--
Matthew Jordan

Digium, Inc. | Engineering Manager
445 Jan Davis Drive NW - Huntsville, AL 35806 - USA
Check us out at: http://digium.com & http://asterisk.org




--
_____________________________________________________________________
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mjordan at digium.com
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PostPosted: Tue Oct 28, 2014 9:54 am    Post subject: [asterisk-users] Asterisk 12 - zombie processes Reply with quote

On Tue, Oct 28, 2014 at 9:44 AM, Yaron Nachum <nachum.yaron@gmail.com> wrote:
Quote:
Hello Mathew,
In the following tutorial it says that channel are marked with ZOMBIE flag.
From your response I assume it has no connection to my problem.
https://wiki.asterisk.org/wiki/display/AST/Asterisk+12+Bridging+Project

Regrading the zombie processes issue we are having. We have debug taken from
the server during such process is invoked. If you want I can attache it.

A zombie channel has nothing to do with a process. It was an artefact
of an internal process known as a masquerade. While masquerades do
sometimes still occur in Asterisk 12+, they are far less frequent and
are no longer externally visible.

Why do you think you have zombie processes? Asterisk does use a large
number of threads, but generally rarely forks processes unless you are
using something like original AGI.

--
Matthew Jordan
Digium, Inc. | Engineering Manager
445 Jan Davis Drive NW - Huntsville, AL 35806 - USA
Check us out at: http://digium.com & http://asterisk.org

--
_____________________________________________________________________
-- Bandwidth and Colocation Provided by http://www.api-digital.com --
New to Asterisk? Join us for a live introductory webinar every Thurs:
http://www.asterisk.org/hello

asterisk-users mailing list
To UNSUBSCRIBE or update options visit:
http://lists.digium.com/mailman/listinfo/asterisk-users
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nachum.yaron at gmail.com
Guest





PostPosted: Tue Oct 28, 2014 10:10 am    Post subject: [asterisk-users] Asterisk 12 - zombie processes Reply with quote

Mathew,
When I run 'ps -ef|grep asterisk' the following processes are displayed:
root      6861     1  0 Aug27 ?        00:00:00 /bin/sh /ivr/app/asterisk/sbin/safe_asterisk -U asterisk -G asterisk -C /ivr/app/asterisk/etc/asterisk/asterisk.conf
asterisk  8062  6861  3 Oct27 ?        00:44:56 /ivr/app/asterisk/sbin/asterisk -f -U asterisk -G asterisk -C /ivr/app/asterisk/etc/asterisk/asterisk.conf -vvvg -c
root     20776  2200  0 11:20 pts/2    00:00:33 tail -f asterisk.log
asterisk 23076  8062  0 17:01 ?        00:00:00 [asterisk] <defunct>
asterisk 23897  8062  0 17:03 ?        00:00:00 [asterisk] <defunct>


also when I run top the same amount of zombie processes are displayed:
Tasks: 185 total,   1 running, 182 sleeping,   0 stopped,   2 zombie



Regarding the AGI - we are using AGI in order to run php scripts for external logic. I have printed the PIDs of the php scripts and none of them are related to the PID's of those zombie processes.
Do you have any idea how to find out what are these processes?
Yaron.


On Tue, Oct 28, 2014 at 4:53 PM, Matthew Jordan <mjordan@digium.com (mjordan@digium.com)> wrote:
Quote:
On Tue, Oct 28, 2014 at 9:44 AM, Yaron Nachum <nachum.yaron@gmail.com (nachum.yaron@gmail.com)> wrote:
Quote:
Hello Mathew,
In the following tutorial it says that channel are marked with ZOMBIE flag.
From your response I assume it has no connection to my problem.
https://wiki.asterisk.org/wiki/display/AST/Asterisk+12+Bridging+Project

Regrading the zombie processes issue we are having. We have debug taken from
the server during such process is invoked. If you want I can attache it.

A zombie channel has nothing to do with a process. It was an artefact
of an internal process known as a masquerade. While masquerades do
sometimes still occur in Asterisk 12+, they are far less frequent and
are no longer externally visible.

Why do you think you have zombie processes? Asterisk does use a large
number of threads, but generally rarely forks processes unless you are
using something like original AGI.

--
Matthew Jordan
Digium, Inc. | Engineering Manager
445 Jan Davis Drive NW - Huntsville, AL 35806 - USA
Check us out at: http://digium.com & http://asterisk.org

--
_____________________________________________________________________
-- Bandwidth and Colocation Provided by http://www.api-digital.com --
New to Asterisk? Join us for a live introductory webinar every Thurs:
               http://www.asterisk.org/hello

asterisk-users mailing list
To UNSUBSCRIBE or update options visit:
   http://lists.digium.com/mailman/listinfo/asterisk-users


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nachum.yaron at gmail.com
Guest





PostPosted: Wed Oct 29, 2014 7:00 am    Post subject: [asterisk-users] Asterisk 12 - zombie processes Reply with quote

Hello Mathew and everyone,We are still having reboots on our asterisk servers. The latest 12.6.1 release doesn't fix the issue.


We have the core files of the latest reboots and also debug taken during the reboot.


We would like to open an issue. What kind of information you need for the issue? 


Thanks,
Yaron.




On Tue, Oct 28, 2014 at 5:10 PM, Yaron Nachum <nachum.yaron@gmail.com (nachum.yaron@gmail.com)> wrote:
Quote:
Mathew,
When I run 'ps -ef|grep asterisk' the following processes are displayed:
root      6861     1  0 Aug27 ?        00:00:00 /bin/sh /ivr/app/asterisk/sbin/safe_asterisk -U asterisk -G asterisk -C /ivr/app/asterisk/etc/asterisk/asterisk.conf
asterisk  8062  6861  3 Oct27 ?        00:44:56 /ivr/app/asterisk/sbin/asterisk -f -U asterisk -G asterisk -C /ivr/app/asterisk/etc/asterisk/asterisk.conf -vvvg -c
root     20776  2200  0 11:20 pts/2    00:00:33 tail -f asterisk.log
asterisk 23076  8062  0 17:01 ?        00:00:00 [asterisk] <defunct>
asterisk 23897  8062  0 17:03 ?        00:00:00 [asterisk] <defunct>


also when I run top the same amount of zombie processes are displayed:
Tasks: 185 total,   1 running, 182 sleeping,   0 stopped,   2 zombie



Regarding the AGI - we are using AGI in order to run php scripts for external logic. I have printed the PIDs of the php scripts and none of them are related to the PID's of those zombie processes.
Do you have any idea how to find out what are these processes?
Yaron.


On Tue, Oct 28, 2014 at 4:53 PM, Matthew Jordan <mjordan@digium.com (mjordan@digium.com)> wrote:
Quote:
On Tue, Oct 28, 2014 at 9:44 AM, Yaron Nachum <nachum.yaron@gmail.com (nachum.yaron@gmail.com)> wrote:
Quote:
Hello Mathew,
In the following tutorial it says that channel are marked with ZOMBIE flag.
From your response I assume it has no connection to my problem.
https://wiki.asterisk.org/wiki/display/AST/Asterisk+12+Bridging+Project

Regrading the zombie processes issue we are having. We have debug taken from
the server during such process is invoked. If you want I can attache it.

A zombie channel has nothing to do with a process. It was an artefact
of an internal process known as a masquerade. While masquerades do
sometimes still occur in Asterisk 12+, they are far less frequent and
are no longer externally visible.

Why do you think you have zombie processes? Asterisk does use a large
number of threads, but generally rarely forks processes unless you are
using something like original AGI.

--
Matthew Jordan
Digium, Inc. | Engineering Manager
445 Jan Davis Drive NW - Huntsville, AL 35806 - USA
Check us out at: http://digium.com & http://asterisk.org

--
_____________________________________________________________________
-- Bandwidth and Colocation Provided by http://www.api-digital.com --
New to Asterisk? Join us for a live introductory webinar every Thurs:
               http://www.asterisk.org/hello

asterisk-users mailing list
To UNSUBSCRIBE or update options visit:
   http://lists.digium.com/mailman/listinfo/asterisk-users







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mjordan at digium.com
Guest





PostPosted: Wed Oct 29, 2014 9:50 am    Post subject: [asterisk-users] Asterisk 12 - zombie processes Reply with quote

On Wed, Oct 29, 2014 at 6:59 AM, Yaron Nachum <nachum.yaron@gmail.com> wrote:
Quote:
Hello Mathew and everyone,
We are still having reboots on our asterisk servers. The latest 12.6.1
release doesn't fix the issue.

We have the core files of the latest reboots and also debug taken during the
reboot.

We would like to open an issue. What kind of information you need for the
issue?


Please do open an issue on issues.asterisk.org. Instructions for
generating a backtrace are on the Asterisk wiki:

https://wiki.asterisk.org/wiki/display/AST/Getting+a+Backtrace

Make sure you have DONT_OPTIMIZE and, preferably, BETTER_BACKTRACES
selected in menuselect.

Depending on the nature of the crash, you may be asked for more
information, but we won't know until we see the backtrace.

--
Matthew Jordan
Digium, Inc. | Engineering Manager
445 Jan Davis Drive NW - Huntsville, AL 35806 - USA
Check us out at: http://digium.com & http://asterisk.org

--
_____________________________________________________________________
-- Bandwidth and Colocation Provided by http://www.api-digital.com --
New to Asterisk? Join us for a live introductory webinar every Thurs:
http://www.asterisk.org/hello

asterisk-users mailing list
To UNSUBSCRIBE or update options visit:
http://lists.digium.com/mailman/listinfo/asterisk-users
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paul.belanger at polyb...
Guest





PostPosted: Wed Oct 29, 2014 11:12 am    Post subject: [asterisk-users] Asterisk 12 - zombie processes Reply with quote

On Tue, Oct 28, 2014 at 11:10 AM, Yaron Nachum <nachum.yaron@gmail.com> wrote:
Quote:
Mathew,
When I run 'ps -ef|grep asterisk' the following processes are displayed:
root 6861 1 0 Aug27 ? 00:00:00 /bin/sh
/ivr/app/asterisk/sbin/safe_asterisk -U asterisk -G asterisk -C
/ivr/app/asterisk/etc/asterisk/asterisk.conf
asterisk 8062 6861 3 Oct27 ? 00:44:56
/ivr/app/asterisk/sbin/asterisk -f -U asterisk -G asterisk -C
/ivr/app/asterisk/etc/asterisk/asterisk.conf -vvvg -c
root 20776 2200 0 11:20 pts/2 00:00:33 tail -f asterisk.log
asterisk 23076 8062 0 17:01 ? 00:00:00 [asterisk] <defunct>
asterisk 23897 8062 0 17:03 ? 00:00:00 [asterisk] <defunct>

also when I run top the same amount of zombie processes are displayed:
Tasks: 185 total, 1 running, 182 sleeping, 0 stopped, 2 zombie

Regarding the AGI - we are using AGI in order to run php scripts for
external logic. I have printed the PIDs of the php scripts and none of them
are related to the PID's of those zombie processes.
Do you have any idea how to find out what are these processes?
Yaron.

Are you doing anything like:

# asterisk -rx 'core show channels'

via an external process?

--
Paul Belanger | PolyBeacon, Inc.
Jabber: paul.belanger@polybeacon.com | IRC: pabelanger (Freenode)
Github: https://github.com/pabelanger | Twitter: https://twitter.com/pabelanger

--
_____________________________________________________________________
-- Bandwidth and Colocation Provided by http://www.api-digital.com --
New to Asterisk? Join us for a live introductory webinar every Thurs:
http://www.asterisk.org/hello

asterisk-users mailing list
To UNSUBSCRIBE or update options visit:
http://lists.digium.com/mailman/listinfo/asterisk-users
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nachum.yaron at gmail.com
Guest





PostPosted: Thu Oct 30, 2014 1:44 am    Post subject: [asterisk-users] Asterisk 12 - zombie processes Reply with quote

No,I went over all my scripts.


Thanks for the help.


Yaron


On Wed, Oct 29, 2014 at 6:11 PM, Paul Belanger <paul.belanger@polybeacon.com (paul.belanger@polybeacon.com)> wrote:
Quote:
On Tue, Oct 28, 2014 at 11:10 AM, Yaron Nachum <nachum.yaron@gmail.com (nachum.yaron@gmail.com)> wrote:
Quote:
Mathew,
When I run 'ps -ef|grep asterisk' the following processes are displayed:
root      6861     1  0 Aug27 ?        00:00:00 /bin/sh
/ivr/app/asterisk/sbin/safe_asterisk -U asterisk -G asterisk -C
/ivr/app/asterisk/etc/asterisk/asterisk.conf
asterisk  8062  6861  3 Oct27 ?        00:44:56
/ivr/app/asterisk/sbin/asterisk -f -U asterisk -G asterisk -C
/ivr/app/asterisk/etc/asterisk/asterisk.conf -vvvg -c
root     20776  2200  0 11:20 pts/2    00:00:33 tail -f asterisk.log
asterisk 23076  8062  0 17:01 ?        00:00:00 [asterisk] <defunct>
asterisk 23897  8062  0 17:03 ?        00:00:00 [asterisk] <defunct>

also when I run top the same amount of zombie processes are displayed:
Tasks: 185 total,   1 running, 182 sleeping,   0 stopped,   2 zombie

Regarding the AGI - we are using AGI in order to run php scripts for
external logic. I have printed the PIDs of the php scripts and none of them
are related to the PID's of those zombie processes.
Do you have any idea how to find out what are these processes?
Yaron.

Are you doing anything like:

# asterisk -rx 'core show channels'

via an external process?

--
Paul Belanger | PolyBeacon, Inc.
Jabber: paul.belanger@polybeacon.com (paul.belanger@polybeacon.com) | IRC: pabelanger (Freenode)
Github: https://github.com/pabelanger | Twitter: https://twitter.com/pabelanger

--
_____________________________________________________________________
-- Bandwidth and Colocation Provided by http://www.api-digital.com --
New to Asterisk? Join us for a live introductory webinar every Thurs:
               http://www.asterisk.org/hello

asterisk-users mailing list
To UNSUBSCRIBE or update options visit:
   http://lists.digium.com/mailman/listinfo/asterisk-users


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nachum.yaron at gmail.com
Guest





PostPosted: Thu Oct 30, 2014 2:02 am    Post subject: [asterisk-users] Asterisk 12 - zombie processes Reply with quote

Hello everyone,I have opened a ticket number - ASTERISK-24471.


I have attached the backtrace of the core file. The backtrace was taken on the server running 12.6.1.


If you need any information please get back to me.


Thank you.
Yaron.


On Thu, Oct 30, 2014 at 8:43 AM, Yaron Nachum <nachum.yaron@gmail.com (nachum.yaron@gmail.com)> wrote:
Quote:
No,I went over all my scripts.


Thanks for the help.


Yaron


On Wed, Oct 29, 2014 at 6:11 PM, Paul Belanger <paul.belanger@polybeacon.com (paul.belanger@polybeacon.com)> wrote:
Quote:
On Tue, Oct 28, 2014 at 11:10 AM, Yaron Nachum <nachum.yaron@gmail.com (nachum.yaron@gmail.com)> wrote:
Quote:
Mathew,
When I run 'ps -ef|grep asterisk' the following processes are displayed:
root      6861     1  0 Aug27 ?        00:00:00 /bin/sh
/ivr/app/asterisk/sbin/safe_asterisk -U asterisk -G asterisk -C
/ivr/app/asterisk/etc/asterisk/asterisk.conf
asterisk  8062  6861  3 Oct27 ?        00:44:56
/ivr/app/asterisk/sbin/asterisk -f -U asterisk -G asterisk -C
/ivr/app/asterisk/etc/asterisk/asterisk.conf -vvvg -c
root     20776  2200  0 11:20 pts/2    00:00:33 tail -f asterisk.log
asterisk 23076  8062  0 17:01 ?        00:00:00 [asterisk] <defunct>
asterisk 23897  8062  0 17:03 ?        00:00:00 [asterisk] <defunct>

also when I run top the same amount of zombie processes are displayed:
Tasks: 185 total,   1 running, 182 sleeping,   0 stopped,   2 zombie

Regarding the AGI - we are using AGI in order to run php scripts for
external logic. I have printed the PIDs of the php scripts and none of them
are related to the PID's of those zombie processes.
Do you have any idea how to find out what are these processes?
Yaron.

Are you doing anything like:

# asterisk -rx 'core show channels'

via an external process?

--
Paul Belanger | PolyBeacon, Inc.
Jabber: paul.belanger@polybeacon.com (paul.belanger@polybeacon.com) | IRC: pabelanger (Freenode)
Github: https://github.com/pabelanger | Twitter: https://twitter.com/pabelanger

--
_____________________________________________________________________
-- Bandwidth and Colocation Provided by http://www.api-digital.com --
New to Asterisk? Join us for a live introductory webinar every Thurs:
               http://www.asterisk.org/hello

asterisk-users mailing list
To UNSUBSCRIBE or update options visit:
   http://lists.digium.com/mailman/listinfo/asterisk-users







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nachum.yaron at gmail.com
Guest





PostPosted: Tue Nov 04, 2014 1:59 am    Post subject: [asterisk-users] Asterisk 12 - zombie processes Reply with quote

Hello Asterisk users & developers,I have opened an issue few days ago regarding the crash and the zombie processes. I haven't received any response and it has't been assigned.
If something is wrong or missing with the issue please get back to me and I will handle it.


Please look into it because we still have crashes every day or two, and we can't reproduce the issue in our lab with a simulator. 


Thank you,
Yaron.




On Thu, Oct 30, 2014 at 9:01 AM, Yaron Nachum <nachum.yaron@gmail.com (nachum.yaron@gmail.com)> wrote:
Quote:
Hello everyone,I have opened a ticket number - ASTERISK-24471.


I have attached the backtrace of the core file. The backtrace was taken on the server running 12.6.1.


If you need any information please get back to me.


Thank you.
Yaron.


On Thu, Oct 30, 2014 at 8:43 AM, Yaron Nachum <nachum.yaron@gmail.com (nachum.yaron@gmail.com)> wrote:
Quote:
No,I went over all my scripts.


Thanks for the help.


Yaron


On Wed, Oct 29, 2014 at 6:11 PM, Paul Belanger <paul.belanger@polybeacon.com (paul.belanger@polybeacon.com)> wrote:
Quote:
On Tue, Oct 28, 2014 at 11:10 AM, Yaron Nachum <nachum.yaron@gmail.com (nachum.yaron@gmail.com)> wrote:
Quote:
Mathew,
When I run 'ps -ef|grep asterisk' the following processes are displayed:
root      6861     1  0 Aug27 ?        00:00:00 /bin/sh
/ivr/app/asterisk/sbin/safe_asterisk -U asterisk -G asterisk -C
/ivr/app/asterisk/etc/asterisk/asterisk.conf
asterisk  8062  6861  3 Oct27 ?        00:44:56
/ivr/app/asterisk/sbin/asterisk -f -U asterisk -G asterisk -C
/ivr/app/asterisk/etc/asterisk/asterisk.conf -vvvg -c
root     20776  2200  0 11:20 pts/2    00:00:33 tail -f asterisk.log
asterisk 23076  8062  0 17:01 ?        00:00:00 [asterisk] <defunct>
asterisk 23897  8062  0 17:03 ?        00:00:00 [asterisk] <defunct>

also when I run top the same amount of zombie processes are displayed:
Tasks: 185 total,   1 running, 182 sleeping,   0 stopped,   2 zombie

Regarding the AGI - we are using AGI in order to run php scripts for
external logic. I have printed the PIDs of the php scripts and none of them
are related to the PID's of those zombie processes.
Do you have any idea how to find out what are these processes?
Yaron.

Are you doing anything like:

# asterisk -rx 'core show channels'

via an external process?

--
Paul Belanger | PolyBeacon, Inc.
Jabber: paul.belanger@polybeacon.com (paul.belanger@polybeacon.com) | IRC: pabelanger (Freenode)
Github: https://github.com/pabelanger | Twitter: https://twitter.com/pabelanger

--
_____________________________________________________________________
-- Bandwidth and Colocation Provided by http://www.api-digital.com --
New to Asterisk? Join us for a live introductory webinar every Thurs:
               http://www.asterisk.org/hello

asterisk-users mailing list
To UNSUBSCRIBE or update options visit:
   http://lists.digium.com/mailman/listinfo/asterisk-users












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mjordan at digium.com
Guest





PostPosted: Tue Nov 04, 2014 8:59 am    Post subject: [asterisk-users] Asterisk 12 - zombie processes Reply with quote

On Tue, Nov 4, 2014 at 12:59 AM, Yaron Nachum <nachum.yaron@gmail.com> wrote:
Quote:
Hello Asterisk users & developers,
I have opened an issue few days ago regarding the crash and the zombie
processes. I haven't received any response and it has't been assigned.
If something is wrong or missing with the issue please get back to me and I
will handle it.

Please look into it because we still have crashes every day or two, and we
can't reproduce the issue in our lab with a simulator.


To set expectations here:

This is an open source project. No one is under any obligation to look
at your issue.

There are currently around 20 issues or so in the issue tracker in
Triage. Bug marshals are working through those issues as fast as they
can, but generally they work from oldest to newest. If an older issue
takes a lot of investigation... well, there's only so many hours in a
day.

Even after an issue is triaged, that is not a guarantee that someone
will fix your issue. It is a crash, and that generally means it is
higher priority - however, if you can't reproduce it in a lab
environment or provide instructions on how it is reproduced, then you
have to hope that a developer who does look at it can infer the cause
of the crash from the information available. Any information you can
provide beyond the backtrace on how to reproduce the issue will help a
developer who looks at it.

Again, however, no one is under any obligation to fix the issue. If
you need more assurance that your issue is resolved, I'd highly
recommend looking at issuing a bug bounty [1], or contacting a
developer in the Asterisk Developer Community for assistance.

[1] https://wiki.asterisk.org/wiki/display/AST/Asterisk+Bug+Bounties

--
Matthew Jordan
Digium, Inc. | Engineering Manager
445 Jan Davis Drive NW - Huntsville, AL 35806 - USA
Check us out at: http://digium.com & http://asterisk.org

--
_____________________________________________________________________
-- Bandwidth and Colocation Provided by http://www.api-digital.com --
New to Asterisk? Join us for a live introductory webinar every Thurs:
http://www.asterisk.org/hello

asterisk-users mailing list
To UNSUBSCRIBE or update options visit:
http://lists.digium.com/mailman/listinfo/asterisk-users
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nachum.yaron at gmail.com
Guest





PostPosted: Tue Nov 04, 2014 11:16 am    Post subject: [asterisk-users] Asterisk 12 - zombie processes Reply with quote

Mathew,We are aware that this is an open source product, and our expectations are clear. 
All we are asking is that once there is someone assigned to the issue, he will guide us in what other data or tests should be performed in order to diagnose and fix the issue in the shortest time. 


Sorry if the message is not understood. 
Yaron



On Tue, Nov 4, 2014 at 3:59 PM, Matthew Jordan <mjordan@digium.com (mjordan@digium.com)> wrote:
Quote:
On Tue, Nov 4, 2014 at 12:59 AM, Yaron Nachum <nachum.yaron@gmail.com (nachum.yaron@gmail.com)> wrote:
Quote:
Hello Asterisk users & developers,
I have opened an issue few days ago regarding the crash and the zombie
processes. I haven't received any response and it has't been assigned.
If something is wrong or missing with the issue please get back to me and I
will handle it.

Please look into it because we still have crashes every day or two, and we
can't reproduce the issue in our lab with a simulator.


To set expectations here:

This is an open source project. No one is under any obligation to look
at your issue.

There are currently around 20 issues or so in the issue tracker in
Triage. Bug marshals are working through those issues as fast as they
can, but generally they work from oldest to newest. If an older issue
takes a lot of investigation... well, there's only so many hours in a
day.

Even after an issue is triaged, that is not a guarantee that someone
will fix your issue. It is a crash, and that generally means it is
higher priority - however, if you can't reproduce it in a lab
environment or provide instructions on how it is reproduced, then you
have to hope that a developer who does look at it can infer the cause
of the crash from the information available. Any information you can
provide beyond the backtrace on how to reproduce the issue will help a
developer who looks at it.

Again, however, no one is under any obligation to fix the issue. If
you need more assurance that your issue is resolved, I'd highly
recommend looking at issuing a bug bounty [1], or contacting a
developer in the Asterisk Developer Community for assistance.

[1] https://wiki.asterisk.org/wiki/display/AST/Asterisk+Bug+Bounties

--
Matthew Jordan
Digium, Inc. | Engineering Manager
445 Jan Davis Drive NW - Huntsville, AL 35806 - USA
Check us out at: http://digium.com & http://asterisk.org

--
_____________________________________________________________________
-- Bandwidth and Colocation Provided by http://www.api-digital.com --
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nachum.yaron at gmail.com
Guest





PostPosted: Wed Nov 05, 2014 5:50 am    Post subject: [asterisk-users] Asterisk 12 - zombie processes Reply with quote

Hello Mathew and everyone,We had another crash on the 12.6.1 machine. This time it was Sigmentation Fault. I opened another issue - ASTERISK-24493.


Yaron.


On Tue, Nov 4, 2014 at 6:16 PM, Yaron Nachum <nachum.yaron@gmail.com (nachum.yaron@gmail.com)> wrote:
Quote:
Mathew,We are aware that this is an open source product, and our expectations are clear. 
All we are asking is that once there is someone assigned to the issue, he will guide us in what other data or tests should be performed in order to diagnose and fix the issue in the shortest time. 


Sorry if the message is not understood. 
Yaron



On Tue, Nov 4, 2014 at 3:59 PM, Matthew Jordan <mjordan@digium.com (mjordan@digium.com)> wrote:
Quote:
On Tue, Nov 4, 2014 at 12:59 AM, Yaron Nachum <nachum.yaron@gmail.com (nachum.yaron@gmail.com)> wrote:
Quote:
Hello Asterisk users & developers,
I have opened an issue few days ago regarding the crash and the zombie
processes. I haven't received any response and it has't been assigned.
If something is wrong or missing with the issue please get back to me and I
will handle it.

Please look into it because we still have crashes every day or two, and we
can't reproduce the issue in our lab with a simulator.


To set expectations here:

This is an open source project. No one is under any obligation to look
at your issue.

There are currently around 20 issues or so in the issue tracker in
Triage. Bug marshals are working through those issues as fast as they
can, but generally they work from oldest to newest. If an older issue
takes a lot of investigation... well, there's only so many hours in a
day.

Even after an issue is triaged, that is not a guarantee that someone
will fix your issue. It is a crash, and that generally means it is
higher priority - however, if you can't reproduce it in a lab
environment or provide instructions on how it is reproduced, then you
have to hope that a developer who does look at it can infer the cause
of the crash from the information available. Any information you can
provide beyond the backtrace on how to reproduce the issue will help a
developer who looks at it.

Again, however, no one is under any obligation to fix the issue. If
you need more assurance that your issue is resolved, I'd highly
recommend looking at issuing a bug bounty [1], or contacting a
developer in the Asterisk Developer Community for assistance.

[1] https://wiki.asterisk.org/wiki/display/AST/Asterisk+Bug+Bounties

--
Matthew Jordan
Digium, Inc. | Engineering Manager
445 Jan Davis Drive NW - Huntsville, AL 35806 - USA
Check us out at: http://digium.com & http://asterisk.org

--
_____________________________________________________________________
-- Bandwidth and Colocation Provided by http://www.api-digital.com --
New to Asterisk? Join us for a live introductory webinar every Thurs:
               http://www.asterisk.org/hello

asterisk-users mailing list
To UNSUBSCRIBE or update options visit:
   http://lists.digium.com/mailman/listinfo/asterisk-users







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