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[asterisk-users] Dialing from phonebook, and hiding the dialed number from the user.


 
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antonio.gomez.soto at ...
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PostPosted: Mon Jan 26, 2015 2:29 pm    Post subject: [asterisk-users] Dialing from phonebook, and hiding the dial Reply with quote

Hi,

does anyone have a recommendation for a SIP phone, which
allows dialing from a phonebook, and hiding the dialed number
from the end users? Also from the call history of course.


It seems Mitel can do this, and I have a use case where this is
a requirement.


Thanks,
Antonio
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kevin.larsen at pionee...
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PostPosted: Mon Jan 26, 2015 2:42 pm    Post subject: [asterisk-users] Dialing from phonebook, and hiding the dial Reply with quote

Quote:
Hi,

does anyone have a recommendation for a SIP phone, which
allows dialing from a phonebook, and hiding the dialed number
from the end users? Also from the call history of course.

It seems Mitel can do this, and I have a use case where this is
a requirement.

I don't know about a phone that can do that, but I can give you another possibility that might be an acceptable substitute.

You could alias the numbers in the phone so that in Asterisk they do something different. In the phonebook you would have something like: Bob Smith: 1000. Then in Asterisk, you have as part of your dialplan that 1000 would dial Bob Smith's real number. The user of the phone would only ever see the number 1000 associated with Bob Smith. The history would still be there in the phone, but again, it would just show 1000 as well.

How far you take this would depend somewhat on how often the underlying numbers change. You could hard code the numbers in your Asterisk dialplan or you could plug them into a database so that they are easier to change in the future. Would that work for what you need?
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asterisk_list at earth...
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PostPosted: Tue Jan 27, 2015 5:10 am    Post subject: [asterisk-users] Dialing from phonebook, and hiding the dial Reply with quote

On Monday 26 Jan 2015, Antonio Gómez Soto wrote:
Quote:
Hi,

does anyone have a recommendation for a SIP phone, which
allows dialing from a phonebook, and hiding the dialed number
from the end users? Also from the call history of course.

It seems Mitel can do this, and I have a use case where this is
a requirement.

If I have this right, you want to make sure the number can *only* be called
through your Asterisk system (so the call gets recorded) and *not* directly
from an agent's mobile phone or similar (so they cannot make off-the-record
calls).

Why not just use Asterisk itself to give the number an alias? So the end user
dials some number that connects them to the destination, but of course it
won't work from anywhere else besides your configured Asterisk system.


My home Asterisk installation (yes, some people are crazy enough to play with
phones for entertainment Smile ) includes aliases to call people in the village
where I grew up, using their old 4-digit phone numbers (even though those
numbers have now grown to 6 digits, and I have moved across an STD code
boundary). Also I have a friend whose mobile number ended with 911, so it was
too delicious to avoid using that as an alias;


exten => 911,1,Dial(${GSM}/07xxxxxx911)
exten => 911,n,Hangup()

exten => _[23]XXX,1,Dial(${GSM}/0128373${EXTEN})
exten => _[23]XXX,n,Hangup()


If you need many aliases and this is going to look messy in your dialplan, you
could always use an AGI script to look up the number in a database.

--
AJS

Note: Originating address only accepts e-mail from list! If replying off-
list, change address to asterisk1list at earthshod dot co dot uk .

--
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antonio.gomez.soto at ...
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PostPosted: Tue Jan 27, 2015 8:08 am    Post subject: [asterisk-users] Dialing from phonebook, and hiding the dial Reply with quote

Hi AJ,

Yes, interesting idea, thanks!


Antonio


On Tue, Jan 27, 2015 at 5:09 AM, A J Stiles <asterisk_list@earthshod.co.uk (asterisk_list@earthshod.co.uk)> wrote:
Quote:
On Monday 26 Jan 2015, Antonio Gómez Soto wrote:
Quote:
Hi,

does anyone have a recommendation for a SIP phone, which
allows dialing from a phonebook, and hiding the dialed number
from the end users? Also from the call history of course.

It seems Mitel can do this, and I have a use case where this is
a requirement.



If I have this right, you want to make sure the number can *only* be called
through your Asterisk system  (so the call gets recorded)  and *not* directly
from an agent's mobile phone or similar  (so they cannot make off-the-record
calls).

Why not just use Asterisk itself to give the number an alias?  So the end user
dials some number that connects them to the destination, but of course it
won't work from anywhere else besides your configured Asterisk system.


My home Asterisk installation  (yes, some people are crazy enough to play with
phones for entertainment Smile )  includes aliases to call people in the village
where I grew up, using their old 4-digit phone numbers  (even though those
numbers have now grown to 6 digits, and I have moved across an STD code
boundary).  Also I have a friend whose mobile number ended with 911, so it was
too delicious to avoid using that as an alias;


exten => 911,1,Dial(${GSM}/07xxxxxx911)
exten => 911,n,Hangup()

exten => _[23]XXX,1,Dial(${GSM}/0128373${EXTEN})
exten => _[23]XXX,n,Hangup()


If you need many aliases and this is going to look messy in your dialplan, you
could always use an AGI script to look up the number in a database.

--
AJS

Note:  Originating address only accepts e-mail from list!  If replying off-
list, change address to asterisk1list at earthshod dot co dot uk .

--
_____________________________________________________________________
-- Bandwidth and Colocation Provided by http://www.api-digital.com --
New to Asterisk? Join us for a live introductory webinar every Thurs:
               http://www.asterisk.org/hello

asterisk-users mailing list
To UNSUBSCRIBE or update options visit:
   http://lists.digium.com/mailman/listinfo/asterisk-users
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