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[asterisk-users] Strange Polycom Issue

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andrew at convergedgro...
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Posted: Mon Mar 09, 2015 8:36 am Post subject: [asterisk-users] Strange Polycom Issue

Hi Guys, We are getting a strange issue on certain polycom phones, sometimes when a call comes in it just “flashes” to show there is a call but does not play any sound. This problem is very intermittent and happens to maybe 2 out of 10 calls. Has any else experienced this before?

david at ringfree.biz
Guest

Posted: Mon Mar 09, 2015 8:40 am Post subject: [asterisk-users] Strange Polycom Issue

Welcome to our hell.

We ran into this on VVX 300 and 400 phones running UCS 5.2.x. We finally got Polycom to issue a hotfix firmware version. I'll be happy to share it with you offlist, just email me.

Officially Polycom will fix the issue in 5.3 in a few months..

Thanks
David

On Mon, Mar 9, 2015 at 9:34 AM, Andrew Colin <andrew@convergedgroup.net (andrew@convergedgroup.net)> wrote:

Quote:

Hi Guys,

We are getting a strange issue on certain polycom phones, sometimes when a call comes in it just “flashes” to show there is a call but does not play any sound.
This problem is very intermittent and happens to maybe 2 out of 10 calls.

Has any else experienced this before?

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Ringfree Communications, Inc Office: 828-575-0030 / Fax: 888-243-7830
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david at ringfree.biz
Guest

Posted: Mon Mar 09, 2015 8:41 am Post subject: [asterisk-users] Strange Polycom Issue

I'll add that it appears to happen when you have users in a ring group or call queue and BLF is being used in some capacity..

dw

On Mon, Mar 9, 2015 at 9:40 AM, David Wessell <david@ringfree.biz (david@ringfree.biz)> wrote:

Quote:

--

[/url]
David Wessell / President
david@ringfree.biz (david@ringfree.biz)
Ringfree Communications, Inc Office: [url=tel:828-575-0030]828-575-0030 / Fax: [url=tel:888-243-7830]888-243-7830[/url]
PO BOX 1994 Hendersonville, NC 28793
http://ringfree.biz
This e-mail message may contain confidential or legally privileged information and is intended only for the use of the intended recipient(s). Any unauthorized disclosure, dissemination, distribution, copying or the taking of any action in reliance on the information herein is prohibited. E-mails are not secure and cannot be guaranteed to be error free as they can be intercepted, amended, or contain viruses. Anyone who communicates with us by e-mail is deemed to have accepted these risks. Company Name is not responsible for errors or omissions in this message and denies any responsibility for any damage arising from the use of e-mail. Any opinion and other statement contained in this message and any attachment are solely those of the author and do not necessarily represent those of the company.

rswagoner at gmail.com
Guest

Posted: Mon Mar 09, 2015 9:55 pm Post subject: [asterisk-users] Strange Polycom Issue

On Mon, Mar 9, 2015 at 9:40 AM, David Wessell <david@ringfree.biz (david@ringfree.biz)> wrote:

Quote:

Could this be a 5.2.x issue only? I have a hundred of the VVX 400 phones running 4.1.7 and haven't heard of this issue yet from our users.

Thanks,

Ryan

david at ringfree.biz
Guest

Posted: Tue Mar 10, 2015 7:35 am Post subject: [asterisk-users] Strange Polycom Issue

Definately a 5.2 issue.. 4.1.7 was even worse for us.. It was sluggish sometimes, and if you had multicast paging and BLF enabled the phones would interpret BLF as page attempts and start making loud chirps and beeps throughout the day..

The 5.2 that I sent you though has been better. I don't think we've had any complaints in the 3 weeks it's been deployed.. Probably on about 100 phones at 3 locations...

I'm thinking about adding in the new Yealink line of phones. Or the Ubiquiti phones once they are released.. I also hear through the grapevine that there is a new line of Cisco phones coming out in May.. If they're any good we'll strongly consider those...

dw

On Mon, Mar 9, 2015 at 10:55 PM, Ryan Wagoner <rswagoner@gmail.com (rswagoner@gmail.com)> wrote:

Quote:

On Mon, Mar 9, 2015 at 9:40 AM, David Wessell <david@ringfree.biz (david@ringfree.biz)> wrote:

Quote:

Could this be a 5.2.x issue only? I have a hundred of the VVX 400 phones running 4.1.7 and haven't heard of this issue yet from our users.

Thanks,

Ryan

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