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[asterisk-users] Caller ID Names


 
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jordan.cook at gyron.net
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PostPosted: Tue Mar 10, 2015 8:41 am    Post subject: [asterisk-users] Caller ID Names Reply with quote
Hi,

In my dialplan I have the following line.

same => n,Set(CALLERID(name)=Support)

I am expecting this to always set the caller id name to ‘Support’ - however, we are getting calls come in as “Anonymous” with the number as something like “unknown@unknown”

We’re using Cisco 7945 phones – I possibly wonder if they are displaying this rather than asterisk not changing it?

Anyone had similar experiences before?


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tjrlist at live.com
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PostPosted: Wed Mar 11, 2015 12:19 pm    Post subject: [asterisk-users] Caller ID Names Reply with quote
To be sure you could setup a soft phone and see if the caller ID name comes in correctly.






On Mar 10, 2015, at 8:41 AM, Jordan Cook - Gyron Networks <jordan.cook@gyron.net (jordan.cook@gyron.net)> wrote:


Quote:

Hi,

In my dialplan I have the following line.

same => n,Set(CALLERID(name)=Support)

I am expecting this to always set the caller id name to ‘Support’ - however, we are getting calls come in as “Anonymous” with the number as something like “unknown@unknown”

We’re using Cisco 7945 phones – I possibly wonder if they are displaying this rather than asterisk not changing it?

Anyone had similar experiences before?


This message may be private and confidential. If you have received this message in error, please notify us and remove it from your system.

Gyron may monitor email traffic data and the content of email for the purposes of security and staff training.

Gyron Internet Ltd is a limited company registered in England and Wales. Registered number: 4239332. Registered office: 3 Centro, Boundary Way, Hemel Hempstead, HP2 7SU. VAT reg no 804 2532 63. Gyron is a registered trademark.

Gyron is a Deloitte Technology Fast 50 ranked company.

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EWieling at nyigc.com
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PostPosted: Wed Mar 11, 2015 12:34 pm    Post subject: [asterisk-users] Caller ID Names Reply with quote
Are the phones exposed to the internet (even using NAT)?  If so there is a good chance these calls are not coming through your PBX but are coming in direct from someone, usually scammers.

Polycom has a config option to disable accepting calls from unknown devices.  No idea if Cisco has something similar.


From: asterisk-users-bounces@lists.digium.com [mailto:asterisk-users-bounces@lists.digium.com] On Behalf Of Todd R.
Sent: Wednesday, March 11, 2015 1:18 PM
To: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: Re: [asterisk-users] Caller ID Names



To be sure you could setup a soft phone and see if the caller ID name comes in correctly.






On Mar 10, 2015, at 8:41 AM, Jordan Cook - Gyron Networks <jordan.cook@gyron.net (jordan.cook@gyron.net)> wrote:
Quote:

Hi,

In my dialplan I have the following line.

same => n,Set(CALLERID(name)=Support)

I am expecting this to always set the caller id name to ‘Support’ - however, we are getting calls come in as “Anonymous” with the number as something like “unknown@unknown”

We’re using Cisco 7945 phones – I possibly wonder if they are displaying this rather than asterisk not changing it?

Anyone had similar experiences before?



This message may be private and confidential. If you have received this message in error, please notify us and remove it from your system.

Gyron may monitor email traffic data and the content of email for the purposes of security and staff training.

Gyron Internet Ltd is a limited company registered in England and Wales. Registered number: 4239332. Registered office: 3 Centro, Boundary Way, Hemel Hempstead, HP2 7SU. VAT reg no 804 2532 63. Gyron is a registered trademark.

Gyron is a Deloitte Technology Fast 50 ranked company.

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jordan.cook at gyron.net
Guest
PostPosted: Fri Mar 20, 2015 11:52 am    Post subject: [asterisk-users] Caller ID Names Reply with quote
Quote:
-----Original Message-----
From: asterisk-users-bounces@lists.digium.com [mailto:asterisk-users-
bounces@lists.digium.com] On Behalf Of Eric Wieling
Sent: 11 March 2015 17:34
To: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: Re: [asterisk-users] Caller ID Names

Are the phones exposed to the internet (even using NAT)? If so there is a
good chance these calls are not coming through your PBX but are coming in
direct from someone, usually scammers.



Polycom has a config option to disable accepting calls from unknown devices.
No idea if Cisco has something similar.



From: asterisk-users-bounces@lists.digium.com [mailto:asterisk-users-
bounces@lists.digium.com] On Behalf Of Todd R.
Sent: Wednesday, March 11, 2015 1:18 PM
To: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: Re: [asterisk-users] Caller ID Names



To be sure you could setup a soft phone and see if the caller ID name comes
in correctly.

From a softphone (x-lite) the caller id information comes through as anonymous@anonymous.invalid

These are also valid calls - If I disable outbound CLID on my mobile and call in - this happens. However it works fine on calls where I send caller id information.





This message may be private and confidential. If you have received this message in error, please notify us and remove it from your system.

Gyron may monitor email traffic data and the content of email for the purposes of security and staff training.

Gyron Internet Ltd is a limited company registered in England and Wales. Registered number: 4239332. Registered office: 3 Centro, Boundary Way, Hemel Hempstead, HP2 7SU. VAT reg no 804 2532 63. Gyron is a registered trademark.

Gyron is a Deloitte Technology Fast 50 ranked company.
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jordan.cook at gyron.net
Guest
PostPosted: Fri Mar 20, 2015 11:56 am    Post subject: [asterisk-users] Caller ID Names Reply with quote
Quote:

From a softphone (x-lite) the caller id information comes through as
anonymous@anonymous.invalid

These are also valid calls - If I disable outbound CLID on my mobile and call in -
this happens. However it works fine on calls where I send caller id
information.


Okay, just figured this out - needed to do Set(CALLERID(num-pres)=allowed)

Thanks for your help with narrowing this down


This message may be private and confidential. If you have received this message in error, please notify us and remove it from your system.

Gyron may monitor email traffic data and the content of email for the purposes of security and staff training.

Gyron Internet Ltd is a limited company registered in England and Wales. Registered number: 4239332. Registered office: 3 Centro, Boundary Way, Hemel Hempstead, HP2 7SU. VAT reg no 804 2532 63. Gyron is a registered trademark.

Gyron is a Deloitte Technology Fast 50 ranked company.

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-- Bandwidth and Colocation Provided by http://www.api-digital.com --
New to Asterisk? Join us for a live introductory webinar every Thurs:
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