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shahidh at gmail.com
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 Posted: Fri Aug 07, 2015 10:06 am Post subject: [asterisk-users] AgentRequest() and which agent id? |
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Hi,
If agents is already logged in via AgentLogin() and users dialled extension 300 which will be placed in Queue(support-queue).
How to find out which agent is available I can put their Agent id in AgentRequest() ?
If this is not a good approach then how it should be done?
Agent should automatically get next call when he/she is available.
extensions.conf
[LocalSets]
exten => 300,1,Answer()
same => n,Queue(support-queue)
same => n,hangup
[agents] ;callback
exten => 800,1,AgentRequest(????) ; How to get Agent id that is available to take call?
same => n,NoOp(AGENT_STATUS is ${AGENT_STATUS})
same => n,Playback(silence/1)
same => n,Hangup()
Example in the queue.conf
member => Local/800@agents,0,Name 1,Agent:1001
and more..
Thanks |
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rmudgett at digium.com
Guest
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| Posted: Fri Aug 07, 2015 10:51 am Post subject: [asterisk-users] AgentRequest() and which agent id? |
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On Fri, Aug 7, 2015 at 10:06 AM, Shahid H <shahidh@gmail.com (shahidh@gmail.com)> wrote:
| Quote: | Hi,
If agents is already logged in via AgentLogin() and users dialled extension 300 which will be placed in Queue(support-queue).
How to find out which agent is available I can put their Agent id in AgentRequest() ?
If this is not a good approach then how it should be done?
Agent should automatically get next call when he/she is available.
extensions.conf
[LocalSets]
exten => 300,1,Answer()
same => n,Queue(support-queue)
same => n,hangup
[agents] ;callback
exten => 800,1,AgentRequest(????) ; How to get Agent id that is available to take call?
|
Replace above line with the following line if your agent-ids are 4 digit numeric:
exten => _XXXX,1,AgentRequest(${EXTEN})
| Quote: | same => n,NoOp(AGENT_STATUS is ${AGENT_STATUS})
same => n,Playback(silence/1)
same => n,Hangup()
Example in the queue.conf
member => Local/800@agents,0,Name 1,Agent:1001
|
Replace the above line for agent 1001 with the following:
member => Local/1001@agents,0,Name,1,Agent:1001
For other agents follow the similar pattern:
member => Local/<agent-id>@agents,0,Name,1,Agent:<agent-id>
Richard |
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shahidh at gmail.com
Guest
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| Posted: Fri Aug 07, 2015 11:20 am Post subject: [asterisk-users] AgentRequest() and which agent id? |
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Thank you. I will test it today.
Is it possible to build a list of agent-id in MySQL Database rather than agent.conf?
I am not sure what is the best approach, maybe you can give me some direction. On the backend (web based) Admin can create a new Agent for agent web panel login.
Admin will enter their new username and password for web login. Admin also need to select a agent-id for a new agent.
I have two options.
- Build hundreds static agent-id in agents.conf
- Dynamic agent-id in mysql table (Not associated with agent.conf). Is this possible?
Thanks
On Fri, Aug 7, 2015 at 4:50 PM, Richard Mudgett <rmudgett@digium.com (rmudgett@digium.com)> wrote:
| Quote: |
On Fri, Aug 7, 2015 at 10:06 AM, Shahid H <shahidh@gmail.com (shahidh@gmail.com)> wrote:
| Quote: | Hi,
If agents is already logged in via AgentLogin() and users dialled extension 300 which will be placed in Queue(support-queue).
How to find out which agent is available I can put their Agent id in AgentRequest() ?
If this is not a good approach then how it should be done?
Agent should automatically get next call when he/she is available.
extensions.conf
[LocalSets]
exten => 300,1,Answer()
same => n,Queue(support-queue)
same => n,hangup
[agents] ;callback
exten => 800,1,AgentRequest(????) ; How to get Agent id that is available to take call?
|
Replace above line with the following line if your agent-ids are 4 digit numeric:
exten => _XXXX,1,AgentRequest(${EXTEN})
| Quote: | same => n,NoOp(AGENT_STATUS is ${AGENT_STATUS})
same => n,Playback(silence/1)
same => n,Hangup()
Example in the queue.conf
member => Local/800@agents,0,Name 1,Agent:1001
|
Replace the above line for agent 1001 with the following:
member => Local/1001@agents,0,Name,1,Agent:1001
For other agents follow the similar pattern:
member => Local/<agent-id>@agents,0,Name,1,Agent:<agent-id>
Richard
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rmudgett at digium.com
Guest
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| Posted: Fri Aug 07, 2015 11:32 am Post subject: [asterisk-users] AgentRequest() and which agent id? |
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On Fri, Aug 7, 2015 at 11:20 AM, Shahid H <shahidh@gmail.com (shahidh@gmail.com)> wrote:
| Quote: | Thank you. I will test it today.
Is it possible to build a list of agent-id in MySQL Database rather than agent.conf?
|
Look at extconfig.conf.sample for using a database to hold the contents of an agents.conf file.
| Quote: |
I am not sure what is the best approach, maybe you can give me some direction. On the backend (web based) Admin can create a new Agent for agent web panel login.
Admin will enter their new username and password for web login. Admin also need to select a agent-id for a new agent.
I have two options.
- Build hundreds static agent-id in agents.conf
- Dynamic agent-id in mysql table (Not associated with agent.conf). Is this possible?
|
Either way is fine as unused static agents don't use much memory.
Richard |
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asterisk.org at sedwar...
Guest
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| Posted: Fri Aug 07, 2015 11:48 am Post subject: [asterisk-users] AgentRequest() and which agent id? |
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Please don't top post.
On Fri, 7 Aug 2015, Shahid H wrote:
| Quote: | Is it possible to build a list of agent-id in MySQL Database rather than
agent.conf?
|
[snip]
| Quote: | I have two options.
- Build hundreds static agent-id in agents.conf
- Dynamic agent-id in mysql table (Not associated with agent.conf).
|
Or, how about (periodically or on demand) creating agents.conf from the
MySQL table?
Sometimes it makes more sense (from a resource perspective) to use a
static file even if you can read directly from the database.
I have a system that uses OpenSIPS to route incoming calls between
Asterisk servers based on the DNIS. The routing changes less that once a
month.
It makes more sense to create OpenSIPS routing configuration as a static
file than to hit the database 10,000 times a day for the same information.
--
Thanks in advance,
-------------------------------------------------------------------------
Steve Edwards sedwards@sedwards.com Voice: +1-760-468-3867 PST
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_____________________________________________________________________
-- Bandwidth and Colocation Provided by http://www.api-digital.com --
New to Asterisk? Join us for a live introductory webinar every Thurs:
http://www.asterisk.org/hello
asterisk-users mailing list
To UNSUBSCRIBE or update options visit:
http://lists.digium.com/mailman/listinfo/asterisk-users |
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