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[michael at highpowered...]

I have a customer who needs to use chanspy to :
<![if !supportLists]>1. <![endif]>Interrupt a call and whisper to the local extension
<![if !supportLists]>2. <![endif]>Allow the person on the local extension to reply to the interrupter, but not have the remote party hear it.

Narrative:

John is on the phone with a customer. Doris receives an urgent call from John’s mother. Doris uses to break into the conversation John is having with a customer. She tells John: “Your mother is on the phone. It’s urgent.” John replies to Doris: “OK, I’ll call her in two minutes.” The customer on the remote end heard none of this.

The ChanSpy whisper mode appears to do half of this: Doris can whisper to John, but John cannot acknowledge her and let her know he heard her and what his course / plan of action will be.

Does ChanSpy support this or is there another application I should be using?

Michael Munger, dCAP, MCPS, MCNPS, MBSS
High Powered Help, Inc.
Microsoft Certified Professional
Microsoft Certified Small Business Specialist
Digium Certified Asterisk Professional
michael@highpoweredhelp.com (michael@highpoweredhelp.com)