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shahidh at gmail.com
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 Posted: Tue Sep 15, 2015 3:24 pm Post subject: [asterisk-users] Share agents state? |
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Is it possible to share all agents state? if an agent is on the phone on a queue on one of the Asterisk servers, other servers will need to about it and therefore, will be able to operate adequately?
For instance, an agent is a member of two queues (app_queue realtime) and those queues on separate server.
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kevin.larsen at pionee...
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| Posted: Tue Sep 15, 2015 4:51 pm Post subject: [asterisk-users] Share agents state? |
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| Quote: | Is it possible to share all agents state? if an agent is on the
phone on a queue on one of the Asterisk servers, other servers will
need to about it and therefore, will be able to operate adequately?
For instance, an agent is a member of two queues (app_queue
realtime) and those queues on separate server.
Thanks
|
You can indeed share a phone's state between servers. If using chan_sip, you will be looking at doing something like XMPP. If you are doing pjsip, you can do it directly without needing the xmpp server.
For pjsip, look at https://wiki.asterisk.org/wiki/display/AST/Exchanging+Device+and+Mailbox+State+Using+PJSIP
For chan_sip, look at https://wiki.asterisk.org/wiki/display/AST/Distributed+Device+State+with+XMPP+PubSub
For the record, I have done the xmpp setup and it works well, but there was a pretty steep learning curve involved in getting everything working. I haven't had a chance to look at upgrading to Asterisk 13 and pjsip to set it up, but the configuration looks to be much easier.
I use it because I have Site A which hosts a customer service call queue where most of the agents exist on the Site A server. However, I have two agents who are at Site B and we don't want to send them a call from the Site A queue if they are already on a call from the Site B server. Seems to work and no complaints from the group that uses it. |
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