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[kevin.larsen at pionee...]

I think this may be a possible bug, but wanted to see if anyone else has run into something like this before. I am running Asterisk 11.6.0 currently. For the most part it works and works well. What happened yesterday though has me scratching my head a bit. I have a queue defined that has autopause set to on and timeout set to 20. The call was sent to the first available agent who rejected the call at 14 seconds. Then it was sent to the next agent who was only rang for 6 seconds before the queue app pulled the call back, autopaused agent 2 and then dialed agent 3. It seems like the 20 second timer did not get reset after the call rejection and subsequent re-assignment of the call. Instead it only gave the second agent the remaining 6 seconds before taking the call back.

Has anyone run into this previously? I have attached a cleaned up version of the logs below.

[Sep 21 11:31:48] VERBOSE[31614][C-0000424d] pbx.c: [Sep 21 11:31:48] -- Executing [redacted@redacted:5] Queue("SIP/redacted-0000705c", "cs,Crx,,,1800") in new stack
[Sep 21 11:31:48] VERBOSE[31614][C-0000424d] netsock2.c: [Sep 21 11:31:48] == Using SIP RTP CoS mark 5
[Sep 21 11:31:48] VERBOSE[31614][C-0000424d] app_queue.c: [Sep 21 11:31:48] -- Called SIP/agent1
[Sep 21 11:31:48] VERBOSE[31614][C-0000424d] app_queue.c: [Sep 21 11:31:48] -- SIP/agent1-0000705d is ringing
[Sep 21 11:32:02] VERBOSE[29145][C-0000424d] chan_sip.c: [Sep 21 11:32:02] -- Got SIP response 603 "Decline" back from redacted:5060
[Sep 21 11:32:02] VERBOSE[31614][C-0000424d] app_queue.c: [Sep 21 11:32:02] -- SIP/agent1-0000705d is busy
[Sep 21 11:32:02] VERBOSE[31614][C-0000424d] app_queue.c: [Sep 21 11:32:02] -- Nobody picked up in 14000 ms
[Sep 21 11:32:02] VERBOSE[31614][C-0000424d] netsock2.c: [Sep 21 11:32:02] == Using SIP RTP CoS mark 5
[Sep 21 11:32:02] VERBOSE[31614][C-0000424d] app_queue.c: [Sep 21 11:32:02] -- Called SIP/agent2
[Sep 21 11:32:02] VERBOSE[31614][C-0000424d] app_queue.c: [Sep 21 11:32:02] -- SIP/agent2-0000705f is ringing
[Sep 21 11:32:08] VERBOSE[31614][C-0000424d] app_queue.c: [Sep 21 11:32:08] -- Nobody picked up in 20000 ms
[Sep 21 11:32:08] VERBOSE[31614][C-0000424d] app_queue.c: [Sep 21 11:32:08] -- Auto-Pausing Queue Member SIP/agent2 in all queues since they failed to answer on queue cs.
[Sep 21 11:32:13] VERBOSE[31614][C-0000424d] netsock2.c: [Sep 21 11:32:13] == Using SIP RTP CoS mark 5
[Sep 21 11:32:13] VERBOSE[31614][C-0000424d] app_queue.c: [Sep 21 11:32:13] -- Called SIP/agent3
[Sep 21 11:32:13] VERBOSE[31614][C-0000424d] app_queue.c: [Sep 21 11:32:13] -- SIP/agent3-00007060 is ringing
[Sep 21 11:32:18] VERBOSE[31614][C-0000424d] pbx.c: [Sep 21 11:32:18] == Spawn extension (cs, redacted, 5) exited non-zero on 'SIP/003567101-0000705c'

Kevin Larsen - Systems Analyst - Pioneer Balloon - Ph: 316-688-8208