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[asterisk-users] Newbie Queue: greetings when first joiningq

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Guest

Posted: Wed Mar 19, 2008 1:54 am Post subject: [asterisk-users] Newbie Queue: greetings when first joiningq

Quote:

I would think you'll need to do a Playback() of this message before

the

Quote:

caller enters the queue, as I'm not aware of such an option provided

Quote:

app_queue.

Exten=>100,1,Answer()
Exten=>100,n,Playback(greetings-earthling)
Exten=>100,n,Queue(xyzqueue)
Exten=>100,n,Hangup

mark.h at cage151.com
Guest

Posted: Wed Mar 19, 2008 2:13 am Post subject: [asterisk-users] Newbie Queue: greetings when first joiningq

Lee,

I'm pretty sure you can using macros and what not. Unfortunately, I'm not
that experienced to comment on it, but I'm positive that can be done with
one of those if, else things.

Mark.

-----Original Message-----
From: asterisk-users-bounces at lists.digium.com
[mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of Lee, John
(Sydney)
Sent: March 19, 2008 2:54 AM
To: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: Re: [asterisk-users] Newbie Queue: greetings when first
joiningqueue

Quote:

I would think you'll need to do a Playback() of this message before

the

Quote:

caller enters the queue, as I'm not aware of such an option provided

Quote:

app_queue.

Exten=>100,1,Answer()
Exten=>100,n,Playback(greetings-earthling)
Exten=>100,n,Queue(xyzqueue)
Exten=>100,n,Hangup

Thanks Mark for your suggestion.
The issue with this is the first caller will always have to listen to
this greeting regardless.
Is there anyway to check if there is anyone in the queue before this
greeting is played?
In other words, if the queue is empty, then just "Queue".
If queue is not empty, then "Playback + Queue".

Is this possible?

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Guest

Posted: Wed Mar 19, 2008 2:52 am Post subject: [asterisk-users] Newbie Queue: greetings when first joiningq

Check the number of calls waiting in the queue, then play the message if
more than 0

example code (written in the TBird IDE)

Exten => 100,1,Answer()
Exten => 100,n,Set(NumWaiting=${QUEUE_WAITING_COUNT(${QUEUENAME})})
Exten => 100,n,GotoIf($[${NumWaiting} = 0]?JoinQueue)
Exten => 100,n,PlayBack(MyMessage)
Exten => 100,n(JoinQueue),Queue(MyQueueName)
Exten => 100,n,Hangup()

So, if there are no members in the queue, jump directly to the queue
application, otherwise play the message first.

HTH

Julian

Lee, John (Sydney) wrote:

Quote:

I would think you'll need to do a Playback() of this message before

the

Quote:

caller enters the queue, as I'm not aware of such an option provided

Quote:

app_queue.

Exten=>100,1,Answer()
Exten=>100,n,Playback(greetings-earthling)
Exten=>100,n,Queue(xyzqueue)
Exten=>100,n,Hangup

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