ccarvalhar at globalno...
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 Posted: Wed Mar 19, 2008 12:19 pm Post subject: [asterisk-users] RES: php web chat + asterisk -> callce |
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Hello,
Thanks for all the tips.
But I'm totally lost at asterisk's world lol
For example, which property do I have to set to make a call center operator
busy?
How can I get the next client in the queue?
Can I have just one queue for web chat and phone calls? Can it be
integrated?
And about email and msn...is it possible to make a sort of Babel queue?
Through many communications ways, such as email, msn, chat, and phone, can
all they be at the same queue?
Thanks,
Carlos
| Quote: | Hello,
How can I make a live chat (mainly text, but with voice/video chat if
possible) interacting with asterisk?
Can asterisk control simultaneously the queue between people calling
by phone and people by web chat?
At my work, there is a call center using asterisk to control the queue
of the clients (by phone) already. This part is ok.
But now I need to make a chat room at the website and someone of the
call center will need to answer that client.
So my doubt is how to implement a solution that identifies an operator
who is free and put him to talk by chat and then make him busy to phone
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calls.
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After the web chat is finished, the operator turns automatically free
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again.
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I'm planning to use php to set an asterisk variable telling the agent
is free or busy.
Can you tell me the asterisk apis involved with busy agents?
Eg.: how do I set one agent as busy? I can set it by php, don't I?
Is there any software like this one, Centriphone Millennium, for free?
<http://www.vocalcom.com/asterisk.html>
http://www.vocalcom.com/asterisk.html
Is there any free solution?
Where can I find information about how to settle asterisk variables
(to get and to set) with php programming?
I need to make a php page that settles a property of asterisk in runtime.
Is it possible? How do I do it?
Thanks in advance,
Carlos
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