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isrlgb at gmail.com
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 Posted: Wed May 11, 2016 4:24 am Post subject: [asterisk-users] How is Queue avg holdtime and avg talktime |
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Hi all
How is avg hold time and avg talktime calculated and over long a period of time?
Thanks,
Israel |
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ish at pack-net.co.uk
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| Posted: Wed May 11, 2016 5:00 am Post subject: [asterisk-users] How is Queue avg holdtime and avg talktime |
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On 11 May 2016 at 10:24, Israel Gottlieb <isrlgb@gmail.com (isrlgb@gmail.com)> wrote:
| Quote: |
Hi all
How is avg hold time and avg talktime calculated and over long a period of time?
Thanks,
Israel
|
Hi Israel
If you are referring to the output of the queue show <queue-name> command then this is the response I received when asking this question previously:
| Quote: | "Welcome to business logic embedded into app_queue. The issue with the
queue show command rendering stats, is what timeframe are the stats
aggregated over? IIRC, the calculations are using a moving
average[1].
|
| Quote: | | [1] http://en.wikipedia.org/wiki/Moving_average"If you want to find an average over a fixed period of time, your best bet is analysing the queue log. We had to do this ourselves when implementing a Dashboard with figures for the day.We found the figures outputted by the queue show <queue-name> command to be misleading.RegardsIsh |
--
| Quote: | Ishfaq Malik
Department: VOIP Support
Company: Packnet Limited
t: +44 (0)161 660 2350
f: +44 (0)161 660 9825
e: ish@pack-net.co.uk (ish@pack-net.co.uk)
w: http://www.pack-net.co.uk
Registered Address: PACKNET LIMITED, Duplex 2, Ducie House
37 Ducie Street
Manchester, M1 2JW
COMPANY REG NO. 04920552
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ish at pack-net.co.uk
Guest
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| Posted: Wed May 11, 2016 5:02 am Post subject: [asterisk-users] How is Queue avg holdtime and avg talktime |
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On 11 May 2016 at 10:59, Ishfaq Malik <ish@pack-net.co.uk (ish@pack-net.co.uk)> wrote:
| Quote: |
On 11 May 2016 at 10:24, Israel Gottlieb <isrlgb@gmail.com (isrlgb@gmail.com)> wrote:
| Quote: |
Hi all
How is avg hold time and avg talktime calculated and over long a period of time?
Thanks,
Israel
|
Hi Israel
If you are referring to the output of the queue show <queue-name> command then this is the response I received when asking this question previously:
| Quote: | "Welcome to business logic embedded into app_queue. The issue with the
queue show command rendering stats, is what timeframe are the stats
aggregated over? IIRC, the calculations are using a moving
average[1].
|
| Quote: | | [1] http://en.wikipedia.org/wiki/Moving_average"If you want to find an average over a fixed period of time, your best bet is analysing the queue log. We had to do this ourselves when implementing a Dashboard with figures for the day.We found the figures outputted by the queue show <queue-name> command to be misleading.RegardsIsh |
|
You can find my previous query and responses here:
http://comments.gmane.org/gmane.comp.telephony.pbx.asterisk.user/282395
--
| Quote: | Ishfaq Malik
Department: VOIP Support
Company: Packnet Limited
t: +44 (0)161 660 2350
f: +44 (0)161 660 9825
e: ish@pack-net.co.uk (ish@pack-net.co.uk)
w: http://www.pack-net.co.uk
Registered Address: PACKNET LIMITED, Duplex 2, Ducie House
37 Ducie Street
Manchester, M1 2JW
COMPANY REG NO. 04920552
|
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isrlgb at gmail.com
Guest
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| Posted: Wed May 11, 2016 5:20 am Post subject: [asterisk-users] How is Queue avg holdtime and avg talktime |
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ThanksFor reports i dont those numbers but i use it for a wallboard and would like to know what timeperiod is taken into account when mesuring the moving average?
On Wed, May 11, 2016 at 1:02 PM, Ishfaq Malik <ish@pack-net.co.uk (ish@pack-net.co.uk)> wrote:
| Quote: |
On 11 May 2016 at 10:59, Ishfaq Malik <ish@pack-net.co.uk (ish@pack-net.co.uk)> wrote:
| Quote: |
On 11 May 2016 at 10:24, Israel Gottlieb <isrlgb@gmail.com (isrlgb@gmail.com)> wrote:
| Quote: |
Hi all
How is avg hold time and avg talktime calculated and over long a period of time?
Thanks,
Israel
|
Hi Israel
If you are referring to the output of the queue show <queue-name> command then this is the response I received when asking this question previously:
| Quote: | "Welcome to business logic embedded into app_queue. The issue with the
queue show command rendering stats, is what timeframe are the stats
aggregated over? IIRC, the calculations are using a moving
average[1].
|
| Quote: | | [1] http://en.wikipedia.org/wiki/Moving_average"If you want to find an average over a fixed period of time, your best bet is analysing the queue log. We had to do this ourselves when implementing a Dashboard with figures for the day.We found the figures outputted by the queue show <queue-name> command to be misleading.RegardsIsh |
|
You can find my previous query and responses here:
http://comments.gmane.org/gmane.comp.telephony.pbx.asterisk.user/282395
--
| Quote: | Ishfaq Malik
Department: VOIP Support
Company: Packnet Limited
t: [url=tel:%2B44%20%280%29161%20660%202350]+44 (0)161 660 2350[/url]
f: [url=tel:%2B44%20%280%29161%20660%209825]+44 (0)161 660 9825[/url]
e: ish@pack-net.co.uk (ish@pack-net.co.uk)
w: http://www.pack-net.co.uk
Registered Address: PACKNET LIMITED, Duplex 2, Ducie House
37 Ducie Street
Manchester, M1 2JW
COMPANY REG NO. 04920552
|
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