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svanherwaarden at prec... Guest
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Posted: Wed Nov 11, 2020 7:29 am Post subject: [Freeswitch-users] Setting up a call center on FreeSWITCH |
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Hi all,
Does anyone here have experience setting up call centers on FreeSWITCH? Is there any open source software that makes this easy?
Our organization (https://precisionag.org) is likely to have some needs in this area soon, though I'm still identifying the exact requirements. We are looking to have inbound traffic on our system processed by a call center, while also running an automated outbound system on the same number. I think I have a decent sense of how the dialplan would look, but I have no experience with things like queueing and don't know what kind of software is available for managing a call center like this.
If you do consulting on this, or if you know someone good, it would be great if you can get in touch.
Kind regards,
Sam |
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david.villasmil.work a... Guest
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svanherwaarden at prec... Guest
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Posted: Thu Nov 12, 2020 6:54 am Post subject: [Freeswitch-users] Setting up a call center on FreeSWITCH |
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Thanks! I had noticed mod_callcenter, glad to hear that it's good. It's purely a FreeSWITCH application, right? I.e., it doesn't provide any kind of user interfaces for interacting with the software - you just configure its routing rules in the dialplan and let it take care of incoming calls?
Best,
Sam
On Wed, Nov 11, 2020 at 4:27 PM David Villasmil <david.villasmil.work@gmail.com (david.villasmil.work@gmail.com)> wrote:
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david.villasmil.work a... Guest
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