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[svanherwaarden at prec...]

Hi all,


Does anyone here have experience setting up call centers on FreeSWITCH? Is there any open source software that makes this easy?


Our organization (https://precisionag.org) is likely to have some needs in this area soon, though I'm still identifying the exact requirements. We are looking to have inbound traffic on our system processed by a call center, while also running an automated outbound system on the same number. I think I have a decent sense of how the dialplan would look, but I have no experience with things like queueing and don't know what kind of software is available for managing a call center like this.



If you do consulting on this, or if you know someone good, it would be great if you can get in touch.


Kind regards,
Sam

[david.villasmil.work a...]

Take a look at mod_callcenter. It’s pretty good, and the documentation is good as well.

On Wed, 11 Nov 2020 at 12:07, Sam van Herwaarden <svanherwaarden@precisionag.org (svanherwaarden@precisionag.org)> wrote:

[svanherwaarden at prec...]

Thanks! I had noticed mod_callcenter, glad to hear that it's good. It's purely a FreeSWITCH application, right? I.e., it doesn't provide any kind of user interfaces for interacting with the software - you just configure its routing rules in the dialplan and let it take care of incoming calls?


Best,
Sam



On Wed, Nov 11, 2020 at 4:27 PM David Villasmil <david.villasmil.work@gmail.com (david.villasmil.work@gmail.com)> wrote:

[david.villasmil.work a...]

That’s right. It’s very flexible.

On Thu, 12 Nov 2020 at 11:38, Sam van Herwaarden <svanherwaarden@precisionag.org (svanherwaarden@precisionag.org)> wrote: