VoIP Mailing List Archives

[hawkins at hawkinsegro...]

Hi everyone!

Suddenly all outbound calls (ALL of our providers) are returning  NORMAL_TEMPORARY_FAILURE on our FS server. I've been working on this for roughly four hours so I wanted to reach out.

It does seem that at least with one provider the calls are getting to their servers since they show as "Failed" in their management portal.

We've changed nothing, suddenly origination just stopped working.

sofia/gateway/Provider/12145551212%20&park()

Any input is appreciated, I know it's something simple, just need to be guided in the right direction.

Thanks!
Don

[david.villasmil.work a...]

What does the log say?

On Sun, 13 Dec 2020 at 22:39, Don Hawkins <hawkins@hawkinsegroup.com (hawkins@hawkinsegroup.com)> wrote:

[david.villasmil.work a...]

console loglevel debug
sofia global siptrace on <- if you want to the traces



On Sun, 13 Dec 2020 at 23:11, David Villasmil <david.villasmil.work@gmail.com (david.villasmil.work@gmail.com)> wrote:

[hawkins at hawkinsegro...]

Here's the SIP trace. The only thing that catches my eye is the 503 Service Unavailable...


freeswitch@heg_sip> /exit
root@heg_sip:~# screen
   c=IN IP4 198.58.99.250
2020-12-14 00:04:16.141587 [DEBUG] switch_core_state_machine.c:621 (sofia/external/12145551212) State CONSUME_MEDIA going to sleep
   t=0 0
   m=audio 22602 RTP/AVP 0 8 102 101
   a=rtpmap:0 PCMU/8000
   a=rtpmap:8 PCMA/8000
   a=rtpmap:102 SPEEX/8000
   a=rtpmap:101 telephone-event/8000
   a=fmtp:101 0-16
   a=ptime:20
   ------------------------------------------------------------------------
2020-12-14 00:04:16.141587 [DEBUG] sofia.c:6933 Channel sofia/external/12145551212 entering state [calling][0]
recv 355 bytes from udp/[216.53.4.1]:5060 at 00:04:16.447428:
   ------------------------------------------------------------------------
   SIP/2.0 100 Trying
   Via: SIP/2.0/UDP 198.58.99.250:5080;branch=z9hG4bK9DQSS9r0QS78c;received=198.58.99.250;rport=5080
   From: "" <sip:0000000000@198.58.99.250 ([email]sip%3A0000000000@198.58.99.250[/email])>;tag=52X35SSgpQtrB
   To: <sip:12145551212@216.53.4.1:5060>
   Call-ID: bf3b677f-b842-1239-b3a8-da7d13be054f
   Contact: <sip:216.53.4.1:5060>
   CSeq: 29398336 INVITE
   Server: sbc_5
   Content-Length: 0

   ------------------------------------------------------------------------
recv 419 bytes from udp/[216.53.4.1]:5060 at 00:04:16.501784:
   ------------------------------------------------------------------------
   SIP/2.0 503 Service Unavailable
   Via: SIP/2.0/UDP 198.58.99.250:5080;branch=z9hG4bK9DQSS9r0QS78c;received=198.58.99.250;rport=5080
   From: "" <sip:0000000000@198.58.99.250 ([email]sip%3A0000000000@198.58.99.250[/email])>;tag=52X35SSgpQtrB
   To: <sip:12145551212@216.53.4.1:5060>;tag=sbcsipuas_1_C20736_20201213190416427_ucs02sb04
   Call-ID: bf3b677f-b842-1239-b3a8-da7d13be054f
   Contact: <sip:216.53.4.1:5060>
   CSeq: 29398336 INVITE
   Server: sbc_5
   Content-Length: 0

   ------------------------------------------------------------------------
send 371 bytes to udp/[216.53.4.1]:5060 at 00:04:16.501891:
   ------------------------------------------------------------------------
   ACK sip:12145551212@216.53.4.1:5060 SIP/2.0
   Via: SIP/2.0/UDP 198.58.99.250:5080;rport;branch=z9hG4bK9DQSS9r0QS78c
   Max-Forwards: 70
   From: "" <sip:0000000000@198.58.99.250 ([email]sip%3A0000000000@198.58.99.250[/email])>;tag=52X35SSgpQtrB
   To: <sip:12145551212@216.53.4.1:5060>;tag=sbcsipuas_1_C20736_20201213190416427_ucs02sb04
   Call-ID: bf3b677f-b842-1239-b3a8-da7d13be054f
   CSeq: 29398336 ACK
   Content-Length: 0

   ------------------------------------------------------------------------
2020-12-14 00:04:16.241578 [DEBUG] sofia.c:6933 Channel sofia/external/12145551212 entering state [terminated][503]
2020-12-14 00:04:16.241578 [NOTICE] sofia.c:7961 Hangup sofia/external/12145551212 [CS_CONSUME_MEDIA] [NORMAL_TEMPORARY_FAILURE]
2020-12-14 00:04:16.241578 [DEBUG] switch_core_state_machine.c:543 (sofia/external/12145551212) Running State Change CS_HANGUP
2020-12-14 00:04:16.241578 [DEBUG] switch_core_state_machine.c:809 (sofia/external/12145551212) Callstate Change DOWN -> HANGUP
2020-12-14 00:04:16.241578 [DEBUG] switch_core_state_machine.c:811 (sofia/external/12145551212) State HANGUP
2020-12-14 00:04:16.241578 [DEBUG] mod_sofia.c:437 Channel sofia/external/12145551212 hanging up, cause: NORMAL_TEMPORARY_FAILURE
2020-12-14 00:04:16.241578 [DEBUG] switch_core_state_machine.c:60 sofia/external/12145551212 Standard HANGUP, cause: NORMAL_TEMPORARY_FAILURE
2020-12-14 00:04:16.241578 [DEBUG] switch_core_state_machine.c:811 (sofia/external/12145551212) State HANGUP going to sleep
2020-12-14 00:04:16.241578 [DEBUG] switch_core_state_machine.c:578 (sofia/external/12145551212) State Change CS_HANGUP -> CS_REPORTING
2020-12-14 00:04:16.241578 [DEBUG] switch_core_state_machine.c:543 (sofia/external/12145551212) Running State Change CS_REPORTING
2020-12-14 00:04:16.241578 [DEBUG] switch_core_state_machine.c:897 (sofia/external/12145551212) State REPORTING
2020-12-14 00:04:16.241578 [DEBUG] switch_ivr_originate.c:3750 Originate Resulted in Error Cause: 41 [NORMAL_TEMPORARY_FAILURE]


On Sun, Dec 13, 2020 at 5:13 PM David Villasmil <david.villasmil.work@gmail.com (david.villasmil.work@gmail.com)> wrote:

[freeswitch-users at li...]

------ Start of attached email. Subject: Re: [Freeswitch-users] NORMAL_TEMPORARY_FAILURE Suddenly ------
Your FS received 503 from 216.53.4.1, what is 216.53.4.1?
Best regards,
/Kaiduan
On Sunday, December 13, 2020, 07:10:14 p.m. EST, Don Hawkins <hawkins@hawkinsegroup.com> wrote:

Here's the SIP trace. The only thing that catches my eye is the 503 Service Unavailable...


freeswitch@heg_sip> /exit
root@heg_sip:~# screen
   c=IN IP4 198.58.99.250
2020-12-14 00:04:16.141587 [DEBUG] switch_core_state_machine.c:621 (sofia/external/12145551212) State CONSUME_MEDIA going to sleep
   t=0 0
   m=audio 22602 RTP/AVP 0 8 102 101
   a=rtpmap:0 PCMU/8000
   a=rtpmap:8 PCMA/8000
   a=rtpmap:102 SPEEX/8000
   a=rtpmap:101 telephone-event/8000
   a=fmtp:101 0-16
   a=ptime:20
   ------------------------------------------------------------------------
2020-12-14 00:04:16.141587 [DEBUG] sofia.c:6933 Channel sofia/external/12145551212 entering state [calling][0]
recv 355 bytes from udp/[216.53.4.1]:5060 at 00:04:16.447428:
   ------------------------------------------------------------------------
   SIP/2.0 100 Trying
   Via: SIP/2.0/UDP 198.58.99.250:5080;branch=z9hG4bK9DQSS9r0QS78c;received=198.58.99.250;rport=5080
   From: "" <sip:0000000000@198.58.99.250>;tag=52X35SSgpQtrB
   To: <sip:12145551212@216.53.4.1:5060>
   Call-ID: bf3b677f-b842-1239-b3a8-da7d13be054f
   Contact: <sip:216.53.4.1:5060>
   CSeq: 29398336 INVITE
   Server: sbc_5
   Content-Length: 0

   ------------------------------------------------------------------------
recv 419 bytes from udp/[216.53.4.1]:5060 at 00:04:16.501784:
   ------------------------------------------------------------------------
   SIP/2.0 503 Service Unavailable
   Via: SIP/2.0/UDP 198.58.99.250:5080;branch=z9hG4bK9DQSS9r0QS78c;received=198.58.99.250;rport=5080
   From: "" <sip:0000000000@198.58.99.250>;tag=52X35SSgpQtrB
   To: <sip:12145551212@216.53.4.1:5060>;tag=sbcsipuas_1_C20736_20201213190416427_ucs02sb04
   Call-ID: bf3b677f-b842-1239-b3a8-da7d13be054f
   Contact: <sip:216.53.4.1:5060>
   CSeq: 29398336 INVITE
   Server: sbc_5
   Content-Length: 0

   ------------------------------------------------------------------------
send 371 bytes to udp/[216.53.4.1]:5060 at 00:04:16.501891:
   ------------------------------------------------------------------------
   ACK sip:12145551212@216.53.4.1:5060 SIP/2.0
   Via: SIP/2.0/UDP 198.58.99.250:5080;rport;branch=z9hG4bK9DQSS9r0QS78c
   Max-Forwards: 70
   From: "" <sip:0000000000@198.58.99.250>;tag=52X35SSgpQtrB
   To: <sip:12145551212@216.53.4.1:5060>;tag=sbcsipuas_1_C20736_20201213190416427_ucs02sb04
   Call-ID: bf3b677f-b842-1239-b3a8-da7d13be054f
   CSeq: 29398336 ACK
   Content-Length: 0

   ------------------------------------------------------------------------
2020-12-14 00:04:16.241578 [DEBUG] sofia.c:6933 Channel sofia/external/12145551212 entering state [terminated][503]
2020-12-14 00:04:16.241578 [NOTICE] sofia.c:7961 Hangup sofia/external/12145551212 [CS_CONSUME_MEDIA] [NORMAL_TEMPORARY_FAILURE]
2020-12-14 00:04:16.241578 [DEBUG] switch_core_state_machine.c:543 (sofia/external/12145551212) Running State Change CS_HANGUP
2020-12-14 00:04:16.241578 [DEBUG] switch_core_state_machine.c:809 (sofia/external/12145551212) Callstate Change DOWN -> HANGUP
2020-12-14 00:04:16.241578 [DEBUG] switch_core_state_machine.c:811 (sofia/external/12145551212) State HANGUP
2020-12-14 00:04:16.241578 [DEBUG] mod_sofia.c:437 Channel sofia/external/12145551212 hanging up, cause: NORMAL_TEMPORARY_FAILURE
2020-12-14 00:04:16.241578 [DEBUG] switch_core_state_machine.c:60 sofia/external/12145551212 Standard HANGUP, cause: NORMAL_TEMPORARY_FAILURE
2020-12-14 00:04:16.241578 [DEBUG] switch_core_state_machine.c:811 (sofia/external/12145551212) State HANGUP going to sleep
2020-12-14 00:04:16.241578 [DEBUG] switch_core_state_machine.c:578 (sofia/external/12145551212) State Change CS_HANGUP -> CS_REPORTING
2020-12-14 00:04:16.241578 [DEBUG] switch_core_state_machine.c:543 (sofia/external/12145551212) Running State Change CS_REPORTING
2020-12-14 00:04:16.241578 [DEBUG] switch_core_state_machine.c:897 (sofia/external/12145551212) State REPORTING
2020-12-14 00:04:16.241578 [DEBUG] switch_ivr_originate.c:3750 Originate Resulted in Error Cause: 41 [NORMAL_TEMPORARY_FAILURE]

On Sun, Dec 13, 2020 at 5:13 PM David Villasmil <david.villasmil.work@gmail.com> wrote:


console loglevel debugsofia global siptrace on <- if you want to the traces
On Sun, 13 Dec 2020 at 23:11, David Villasmil <david.villasmil.work@gmail.com> wrote:

What does the log say?
On Sun, 13 Dec 2020 at 22:39, Don Hawkins <hawkins@hawkinsegroup.com> wrote:

Hi everyone!

Suddenly all outbound calls (ALL of our providers) are returning NORMAL_TEMPORARY_FAILURE on our FS server. I've been working on this for roughly four hours so I wanted to reach out.

It does seem that at least with one provider the calls are getting to their servers since they show as "Failed" in their management portal.

We've changed nothing, suddenly origination just stopped working.

sofia/gateway/Provider/12145551212%20&park()

Any input is appreciated, I know it's something simple, just need to be guided in the right direction.

Thanks!
Don_________________________________________________________________________

The FreeSWITCH project is sponsored by SignalWire https://signalwire.com
Enhance your FreeSWITCH install with disruptive priced SMS and PSTN services.
Build your next product on our scalable cloud platform.

Join our online community to chat in real time https://signalwire.community

Professional FreeSWITCH Services
sales@freeswitch.com
https://freeswitch.com

Official FreeSWITCH Sites
https://freeswitch.com/oss
https://freeswitch.org/confluence
https://cluecon.com

FreeSWITCH-users mailing list
FreeSWITCH-users@lists.freeswitch.org
http://lists.freeswitch.org/mailman/listinfo/freeswitch-users
UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users
https://freeswitch.com
--
Regards,
David Villasmilemail: david.villasmil.work@gmail.comphone: +34669448337
--
Regards,
David Villasmilemail: david.villasmil.work@gmail.comphone: +34669448337_________________________________________________________________________

The FreeSWITCH project is sponsored by SignalWire https://signalwire.com
Enhance your FreeSWITCH install with disruptive priced SMS and PSTN services.
Build your next product on our scalable cloud platform.

Join our online community to chat in real time https://signalwire.community

Professional FreeSWITCH Services
sales@freeswitch.com
https://freeswitch.com

Official FreeSWITCH Sites
https://freeswitch.com/oss
https://freeswitch.org/confluence
https://cluecon.com

FreeSWITCH-users mailing list
FreeSWITCH-users@lists.freeswitch.org
http://lists.freeswitch.org/mailman/listinfo/freeswitch-users
UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users
https://freeswitch.com


--


Sincerely,
Don Hawkins
CEO
Hawkins Enterprise Group LLC
https://hawkinsegroup.com
Zello PTT: push2don
P: 469-214-5044
_________________________________________________________________________

The FreeSWITCH project is sponsored by SignalWire https://signalwire.com
Enhance your FreeSWITCH install with disruptive priced SMS and PSTN services.
Build your next product on our scalable cloud platform.

Join our online community to chat in real time https://signalwire.community

Professional FreeSWITCH Services
sales@freeswitch.com
https://freeswitch.com

Official FreeSWITCH Sites
https://freeswitch.com/oss
https://freeswitch.org/confluence
https://cluecon.com

FreeSWITCH-users mailing list
FreeSWITCH-users@lists.freeswitch.org
http://lists.freeswitch.org/mailman/listinfo/freeswitch-users
UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users
https://freeswitch.com

------ End of attached email ------
_________________________________________________________________________

The FreeSWITCH project is sponsored by SignalWire https://signalwire.com
Enhance your FreeSWITCH install with disruptive priced SMS and PSTN services.
Build your next product on our scalable cloud platform.

Join our online community to chat in real time https://signalwire.community

Professional FreeSWITCH Services
sales@freeswitch.com
https://freeswitch.com

Official FreeSWITCH Sites
https://freeswitch.com/oss
https://freeswitch.org/confluence
https://cluecon.com

FreeSWITCH-users mailing list
FreeSWITCH-users@lists.freeswitch.org
http://lists.freeswitch.org/mailman/listinfo/freeswitch-users
UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users
https://freeswitch.com

[hawkins at hawkinsegro...]

Kaiduan,

That's the termination provider's IP address.

[freeswitch-users at li...]

------ Start of attached email. Subject: Re: [Freeswitch-users] NORMAL_TEMPORARY_FAILURE Suddenly ------
I think you need to ask them why they returned 503.
On Monday, December 14, 2020, 10:04:38 a.m. EST, Don Hawkins <hawkins@hawkinsegroup.com> wrote:

Kaiduan,

That's the termination provider's IP address.



------ End of attached email ------
_________________________________________________________________________

The FreeSWITCH project is sponsored by SignalWire https://signalwire.com
Enhance your FreeSWITCH install with disruptive priced SMS and PSTN services.
Build your next product on our scalable cloud platform.

Join our online community to chat in real time https://signalwire.community

Professional FreeSWITCH Services
sales@freeswitch.com
https://freeswitch.com

Official FreeSWITCH Sites
https://freeswitch.com/oss
https://freeswitch.org/confluence
https://cluecon.com

FreeSWITCH-users mailing list
FreeSWITCH-users@lists.freeswitch.org
http://lists.freeswitch.org/mailman/listinfo/freeswitch-users
UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users
https://freeswitch.com

[hawkins at hawkinsegro...]

I think you're right!  This morning I added in new termination providers/gateways and they are working fine, so it seems to be an issue with our main provider.

Thanks!

On Mon, Dec 14, 2020 at 9:08 AM kaiduan xie <kaiduanx@yahoo.ca (kaiduanx@yahoo.ca)> wrote:

[david.villasmil.work a...]

You should ask them why they’re replying with 503

On Mon, 14 Dec 2020 at 15:16, Don Hawkins <hawkins@hawkinsegroup.com (hawkins@hawkinsegroup.com)> wrote:

[lconroy at insensate.c...]

Hi there,
This may be a stupid comment; if so please ignore, but ...

Whilst it shouldn't matter, you are telling your outgoing provider that the call is from 0000000000.
Do they reject calls with duff caller ID?

best regards,
Lawrence


On 14 Dec 2020, at 00:09, Don Hawkins <hawkins@hawkinsegroup.com> wrote: