VoIP Mailing List Archives
Mailing list archives for the VoIP community |
|
| View previous topic :: View next topic |
| Author |
Message |
andersen at mwdental.com
Guest
|
 Posted: Fri Apr 04, 2008 9:25 am Post subject: [asterisk-users] Advice on best operator phone (with attenda |
 |
|
Faraz R. Khan wrote:
| Quote: | One of our clients is using a Grandstream GXP2000 with an attendant
console. We have used the same phone with past clients successfully
however this particular operator processes around 200 calls a hours and
the GXP2000 for sure does not like the quick line shuffling and call
volume. We get the following problems randomly:
|
<snip>
Our call volume is no where near 200 call per hour, however we do handle
all of our calls via a switchboard. We started with a Polycom 601 with
2 sidecars (we have 30 stations) and had problems with Paging and the
sidecar lights to being accurrate. It appears the 601 didn't have the
horsepower to accept the presense updates (Buddy Watch) when we paged
AND accept a call at the same time. It would reboot the phone.
We updated to a 650 and haven't had a problem yet. Moral of the story
is, if you choose Polycom, definitely go with the 650 over the 601.
HTH
Bill |
|
| Back to top |
|
 |
faraz.khan at emergen.biz
Guest
|
| Posted: Sat Apr 05, 2008 11:41 pm Post subject: [asterisk-users] Advice on best operator phone (with attenda |
|
|
Guys thanks a lot. I should be going with a Polycom 650 for all such
jobs.
If grandstream receives such bad reviews- how are they selling anything?
Phones hanging or voice cut-outs are simply unacceptable!!
On Sun, 2008-04-06 at 14:12 +1000, Rob Hillis wrote:
| Quote: | I'd find that very strange considering that the 57i itself has
facility for at least 20 BLF buttons and each attendant console has
facility for another 60!
Matt Watson wrote:
| Quote: | We are using 57i + 560M combination as well... though we are not using the 57i ct... but the idea of giving them a cordless is a good idea.
The only downside to the Aastra 57i + 560M is that it can only subscribe to 50 extensions for BLF... i haven;t run into this cap yet myself, but I have heard others talk about it... I think it was a cap introduced in one of the newer versions of firmware... not sure though, and not sure why.
I'm running the latest 2.2 firmware on it... the addition of one-touch transfers in the last firmware was very nice so operator can transfer very fast, instead of having to do xfer->BLF key->xfer (for attended transfer), now they can just hit the BLF key for a blind transfer.
--
Matt
________________________________________
From: asterisk-users-bounces at lists.digium.com [asterisk-users-bounces at lists.digium.com] On Behalf Of Sigma Networks [sigma at easymail123.com]
Sent: Saturday, April 05, 2008 12:52 PM
To: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: Re: [asterisk-users] Advice on best operator phone (with attendant console)
We have been marketing ipPBX systems based on asterisk for 3+ years.
For the last year we've been placing Aastra 57iCT with 560M sidecars.
Our attendants like the idea of a cordless handset so the attendant can
go to the copy room, etc. The LCD based sidecar means you can keep it
up to date without marking up paper strips. We deploy Thirdlane PBX
Manager which allows us to setup the BLF (busy lamp field) via a web
interface.
Aastra 57iCT:
http://neobits.com/aastra_-_a1758-0131-10-05_-_57i_ct_p11471.html
Aastra 560m: http://neobits.com/aastra_-_a1760-0000-10-55_-_560m_p11472.html
Thirdlane PBX Manager: http://www.thirdlane.com/products/pbxmanager
Feel free to contact me off list if I can be of any assistance.
Regards,
Jim
ph: 408-701-9929
Faraz R. Khan wrote:
| Quote: | One of our clients is using a Grandstream GXP2000 with an attendant
console. We have used the same phone with past clients successfully
however this particular operator processes around 200 calls a hours and
the GXP2000 for sure does not like the quick line shuffling and call
volume. We get the following problems randomly:
1. menu stops working
2. transfer key stops working
3. Line 1 LED gets stuck
4. Voice 'gaps' (blackouts) for 4-5 seconds
5. The phone also completely locks up regularly
6. ping response goes from 8ms to 3000ms (after which the phone locks
up)
Wondering which operator phone would work best. I have the following
choices:
1. Linksys SPA 932/962 with attendant console
2. Polycom 601/650 with attendant console
I cant confirm online whether the BLF functionality will work with
Asterisk 1.2.26. Is somebody using either of these phones in a high
volume environment successfully?
Thank you.
|
_______________________________________________
-- Bandwidth and Colocation Provided by http://www.api-digital.com --
asterisk-users mailing list
To UNSUBSCRIBE or update options visit:
http://lists.digium.com/mailman/listinfo/asterisk-users
_______________________________________________
-- Bandwidth and Colocation Provided by http://www.api-digital.com --
asterisk-users mailing list
To UNSUBSCRIBE or update options visit:
http://lists.digium.com/mailman/listinfo/asterisk-users
|
_______________________________________________
-- Bandwidth and Colocation Provided by http://www.api-digital.com --
asterisk-users mailing list
To UNSUBSCRIBE or update options visit:
http://lists.digium.com/mailman/listinfo/asterisk-users
|
--
Faraz R Khan
Chief Architect
Emergen Consulting Pvt Ltd
+92.21.111.111.320 x200
www.emergen.biz |
|
| Back to top |
|
|
|
|
|
You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum
|
Powered by phpBB © 2001, 2005 phpBB Group
|
Search
