VoIP Mailing List Archives

[vinicius at canall.com.br]

Hello everyone.

I got a little problem in here: I want to set up a queue so that if anything of these happens:

a) No agents logged in
b) All agents busy

Then the user gets diverted somewhere. I used this (for testing purposes only, of course):

exten => 7080,1,Answer()
exten => 7080,n,Queue(teste)
exten => 7080,n,Goto(${QUEUESTATUS})
exten => 7080,n(ERROR),NoOp(${QUEUESTATUS})
exten => 7080,n,Hangup()
exten => 7080,n(LEAVEEMPTY),Goto(ERROR)
exten => 7080,n(TIMEOUT),Goto(ERROR)
exten => 7080,n(JOINUNAVAIL),Goto(ERROR)
exten => 7080,n(LEAVEUNAVAIL),Goto(ERROR)
exten => 7080,n(JOINEMPTY),Goto(ERROR)
exten => 7080,n(TIMEOUT),Goto(ERROR)

exten => *210,1,AddQueueMember(teste,SIP/${CALLERID(num)})
exten => *210,n,UserEvent(RefreshQueue)
exten => *210,n,Playback(agent-loginok)

exten => *220,1,RemoveQueueMember(teste,SIP/${CALLERID(num)})
exten => *220,n,UserEvent(RefreshQueue)
exten => *220,n,Playback(agent-loggedoff)

In queues.conf:

[teste]
strategy=roundrobin
music=default
timeout=10
retry=0
maxlen=1
ringinuse=no
leavewhenempty=strict
joinempty=strict


Then I have those scenarios:

a) There is no agents logged in, a call tries to enter the queue, the ${QUEUESTATUS} variable is set to LEAVEEMPTY and the call is disconnected. Everything fine in here.

b) There is only one agent logged in, he's in a call (InUse), the call enters the queue and stays there. I would like the call NOT to enter the queue and the ${QUEUESTATUS} variable to be set to something different.

Am I missing something or it's just not possible? I'm using SIP phones for the agents and Asterisk 1.4.15.


Att
Vin?cius Fontes
Desenvolvimento
Canall Tecnologia em Comunica??es Ltda.

[vinicius at canall.com.br]

Oops, seems like I didn't realized something: the queue size can't be zero. I solved the problem by setting maxlen=1 and defining a timeout on the Queue() app. That way when all the agents are busy, the call gets diverted after [TIMEOUT] seconds, which is ok to me.
Att
Vin?cius Fontes
Desenvolvimento
Canall Tecnologia em Comunica??es Ltda.

----- "Vin?cius Fontes" <vinicius at canall.com.br> escreveu: