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[asterisk-users] Asterisk - CRM Integration

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fernando.berretta at g...
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Posted: Tue Apr 29, 2008 4:16 pm Post subject: [asterisk-users] Asterisk - CRM Integration

Is Sugar CRM the best Free CRM to be integrated with Asterisk ? Is Asterisk VoiceRD Integration the best integration patch to be used with Sugar CRM ? Is any other ? Regards, Fernando

fernando.berretta at g...
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Posted: Tue Apr 29, 2008 4:17 pm Post subject: [asterisk-users] Asterisk - CRM Integration

Is Sugar CRM the best Free CRM to be integrated with Asterisk ? Is Asterisk VoiceRD Integration the best integration patch to be used with Sugar CRM ? Is any other ? Regards, Fernando

michiel at vanbaak.info
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Posted: Tue Apr 29, 2008 5:26 pm Post subject: [asterisk-users] Asterisk - CRM Integration

On 18:16, Tue 29 Apr 08, Fernando Berretta wrote:

Quote:

Is Sugar CRM the best Free CRM to be integrated with Asterisk ?
Is Asterisk VoiceRD Integration the best integration patch to be used
with Sugar CRM ? Is any other ?

Have a look at Covide: http://sourceforge.net/projects/covide
</shameless_plug>
--

Michiel van Baak
michiel at vanbaak.eu
http://michiel.vanbaak.eu
GnuPG key: http://pgp.mit.edu:11371/pks/lookup?op=get&search=0x71C946BD

"Why is it drug addicts and computer aficionados are both called users?"

bobg at techie.com
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Posted: Wed Apr 30, 2008 11:01 am Post subject: [asterisk-users] Asterisk - CRM Integration

I just finished an integartion with SalesForce.com's connector and it worked pretty good. ----- Original Message ----- From: "Fernando Berretta" To: "Asterisk Users Mailing List - Non-Commercial Discussion" Subject: [asterisk-users] Asterisk - CRM Integration Date: Tue, 29 Apr 2008 18:16:40 -0300 Is Sugar CRM the best Free CRM to be integrated with Asterisk ? Is Asterisk VoiceRD Integration the best integration patch to be used with Sugar CRM ? Is any other ? Regards, Fernando _______________________________________________ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users -- Want an e-mail address like mine? Get a free e-mail account today at www.mail.com! -------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.digium.com/pipermail/asterisk-users/attachments/20080430/a5a199d5/attachment.htm

Dean at cognation.net
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Posted: Wed Apr 30, 2008 12:00 pm Post subject: [asterisk-users] Asterisk - CRM Integration

Only commercial. Cheers, Dean ________________________________ From: asterisk-users-bounces at lists.digium.com [mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of Fernando Berretta Sent: Wednesday, 30 April 2008 12:38 PM To: Asterisk Users Mailing List - Non-Commercial Discussion Subject: Re: [asterisk-users] Asterisk - CRM Integration Has SalesForce a free CRM release or only commercial one ? Bob G wrote: I just finished an integartion with SalesForce.com's connector and it worked pretty good. ----- Original Message ----- From: "Fernando Berretta" To: "Asterisk Users Mailing List - Non-Commercial Discussion" Subject: [asterisk-users] Asterisk - CRM Integration Date: Tue, 29 Apr 2008 18:16:40 -0300 Is Sugar CRM the best Free CRM to be integrated with Asterisk ? Is Asterisk VoiceRD Integration the best integration patch to be used with Sugar CRM ? Is any other ? Regards, Fernando _______________________________________________ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users -- Want an e-mail address like mine? Get a free e-mail account today at www.mail.com <http://www.mail.com/Product.aspx> ! ________________________________ _______________________________________________ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users -------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.digium.com/pipermail/asterisk-users/attachments/20080430/35a9c2a6/attachment.htm

pylinuxian at gmail.com
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Posted: Wed Apr 30, 2008 1:07 pm Post subject: [asterisk-users] Asterisk - CRM Integration

Quote:

Do you plan to use it in a call center or casual business office ?
Call Center

I still think your best bet is vicidial.
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andersen at mwdental.com
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Posted: Thu May 01, 2008 11:04 am Post subject: [asterisk-users] Asterisk - CRM Integration

Michiel van Baak wrote:

Quote:

Have a look at Covide: http://sourceforge.net/projects/covide
</shameless_plug>

Wow, what a disaster of an open source project. Install docs
are impossible to use. Many, many inaccuracies. I Never could
get it working. If you want acceptance, better make it easy to
install.

I don't care how well it works once installed, if I have to spend
hours just figuring out HOW to get it installed, I won't waste
my time. Covide might be a good project, but I KNOW Suger-CRM is
because I set it up in about 15 minutes and SAW that it was...

Bill

tilghman at mail.jeffa...
Guest

Posted: Thu May 01, 2008 11:57 am Post subject: [asterisk-users] Asterisk - CRM Integration

On Thursday 01 May 2008 11:04:03 Bill Andersen wrote:

Quote:

Michiel van Baak wrote:

Quote:

Have a look at Covide: http://sourceforge.net/projects/covide
</shameless_plug>

Wow, what a disaster of an open source project. Install docs
are impossible to use. Many, many inaccuracies. I Never could
get it working. If you want acceptance, better make it easy to
install.

I think you just missed the point of open source. Projects are almost
always "I made this to satisfy a need for myself, and it's open for others
to examine and contribute." If you see a need for an easy installation
process, then by all means, you should contribute that.

Quote:

I don't care how well it works once installed, if I have to spend
hours just figuring out HOW to get it installed, I won't waste
my time. Covide might be a good project, but I KNOW Suger-CRM is
because I set it up in about 15 minutes and SAW that it was...

Ease of setup does not always translate to best-of-breed.

--
Tilghman

andersen at mwdental.com
Guest

Posted: Thu May 01, 2008 1:04 pm Post subject: [asterisk-users] Asterisk - CRM Integration

Quote:

i think you just need someone set it up for you ... think of it as
an air conditionning system, you can use it but can never install
it on your own unless you're from the field.

I installed Linux on my own. I installed Asterisk on my own.
I installed Apache on my own. I installed MySQL on my own.
I installed qmail on my own. Shall I go on?

All from source... (OK, Linux was from CD)

No. The problem is the docs are all wrong on Covide's project.
The web site says one thing, the readme another. Neither are correct.

COULD I figure out what's not updated? Yes. But my point was
that if they want people to try their project, they need to make
it easy to try. Or people will go elsewhere.

Nuf said. Sorry. Very OT.

Bill

andersen at mwdental.com
Guest

Posted: Thu May 01, 2008 1:16 pm Post subject: [asterisk-users] Asterisk - CRM Integration

Tilghman Lesher

Quote:

I think you just missed the point of open source. Projects are almost
always "I made this to satisfy a need for myself, and it's open for
others
to examine and contribute." If you see a need for an easy installation
process, then by all means, you should contribute that.

Oh, I understand the open source "point". It's just that open source
has evolved. Now days, there are more than one open source solutions
to your "needs". If an open source project wants to become popular
enough to lure open source developers to the table, the initial
impression had better be good. Poorly documented install procedures
by those that ARE already involved will do nothing to convince others
to get involved with the current developers poor practices...

Quote:

Ease of setup does not always translate to best-of-breed.

No argument here!

pylinuxian at gmail.com
Guest

Posted: Thu May 01, 2008 2:23 pm Post subject: [asterisk-users] Asterisk - CRM Integration

Quote:

No. The problem is the docs are all wrong on Covide's project.
The web site says one thing, the readme another. Neither are correct.

well you may be correct but we must admit one thing, it takes a lot of
dedication to start & continue a real project ... and only for that every
developper must get all of our respect.
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nt_jnewman at yahoo.com
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Posted: Thu May 01, 2008 5:50 pm Post subject: [asterisk-users] Asterisk - CRM Integration

Me too. I have a Java client which works with Asterisk and Salesforce... Justin ------------------------------ From: Olivier <oza-4h07 at myamail.com> Subject: Re: [asterisk-users] Asterisk - CRM Integration To me, "CRM-Asterisk integration" has several meanings. It could refer to : - basic click2call feature from CRM contact or project panel, - journaling Asterisk incoming and outgoing calls inside CRM projects data, - programming and executing Conference calls defined inside CRM projects data - screen popup - etc... Which feature are you specifically looking for ? Do you plan to use it in a call center or casual business office ? Regards ____________________________________________________________________________________ Be a better friend, newshound, and know-it-all with Yahoo! Mobile. Try it now. http://mobile.yahoo.com/;_ylt=Ahu06i62sR8HDtDypao8Wcj9tAcJ -------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.digium.com/pipermail/asterisk-users/attachments/20080501/8ae12aad/attachment.htm

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