VoIP Mailing List Archives

[Tim at nsoptimum.co.uk]

Swapping out our old Mitel 3300 for Asterisk I need to come up with a
solution to advertise to the extension what hunt group the call was for,
plus distinguishing those calls from calls that are sent straight to the
extension.

On the Mitel I had the handset extension programmed on the primary line
key, and then, as in my example, Sales calls to another key, Technical
to another, and accounts to another.

If the call was sales, technical, or accounts, I could ignore it unless
no one picked up, and if it was direct to me I knew I had to get it.

But with Asterisk, I can get the external caller to go through the
auto-attendant and then get the call to direct to multiple sip phones
but I don't know then if the call is really for me, or if it was just
for a department.

I'm still using my Mitel handsets, so maybe its just a limitation of
those and I need a different type of handset?

Can I put something into the caller ID that says this call is from
xxx-xxx-xxx and is for technical?

Confused

Tim

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