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asterisk at abraxas.si
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 Posted: Tue May 06, 2008 5:10 am Post subject: [asterisk-users] Predictive dialer - which one would you rec |
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Hi guys,
I would like to ask you, if any of you has any experiences with the predictive dialers available for Asterisk? Are open source predictive dialers such as VICIDIAL Dialer any good?
Which one would you recommend for a ca. 45 seat call center where most of the agents work on both inbound/outbound and are already using their own CTI software (so the predictive dialer software will be an appendix to the existing system and should be integrated with 3rd party software reasonably easy).
Thanks,
Alex |
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astmattf at gmail.com
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| Posted: Tue May 06, 2008 6:37 am Post subject: [asterisk-users] Predictive dialer - which one would you rec |
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On 5/6/08, Asterisk <asterisk at abraxas.si> wrote:
| Quote: | Hi guys,
I would like to ask you, if any of you has any experiences with the predictive dialers available for Asterisk? Are open source predictive dialers such as VICIDIAL Dialer any good?
Which one would you recommend for a ca. 45 seat call center where most of the agents work on both inbound/outbound and are already using their own CTI software (so the predictive dialer software will be an appendix to the existing system and should be integrated with 3rd party software reasonably easy).
Thanks,
Alex
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I think that VICIDIAL is pretty good(full disclosure, I wrote it). It
is currently in use at over 700 companies in over 70 countries around
the world and is available in 9 languages. 45 seats blended are no
problem for VICIDIAL, we even have some installtions running that are
over 300 seats.
As for integration with 3rd party software, we have integrated with
many different kinds of web-based and client/server applications for
our clients. Could you explain a little more exactly what functions
that you would want the call center software to perform, and what
functions you want your existing application to perform?
Thanks,
MATT--- |
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