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wildew at gmail.com
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 Posted: Wed May 07, 2008 5:34 pm Post subject: [asterisk-users] URGENT |
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Similar system and situation here
I finally taught mine to log off and on without logging in phantom
extensions or external numbers (THAT was almost a disaster) But prior
to that "Do Not Disturb" helped except for not allowing internal,
non-queue calls to be answered without going to VM.
I'm still getting some grief about the Poycom's lack of programmable
"feature" buttons (like log in / out) but it's working.
Dale
On Wed, May 7, 2008 at 4:49 PM, Tarek Sawah <t.sawah at gmail.com> wrote:
| Quote: |
Hello,
I have given up hope of finding a solution for my problem and I think this
is my last resort.
At my company I have a Trixbox box and I used freePBX to configure the pbx.
They have a queue with 15 static members.. they are not online all the
time.. still when ever a call comes in the queue rings ALL members without
skipping unavailable ones "offline ones" which creats so much load on the
system.
I can't teach the agents to REMEMBER logging off the queue and logging in ..
so Static agents is what I have to do.. now it is a pain in the butt to
manually login and logout agents and I can't get the agents.conf thing work
properly or work at ALL..
Is there anyway that the queue senses the offline users and logthem off or
at least skip them without the need for a manual operation?
Tarek Sawah
Technical Advisor
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