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gincantalupo at fgasof...
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 Posted: Wed May 28, 2008 11:11 am Post subject: [asterisk-users] transferring a not yet answered call |
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Hi,
how can I transfer a not yet answered call?
Suppose you have a secretary and you want her to call someone for you
(seems to be very common if you have a secretary  ).
She calls person A then in some way she has to connect the called person
A with another person B (the person who order to call, for example you).
How can it be done?
Thank you!
Giorgio. |
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stotaro at totarotechn...
Guest
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| Posted: Wed May 28, 2008 11:16 am Post subject: [asterisk-users] transferring a not yet answered call |
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On Wed, May 28, 2008 at 12:11 PM, gincantalupo
<gincantalupo at fgasoftware.com> wrote:
| Quote: | Hi,
how can I transfer a not yet answered call?
Suppose you have a secretary and you want her to call someone for you
(seems to be very common if you have a secretary ).
She calls person A then in some way she has to connect the called person
A with another person B (the person who order to call, for example you).
How can it be done?
Thank you!
Giorgio.
|
The title of your post contradicts the body. If you want to
accomplish the body, the receptionist just need to transfer the call
after the called party answers.
As for the posting title, I have never tried to transfer a call that
was in a ringing state on Asterisk. It works on many other systems
though. Have you tried it?
Thanks,
Steve Totaro |
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ex.vitorino at gmail.com
Guest
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| Posted: Wed May 28, 2008 3:18 pm Post subject: [asterisk-users] transferring a not yet answered call |
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...we do this all the time -- transfering a ringing channel.
Take a look at AMI Redirect.
Never tried it on outbound calls, but it should work.
--
exvito |
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eric at fnords.org
Guest
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| Posted: Wed May 28, 2008 10:57 pm Post subject: [asterisk-users] transferring a not yet answered call |
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Look up "blind transfer" "supervised transfer" and "attended transfer"
on voip-info.org, the Asterisk book.
gincantalupo wrote:
| Quote: | Hi,
how can I transfer a not yet answered call?
Suppose you have a secretary and you want her to call someone for you
(seems to be very common if you have a secretary ).
She calls person A then in some way she has to connect the called person
A with another person B (the person who order to call, for example you).
How can it be done?
|
--
Consulting for Asterisk, Polycom, Sangoma, Digium, Cisco, LAN, WAN, QoS,
T-1, PRI, Frame Relay, Linux, and network design. Based near
Birmingham, AL. Now accepting clients worldwide. |
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gincantalupo at fgasof...
Guest
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| Posted: Thu May 29, 2008 5:00 am Post subject: [asterisk-users] transferring a not yet answered call |
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Hi Ex Vito,
I took a look at some wiki pages about the command you suggest but the
redirection seems to be possible with bridged calls only (for example
two calls to a conference room).
I tried to do it with the .call file but it is like a blind call while
the secretary needs to hear the available tone of the called phone
before redirecting the ringing channel to the boss phone so I abandoned
this method.
Moreover...how can your secretary transfer a ringing channel to you? I
made some tests with my SIP hard-phone but it is not possible to use *7,
# or the transfer button on the phone when calling. How can you
secretary (if you are so lucky to have one!) to transfer with her phone?
Giorgio
Ex Vito wrote:
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ex.vitorino at gmail.com
Guest
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| Posted: Thu May 29, 2008 8:09 pm Post subject: [asterisk-users] transferring a not yet answered call |
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On Thu, May 29, 2008 at 11:00 AM, gincantalupo
<gincantalupo at fgasoftware.com> wrote:
| Quote: | Hi Ex Vito,
I took a look at some wiki pages about the command you suggest but the
redirection seems to be possible with bridged calls only (for example
two calls to a conference room).
|
We do it with ringing channels... Essentially we have an app that
connects to AMI and monitors activity:
- Tracks channels (which, by config, are associated to extensions)
- It knows who is calling who
- Who is talking to who
- etc
It then is integrated with a destkop applet that allows the user
some actions over the calls, IDs your callers from within your
outlook contacts, etc.
When your phone rings the applet pops up and one can clicks
on a button, for example, to xfer the incoming call to another
extension -- this is done via AMI redirect.
| Quote: |
Moreover...how can your secretary transfer a ringing channel to you? I
made some tests with my SIP hard-phone but it is not possible to use *7,
# or the transfer button on the phone when calling. How can you
secretary (if you are so lucky to have one!) to transfer with her phone?
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(see above -- we don't do it via phone actions, it's all via AMI)
--
exvito |
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