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[asterisk-users] Queue is sending calls to Agents even when they are in use


 
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thowinter at googlemai...
Guest
PostPosted: Tue Jun 03, 2008 1:54 pm    Post subject: [asterisk-users] Queue is sending calls to Agents even when Reply with quote
Hi,

I have an simple queue and agents defines with memeber => SIP/123.

If for example Agent "SIP/123" has an call, the queue didnt care and tries to
send additional calls to this agents. So Iam loosing time.

SIP/123 (In use) has taken no calls yet

How to stop this, especially when the device is not able to send an BUSY back.

Use LOCAL channels and parse 'show queues' or is there an better way?

best regards
Thomas
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atis at iq-labs.net
Guest
PostPosted: Tue Jun 03, 2008 2:05 pm    Post subject: [asterisk-users] Queue is sending calls to Agents even when Reply with quote
On Tue, Jun 3, 2008 at 9:54 PM, Thomas Winter <thowinter at googlemail.com> wrote:
Quote:
Hi,

I have an simple queue and agents defines with memeber => SIP/123.

If for example Agent "SIP/123" has an call, the queue didnt care and tries to
send additional calls to this agents. So Iam loosing time.

SIP/123 (In use) has taken no calls yet

How to stop this, especially when the device is not able to send an BUSY back.

Use LOCAL channels and parse 'show queues' or is there an better way?

best regards
Thomas


ringinuse=no in queues.conf for specificied queue.

Regards,
Atis
--
Atis Lezdins,
VoIP Project Manager / Developer,
atis at iq-labs.net
Skype: atis.lezdins
Cell Phone: +371 28806004
Cell Phone: +1 800 7300689
Work phone: +1 800 7502835
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stotaro at totarotechn...
Guest
PostPosted: Tue Jun 03, 2008 2:11 pm    Post subject: [asterisk-users] Queue is sending calls to Agents even when Reply with quote
On Tue, Jun 3, 2008 at 3:05 PM, Atis Lezdins <atis at iq-labs.net> wrote:
Quote:
On Tue, Jun 3, 2008 at 9:54 PM, Thomas Winter <thowinter at googlemail.com> wrote:
Quote:
Hi,

I have an simple queue and agents defines with memeber => SIP/123.

If for example Agent "SIP/123" has an call, the queue didnt care and tries to
send additional calls to this agents. So Iam loosing time.

SIP/123 (In use) has taken no calls yet

How to stop this, especially when the device is not able to send an BUSY back.

Use LOCAL channels and parse 'show queues' or is there an better way?

best regards
Thomas


ringinuse=no in queues.conf for specificied queue.

Regards,
Atis


--
Atis Lezdins,
VoIP Project Manager / Developer,
atis at iq-labs.net
Skype: atis.lezdins
Cell Phone: +371 28806004
Cell Phone: +1 800 7300689
Work phone: +1 800 7502835

Or if you like to do it the hard way (if the phone supports it), turn
off call waiting.

Thanks
Steve Totaro
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thowinter at googlemai...
Guest
PostPosted: Tue Jun 03, 2008 2:46 pm    Post subject: [asterisk-users] Queue is sending calls to Agents even when Reply with quote
On Tuesday 03 June 2008 21:05, Atis Lezdins wrote:

Quote:

ringinuse=no in queues.conf for specificied queue.

thanks,
app_queue.c:849 queue_set_param: Unknown keyword in queue 'testqueue':
ringinuse at line 26 of queues.conf

I have 1.2, so didnt work fro me
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thowinter at googlemai...
Guest
PostPosted: Tue Jun 03, 2008 2:49 pm    Post subject: [asterisk-users] Queue is sending calls to Agents even when Reply with quote
On Tuesday 03 June 2008 21:11, Steve Totaro wrote:

Quote:
Or if you like to do it the hard way (if the phone supports it), turn
off call waiting.

thanks,
but I have clients without this option.

I did also found out that GROUP() is not working when dialing Agents through
LOCAL channels.

I will try to parse "show queues" and found out status of agents.

Or somebody can suggest an better solution..

best regards
Thomas
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stotaro at totarotechn...
Guest
PostPosted: Tue Jun 03, 2008 2:49 pm    Post subject: [asterisk-users] Queue is sending calls to Agents even when Reply with quote
On Tue, Jun 3, 2008 at 3:46 PM, Thomas Winter <thowinter at googlemail.com> wrote:
Quote:
On Tuesday 03 June 2008 21:05, Atis Lezdins wrote:

Quote:

ringinuse=no in queues.conf for specificied queue.

thanks,
app_queue.c:849 queue_set_param: Unknown keyword in queue 'testqueue':
ringinuse at line 26 of queues.conf

I have 1.2, so didnt work fro me


Then turn off call waiting, that is what I do on 1.2 installs.

Thanks,
Steve Totaro
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stotaro at totarotechn...
Guest
PostPosted: Tue Jun 03, 2008 2:51 pm    Post subject: [asterisk-users] Queue is sending calls to Agents even when Reply with quote
On Tue, Jun 3, 2008 at 3:49 PM, Thomas Winter <thowinter at googlemail.com> wrote:
Quote:
On Tuesday 03 June 2008 21:11, Steve Totaro wrote:

Quote:
Or if you like to do it the hard way (if the phone supports it), turn
off call waiting.

thanks,
but I have clients without this option.

I did also found out that GROUP() is not working when dialing Agents through
LOCAL channels.

I will try to parse "show queues" and found out status of agents.

Or somebody can suggest an better solution..

best regards
Thomas


What are the "clients"?

Thanks,
Steve Totaro
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thowinter at googlemai...
Guest
PostPosted: Tue Jun 03, 2008 3:56 pm    Post subject: [asterisk-users] Queue is sending calls to Agents even when Reply with quote
On Tuesday 03 June 2008 21:51, Steve Totaro wrote:
Quote:
On Tue, Jun 3, 2008 at 3:49 PM, Thomas Winter <thowinter at googlemail.com>
wrote:
Quote:
Quote:
On Tuesday 03 June 2008 21:11, Steve Totaro wrote:
Quote:
Or if you like to do it the hard way (if the phone supports it), turn
off call waiting.

thanks,
but I have clients without this option.

I did also found out that GROUP() is not working when dialing Agents
through LOCAL channels.

I will try to parse "show queues" and found out status of agents.

Or somebody can suggest an better solution..

best regards
Thomas

What are the "clients"?

for example SNOM, call waiting can be only switched off global, but not for an
specific line
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atis at iq-labs.net
Guest
PostPosted: Tue Jun 03, 2008 4:22 pm    Post subject: [asterisk-users] Queue is sending calls to Agents even when Reply with quote
On Tue, Jun 3, 2008 at 10:49 PM, Thomas Winter <thowinter at googlemail.com> wrote:
Quote:
On Tuesday 03 June 2008 21:11, Steve Totaro wrote:

Quote:
Or if you like to do it the hard way (if the phone supports it), turn
off call waiting.

thanks,
but I have clients without this option.

I did also found out that GROUP() is not working when dialing Agents through
LOCAL channels.

I will try to parse "show queues" and found out status of agents.

Or somebody can suggest an better solution..

chan_agent with AgentCallbackLogin was working but not completely
stable for my dialplan which was quite heavy when I was on 1.2,
however you may try that out. Or just upgrade to 1.4 (or even 1.6 and
try state_interface)

Regards,
Atis

--
Atis Lezdins,
VoIP Project Manager / Developer,
atis at iq-labs.net
Skype: atis.lezdins
Cell Phone: +371 28806004
Cell Phone: +1 800 7300689
Work phone: +1 800 7502835
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philipp.kempgen at amo...
Guest
PostPosted: Tue Jun 03, 2008 4:26 pm    Post subject: [asterisk-users] Queue is sending calls to Agents even when Reply with quote
Thomas Winter schrieb:
Quote:
On Tuesday 03 June 2008 21:51, Steve Totaro wrote:
Quote:
On Tue, Jun 3, 2008 at 3:49 PM, Thomas Winter <thowinter at googlemail.com>
wrote:
Quote:
Quote:
On Tuesday 03 June 2008 21:11, Steve Totaro wrote:
Quote:
Or if you like to do it the hard way (if the phone supports it), turn
off call waiting.

thanks,
but I have clients without this option.

I did also found out that GROUP() is not working when dialing Agents
through LOCAL channels.

I will try to parse "show queues" and found out status of agents.

Or somebody can suggest an better solution..

best regards
Thomas

What are the "clients"?

for example SNOM, call waiting can be only switched off global, but not for an
specific line

Then why not switch it off globally?

Gr??e,
Philipp Kempgen
--
http://www.das-asterisk-buch.de - http://www.the-asterisk-book.com
Amooma GmbH - Bachstr. 126 - 56566 Neuwied -> http://www.amooma.de
Gesch?ftsf?hrer: Stefan Wintermeyer, Handelsregister: Neuwied B14998
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thowinter at googlemai...
Guest
PostPosted: Tue Jun 03, 2008 5:04 pm    Post subject: [asterisk-users] Queue is sending calls to Agents even when Reply with quote
On Tuesday 03 June 2008 23:26, Philipp Kempgen wrote:
Quote:
Thomas Winter schrieb:
Quote:
for example SNOM, call waiting can be only switched off global, but not
for an specific line

Then why not switch it off globally?

You mean for the time the agent is on call send an http request to the snom
and switch it off and after call switch on...
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philipp.kempgen at amo...
Guest
PostPosted: Tue Jun 03, 2008 8:17 pm    Post subject: [asterisk-users] Queue is sending calls to Agents even when Reply with quote
Thomas Winter schrieb:
Quote:
On Tuesday 03 June 2008 23:26, Philipp Kempgen wrote:
Quote:
Thomas Winter schrieb:
Quote:
for example SNOM, call waiting can be only switched off global, but not
for an specific line

Then why not switch it off globally?

You mean for the time the agent is on call send an http request to the snom
and switch it off and after call switch on...

I'd switch it off permanently but what you suggest might work.

Gr??e,
Philipp Kempgen
--
http://www.das-asterisk-buch.de - http://www.the-asterisk-book.com
Amooma GmbH - Bachstr. 126 - 56566 Neuwied -> http://www.amooma.de
Gesch?ftsf?hrer: Stefan Wintermeyer, Handelsregister: Neuwied B14998
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thowinter at googlemai...
Guest
PostPosted: Wed Jun 04, 2008 4:31 am    Post subject: [asterisk-users] Queue is sending calls to Agents even when Reply with quote
On Tuesday 03 June 2008 23:22, Atis Lezdins wrote:

Quote:
chan_agent with AgentCallbackLogin was working but not completely
stable for my dialplan which was quite heavy when I was on 1.2,
however you may try that out. Or just upgrade to 1.4 (or even 1.6 and
try state_interface)

Iam using API Action QueueAdd through an WebGUI and quite happy with this.
I hope I can jump from 1.2 to 1.6 without touching 1.4Smile
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