VoIP Mailing List Archives

[astmattf at gmail.com]

Hello,

We have done all sorts of customized recording archiving solutions
like this with both Asterisk and VICIDIAL. Some of them housing
millions of recordings that are stored on archive servers and are
available through web-form for download instantly.

We have also worked with programs like OrecX that are extremely
flexible and offer a user interface for file access and management as
well as live monitoring.

All of the high-volume recording solutions we have installed use
separate archive servers to store the recordings.

MATT---

On 6/18/08, Mark Hamilton <mark.h at cage151.com> wrote:

[outbackdingo at gmail.com]

Uhmm three letters CIA... ! nuff said

On Wed, 2008-06-18 at 09:25 -0400, Mark Hamilton wrote:

[stotaro at totarotechn...]

I think you mean NSA.

On Wed, Jun 18, 2008 at 10:48 AM, OutBackDingo <outbackdingo at gmail.com> wrote:

[outbackdingo at gmail.com]

well on the pother hand we could just say "George Bush"

On Wed, 2008-06-18 at 10:53 -0400, Steve Totaro wrote:

[stotaro at totarotechn...]

Not for long. He doesn't even know about half the stuff that goes on
anyways. It is called "Plausible Deniability"

I have partied with some of the guys that handle N SA's E ch elon
(although they never admitted anything other than working for NSA.

When I brought up Chin a, I was almost attacked for whatever reason.
This was after drinking ALL day on a 4rth of July.

Thanks,
Steve T

On Wed, Jun 18, 2008 at 11:29 AM, OutBackDingo <outbackdingo at gmail.com> wrote:

[kevin.smith at mercury...]

Hi Mark,

I mentioned this before in a previous post. I created a system using
php/mssql (which is the database we use at the office, but clearly could
be done with mysql) that records all of the calls in our queues.

Works like this:
Call comes in and before the queue command, I call MixMonitor to set up
the recording (use the bridge option too so you don't waste space by
recording the hold music if you have any), and save it using the unique
ID, using the gsm format to a general folder. From there, I wrote a php
script using deadagi to move it to a directory of the extension that
answered the queue call (which you can get via the CDR variables and any
others that you manually set) and also updates the database (also
renames the file to a better convention). The web script the users
access can then either playback their recordings, which generates a call
script to dial their extension and listen to the call via the phone, or
they can download it. If they download it, it uses sox to convert it to
a wav file before sending you to the link to download it. Also for the
managers, they can listen to any calls by some filters on the query to
the DB.

Nice thing, is under the gsm format, we save our recordings for a year
(which another script manages those files). While our office is a small
call center (about 500 calls a day) currently we have about 63,000
recordings on our server and it is only taking up about 38 gigs of space
(on the same server as Asterisk). Most of our calls are about 15-20
minutes long.

I know my solution is sort of clunky/buggy (at least in terms of adding
on/making changes. It was sort of a prototype that was just pushed into
production before I could finalize it) and probably wouldn't be ideal
for a large call center, but I wrote it in about a week, maybe two. But
clearly if you cannot find a solution that works for your office from
something that has already been made, you can build your own pretty easily.

I may someday sit down and actually go back and re-write it to put out
on the net anyone to use...but we shall see.

Kevin

Mark Hamilton wrote:

[mark.h at cage151.com]

Kevin,

That sounds real neat. But yes, I agree it just might not be a good idea to
use it on a queues box that has about 100 simultaneous calls atleast at any
given minute.

-----Original Message-----
From: asterisk-users-bounces at lists.digium.com
[mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of Kevin Smith
Sent: June 18, 2008 12:29 PM
To: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: Re: [asterisk-users] Who has the best call recording solution!

Hi Mark,

I mentioned this before in a previous post. I created a system using
php/mssql (which is the database we use at the office, but clearly could
be done with mysql) that records all of the calls in our queues.

Works like this:
Call comes in and before the queue command, I call MixMonitor to set up
the recording (use the bridge option too so you don't waste space by
recording the hold music if you have any), and save it using the unique
ID, using the gsm format to a general folder. From there, I wrote a php
script using deadagi to move it to a directory of the extension that
answered the queue call (which you can get via the CDR variables and any
others that you manually set) and also updates the database (also
renames the file to a better convention). The web script the users
access can then either playback their recordings, which generates a call
script to dial their extension and listen to the call via the phone, or
they can download it. If they download it, it uses sox to convert it to
a wav file before sending you to the link to download it. Also for the
managers, they can listen to any calls by some filters on the query to
the DB.

Nice thing, is under the gsm format, we save our recordings for a year
(which another script manages those files). While our office is a small
call center (about 500 calls a day) currently we have about 63,000
recordings on our server and it is only taking up about 38 gigs of space
(on the same server as Asterisk). Most of our calls are about 15-20
minutes long.

I know my solution is sort of clunky/buggy (at least in terms of adding
on/making changes. It was sort of a prototype that was just pushed into
production before I could finalize it) and probably wouldn't be ideal
for a large call center, but I wrote it in about a week, maybe two. But
clearly if you cannot find a solution that works for your office from
something that has already been made, you can build your own pretty easily.

I may someday sit down and actually go back and re-write it to put out
on the net anyone to use...but we shall see.

Kevin

Mark Hamilton wrote: