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George.Pajari at netvo...
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 Posted: Wed Jun 18, 2008 3:34 pm Post subject: [asterisk-users] Interesting Directory Behaviour (not) |
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It appears that if a caller enters the Asterisk Directory and enters more than three letters, Asterisk does not provide the full response it normally generates if only three letters are pressed. This is causing one of my clients concern and I'm wondering if this is a problem others have addressed?
Here are the details:
If caller enters only three digits/letters:
"Jane Smith, Extension 123, If this is the person you are looking for..."
If the caller types in more than three letters, the person's name is not spoken, and the caller hears:
"Extension 123, If this is the person you are looking for..."
Callers, not hearing the person's name, have no idea if extension 123 is the correct extension and so are reluctant to confirm without hearing the person's name.
What's with this? |
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tilghman at mail.jeffa...
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| Posted: Wed Jun 18, 2008 5:27 pm Post subject: [asterisk-users] Interesting Directory Behaviour (not) |
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On Wednesday 18 June 2008 15:34:15 George Pajari wrote:
| Quote: | It appears that if a caller enters the Asterisk Directory and enters more
than three letters, Asterisk does not provide the full response it normally
generates if only three letters are pressed. This is causing one of my
clients concern and I'm wondering if this is a problem others have
addressed?
Here are the details:
If caller enters only three digits/letters:
"Jane Smith, Extension 123, If this is the person you are looking for..."
If the caller types in more than three letters, the person's name is not
spoken, and the caller hears: "Extension 123, If this is the person you are
looking for..."
Callers, not hearing the person's name, have no idea if extension 123 is
the correct extension and so are reluctant to confirm without hearing the
person's name.
What's with this?
| Quote: | From the customer:
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"Annoying that people aren't following the directions and only entering 3
digits, but we've had some high level meetings here with a string of
clients coming through in an unusually compressed frequency. And I've had
5 complaints over 2 days that callers couldn't find Jane Smith."
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The issue is that the 4th digit is actually interrupting the playback of the
name, which is why they're not hearing it. Simple training issue.
--
Tilghman |
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jra at baylink.com
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| Posted: Thu Jun 19, 2008 1:38 pm Post subject: [asterisk-users] Interesting Directory Behaviour (not) |
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On Wed, Jun 18, 2008 at 05:27:04PM -0500, Tilghman Lesher wrote:
| Quote: | | Quote: | Here are the details:
If caller enters only three digits/letters:
"Jane Smith, Extension 123, If this is the person you are looking for..."
If the caller types in more than three letters, the person's name is not
spoken, and the caller hears: "Extension 123, If this is the person you are
looking for..."
Callers, not hearing the person's name, have no idea if extension 123 is
the correct extension and so are reluctant to confirm without hearing the
person's name.
What's with this?
| Quote: | From the customer:
|
"Annoying that people aren't following the directions and only entering 3
digits, but we've had some high level meetings here with a string of
clients coming through in an unusually compressed frequency. And I've had
5 complaints over 2 days that callers couldn't find Jane Smith."
|
The issue is that the 4th digit is actually interrupting the playback of the
name, which is why they're not hearing it. Simple training issue.
|
Or alternatively, you could play the name with DTMF-cut-through
disabled, assuming that's not down inside C code...
Cheers,
-- jra
--
Jay R. Ashworth Baylink jra at baylink.com
Designer The Things I Think RFC 2100
Ashworth & Associates http://baylink.pitas.com '87 e24
St Petersburg FL USA http://photo.imageinc.us +1 727 647 1274
Those who cast the vote decide nothing.
Those who count the vote decide everything.
-- (Joseph Stalin) |
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tilghman at mail.jeffa...
Guest
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| Posted: Thu Jun 19, 2008 3:49 pm Post subject: [asterisk-users] Interesting Directory Behaviour (not) |
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On Thursday 19 June 2008 13:38:05 Jay R. Ashworth wrote:
| Quote: | On Wed, Jun 18, 2008 at 05:27:04PM -0500, Tilghman Lesher wrote:
| Quote: | | Quote: | "Annoying that people aren't following the directions and only entering
3 digits, but we've had some high level meetings here with a string of
clients coming through in an unusually compressed frequency. And I've
had 5 complaints over 2 days that callers couldn't find Jane Smith."
|
The issue is that the 4th digit is actually interrupting the playback of
the name, which is why they're not hearing it. Simple training issue.
|
Or alternatively, you could play the name with DTMF-cut-through
disabled, assuming that's not down inside C code...
|
That's a non-starter. Power users like to be able to interrupt prompts and
press '1' immediately when they are sure that they've got the right person.
Changing it now would be considered a regression to many.
--
Tilghman |
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jra at baylink.com
Guest
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| Posted: Thu Jun 19, 2008 4:16 pm Post subject: [asterisk-users] Interesting Directory Behaviour (not) |
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On Thu, Jun 19, 2008 at 03:49:01PM -0500, Tilghman Lesher wrote:
| Quote: | On Thursday 19 June 2008 13:38:05 Jay R. Ashworth wrote:
| Quote: | On Wed, Jun 18, 2008 at 05:27:04PM -0500, Tilghman Lesher wrote:
| Quote: | | Quote: | "Annoying that people aren't following the directions and only entering
3 digits, but we've had some high level meetings here with a string of
clients coming through in an unusually compressed frequency. And I've
had 5 complaints over 2 days that callers couldn't find Jane Smith."
|
The issue is that the 4th digit is actually interrupting the playback of
the name, which is why they're not hearing it. Simple training issue.
|
Or alternatively, you could play the name with DTMF-cut-through
disabled, assuming that's not down inside C code...
|
That's a non-starter. Power users like to be able to interrupt prompts and
press '1' immediately when they are sure that they've got the right person.
Changing it now would be considered a regression to many.
|
Or, alternatively, you could play the first $USERCONF milliseconds of the name
with DTMF-cut-through disabled.
This is akin to modal dialogs that pop up with the default button
disabled for $LONGER-THAN-THE-AVERAGE-HUMAN-REACTION-TIME so that you
don't keep on typing from whatever window you were previously in, and
accidentally hit the "Yes, delete all my files and kill my wife" [OK]
button by typing <ENTER> before you figure out what happened.
Cheers,
-- jra
--
Jay R. Ashworth Baylink jra at baylink.com
Designer The Things I Think RFC 2100
Ashworth & Associates http://baylink.pitas.com '87 e24
St Petersburg FL USA http://photo.imageinc.us +1 727 647 1274
Those who cast the vote decide nothing.
Those who count the vote decide everything.
-- (Joseph Stalin) |
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