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sherwood.mcgowan at gm...
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 Posted: Sat Jun 21, 2008 4:32 pm Post subject: [asterisk-users] 1.4.21 + Realtime Queues = Agents Not Ringi |
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Gentlemen,
I'm using 1.4.21 SVN Tag, and have the queues set up to use Realtime.
This system works fine with 1.2.28, and everything loads fine with no
errors, but when I log an agent in I see the extra message "(not in
use)" by their listing and they are not rang by asterisk when their
queue is called.
Any ideas?
--
Sherwood McGowan
VoIP / Telecom Solutions
sherwood.mcgowan at gmail.com |
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mmichelson at digium.com
Guest
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| Posted: Mon Jun 23, 2008 10:29 am Post subject: [asterisk-users] 1.4.21 + Realtime Queues = Agents Not Ringi |
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Sherwood McGowan wrote:
| Quote: | Gentlemen,
I'm using 1.4.21 SVN Tag, and have the queues set up to use Realtime.
This system works fine with 1.2.28, and everything loads fine with no
errors, but when I log an agent in I see the extra message "(not in
use)" by their listing and they are not rang by asterisk when their
queue is called.
Any ideas?
|
"not in use" is just the current device state of that queue member. Members who
are "not in use" should be called by the queue. Do you see anything indicating
an error on the console when you try calling?
Mark Michelson |
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sherwood.mcgowan at gm...
Guest
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| Posted: Mon Jun 23, 2008 12:58 pm Post subject: [asterisk-users] 1.4.21 + Realtime Queues = Agents Not Ringi |
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Mark Michelson wrote:
| Quote: | Sherwood McGowan wrote:
| Quote: | Gentlemen,
I'm using 1.4.21 SVN Tag, and have the queues set up to use Realtime.
This system works fine with 1.2.28, and everything loads fine with no
errors, but when I log an agent in I see the extra message "(not in
use)" by their listing and they are not rang by asterisk when their
queue is called.
Any ideas?
|
"not in use" is just the current device state of that queue member. Members who
are "not in use" should be called by the queue. Do you see anything indicating
an error on the console when you try calling?
Mark Michelson
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No, there are no errors that I see when the queue is called.
--
Sherwood McGowan
VoIP / Telecom Solutions
sherwood.mcgowan at gmail.com |
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ex.vitorino at gmail.com
Guest
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| Posted: Tue Jun 24, 2008 4:49 pm Post subject: [asterisk-users] 1.4.21 + Realtime Queues = Agents Not Ringi |
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I recently observed a similar behaviour under 1.4.21. The member
was a SIP phone which had its calls forwarded to another SIP
phone via its built-in configuration... (fyi: linksys spa922)
For some reason, asterisk could not manage this scenario. I still
have to test it better to understand if this is supposed to work or
not.
Could that be your case ? (not very probable, I know...)
--
exvito |
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sherwood.mcgowan at gm...
Guest
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| Posted: Tue Jun 24, 2008 7:49 pm Post subject: [asterisk-users] 1.4.21 + Realtime Queues = Agents Not Ringi |
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Ex Vito wrote:
| Quote: | I recently observed a similar behaviour under 1.4.21. The member
was a SIP phone which had its calls forwarded to another SIP
phone via its built-in configuration... (fyi: linksys spa922)
For some reason, asterisk could not manage this scenario. I still
have to test it better to understand if this is supposed to work or
not.
Could that be your case ? (not very probable, I know...)
--
exvito
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No this is not my scenario, but thanks for checking. 
I am now building a virtual machine to test the 1.4 branch and figure
out the issue, I'll forward anything I find. Unfortunately, I've not
seen anyone else with this issue, as I've googled like crazy
--
Sherwood McGowan
VoIP / Telecom Solutions
sherwood.mcgowan at gmail.com |
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sherwood.mcgowan at gm...
Guest
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| Posted: Sun Jun 29, 2008 11:02 am Post subject: [asterisk-users] 1.4.21 + Realtime Queues = Agents Not Ringi |
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Sherwood McGowan wrote:
| Quote: | Gentlemen,
I'm using 1.4.21 SVN Tag, and have the queues set up to use Realtime.
This system works fine with 1.2.28, and everything loads fine with no
errors, but when I log an agent in I see the extra message "(not in
use)" by their listing and they are not rang by asterisk when their
queue is called.
Any ideas?
|
Nobody else?
--
Sherwood McGowan
VoIP / Telecom Solutions
sherwood.mcgowan at gmail.com |
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atis at iq-labs.net
Guest
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| Posted: Sun Jun 29, 2008 4:54 pm Post subject: [asterisk-users] 1.4.21 + Realtime Queues = Agents Not Ringi |
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On Sun, Jun 29, 2008 at 7:02 PM, Sherwood McGowan
<sherwood.mcgowan at gmail.com> wrote:
| Quote: | Sherwood McGowan wrote:
| Quote: | Gentlemen,
I'm using 1.4.21 SVN Tag, and have the queues set up to use Realtime.
This system works fine with 1.2.28, and everything loads fine with no
errors, but when I log an agent in I see the extra message "(not in
use)" by their listing and they are not rang by asterisk when their
queue is called.
Any ideas?
|
Nobody else?
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Have you checked call-limit and state information for SIP peers? That
was changed between 1.2 and 1.4, and could affect queue state. See the
UPGRADE notes.
Otherwise You'll have to set "core set debug 2" and "core set verbose
3", and post full log (debug+verbose) where agents got logged in (if
you have also realtime members, just execute "queue show xxxx" on CLI.
Then you'll have to give one call to agent, talk for little and
disconnect. Then just post that log here.
Regards,
Atis
--
Atis Lezdins,
VoIP Project Manager / Developer,
atis at iq-labs.net
Skype: atis.lezdins
Cell Phone: +371 28806004
Cell Phone: +1 800 7300689
Work phone: +1 800 7502835 |
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