VoIP Mailing List Archives

[martin.schrott at tsy.at]

Hi all!

I would like to ask, how you realize the following in a call queue:

When a caller gets into a queue how can I play a welcome Message to this caller first, before he starts hearing the music?
We now use a playback before the caller gets into the queue. But when the queue is closed the caller heared already that somebody will pick up soon, but then gets into voicemail - because the queue has no members.

So it would be great to let the queue welcome the caller at first and then start music.
Is this possible?

specifiing a queue-youarenext does only work when the caller is not the first in line.
specifiing a periodic announce does play the message after the periodic-announce-frequency has been over.

Is there also something else we can use?

Thank you
Martin
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[tareksawah at hotmail.com]

the only suggestion i would have for you is to use a SINGLE file for your MOH .. and you record the welcoming note in the begining of the file.. so whenever a caller comes in .. they will hear the MOH .. which has the welcoming note before the music starts...
i know it's a stupid trick but it does the work for your needs...
Salam
Tarek Sawah


From: martin.schrott at tsy.atTo: asterisk-users at lists.digium.comDate: Mon, 30 Jun 2008 09:19:27 +0200Subject: [asterisk-users] queue welcome message



Hi all!

I would like to ask, how you realize the following in a call queue:

When a caller gets into a queue how can I play a welcome Message to this caller first, before he starts hearing the music?


We now use a playback before the caller gets into the queue. But when the queue is closed the caller heared already that somebody will pick up soon, but then gets into voicemail - because the queue has no members.

So it would be great to let the queue welcome the caller at first and then start music.
Is this possible?

specifiing a queue-youarenext does only work when the caller is not the first in line.
specifiing a periodic announce does play the message after the periodic-announce-frequency has been over.

Is there also something else we can use?

Thank you
Martin

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[martin.schrott at tsy.at]

Hello Tarek,

thank you for your idea. But this only would work for the first caller - when the moh starts.
all other callers go directly into moh on the position where the first caller is in moh.

So this does not work.

Anyone an other idea?

thank you
Martin

----- Original Message -----
From: Tariq ..
To: Asterisk Users Mailing List - Non-Commercial Discussion
Sent: Monday, June 30, 2008 5:13 PM
Subject: Re: [asterisk-users] queue welcome message
the only suggestion i would have for you is to use a SINGLE file for your MOH .. and you record the welcoming note in the begining of the file.. so whenever a caller comes in .. they will hear the MOH .. which has the welcoming note before the music starts...
i know it's a stupid trick but it does the work for your needs...
Salam
Tarek Sawah









----------------------------------------------------------------------------
From: martin.schrott at tsy.at
To: asterisk-users at lists.digium.com
Date: Mon, 30 Jun 2008 09:19:27 +0200
Subject: [asterisk-users] queue welcome message


Hi all!

I would like to ask, how you realize the following in a call queue:

When a caller gets into a queue how can I play a welcome Message to this caller first, before he starts hearing the music?


We now use a playback before the caller gets into the queue. But when the queue is closed the caller heared already that somebody will pick up soon, but then gets into voicemail - because the queue has no members.

So it would be great to let the queue welcome the caller at first and then start music.
Is this possible?

specifiing a queue-youarenext does only work when the caller is not the first in line.
specifiing a periodic announce does play the message after the periodic-announce-frequency has been over.

Is there also something else we can use?

Thank you
Martin



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[martin.schrott at tsy.at]

Hello!

just fyi.
If anyone wants to use the same function - here is the solution I found:

Before calling the queue()
do a queue_member_count and if < 1 do not call the queue.

Works fine with dynamic members.
if you use static members - I think there is no solution

best regards
Martin

----- Original Message -----
From: Martin Schrott - thinking:systems
To: t.sawah at gmail.com ; Asterisk Users Mailing List - Non-Commercial Discussion
Sent: Tuesday, July 01, 2008 6:18 AM
Subject: Re: [asterisk-users] queue welcome message


Hello Tarek,

thank you for your idea. But this only would work for the first caller - when the moh starts.
all other callers go directly into moh on the position where the first caller is in moh.

So this does not work.

Anyone an other idea?

thank you
Martin

----- Original Message -----
From: Tariq ..
To: Asterisk Users Mailing List - Non-Commercial Discussion
Sent: Monday, June 30, 2008 5:13 PM
Subject: Re: [asterisk-users] queue welcome message


the only suggestion i would have for you is to use a SINGLE file for your MOH .. and you record the welcoming note in the begining of the file.. so whenever a caller comes in .. they will hear the MOH .. which has the welcoming note before the music starts...
i know it's a stupid trick but it does the work for your needs...
Salam
Tarek Sawah









--------------------------------------------------------------------------
From: martin.schrott at tsy.at
To: asterisk-users at lists.digium.com
Date: Mon, 30 Jun 2008 09:19:27 +0200
Subject: [asterisk-users] queue welcome message


Hi all!

I would like to ask, how you realize the following in a call queue:

When a caller gets into a queue how can I play a welcome Message to this caller first, before he starts hearing the music?


We now use a playback before the caller gets into the queue. But when the queue is closed the caller heared already that somebody will pick up soon, but then gets into voicemail - because the queue has no members.

So it would be great to let the queue welcome the caller at first and then start music.
Is this possible?

specifiing a queue-youarenext does only work when the caller is not the first in line.
specifiing a periodic announce does play the message after the periodic-announce-frequency has been over.

Is there also something else we can use?

Thank you
Martin



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Register Now: http://www.astricon.net

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