VoIP Mailing List Archives

[fidibus83 at aol.com]

Hello!

Can FS do something like an ACD?

I have configure a Supportqueue like this:

<extension name=”supportqueue”>
<condition field=”destination_number” expression=”^991$”>
<action application=”set” data=”$${hold_music}”/>
<action application=”answer”/>
<action application=”fifo” data=”supportqueue in”
</condition>
</extension>

And my Agents are in a Call Group. How can I transfer the call to a free agent?

I saw the example in mod_fifo. But my Agent can’t wait in the queue all the time. Is it possible that the agents are called back when a call is waiting in the queue?

Thanks.

Regards, fidibus