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[Freeswitch-users] IVR Termination


 
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jflowers at ezo.net
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PostPosted: Mon Sep 29, 2008 10:04 am    Post subject: [Freeswitch-users] IVR Termination Reply with quote

How do I terminate a menu with an unconditional transfer to an extension
(please stay on the line to talk with the receptionist)?

Also, how do I terminate a menu by just dropping the call if no digits are
pushed? The samples I copy just keep repeating the menu.

Thanks


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brian at freeswitch.org
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PostPosted: Mon Sep 29, 2008 10:07 am    Post subject: [Freeswitch-users] IVR Termination Reply with quote

crank down the max-failures to 1 and look at the defaults I did this
for the extension dialing on the default ivr example. It says "please
hold while I connect your call" then you hear music while the phone is
ringing.

/b

On Sep 29, 2008, at 10:00 AM, Jim Flowers wrote:

Quote:
How do I terminate a menu with an unconditional transfer to an
extension
(please stay on the line to talk with the receptionist)?

Also, how do I terminate a menu by just dropping the call if no
digits are
pushed? The samples I copy just keep repeating the menu.

Thanks


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jflowers at ezo.net
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PostPosted: Mon Sep 29, 2008 11:43 am    Post subject: [Freeswitch-users] IVR Termination Reply with quote

That sounds like exactly what I want but I don't seem to be able to find
anything in the current default ivr example. I can find the
ivr-hold_connect_call.wav sound file but nothing that uses it or with
'max-failures=1' or 'extension dialing'. Also nothing in the wiki, mailing
list or on google.

Where else can I look?



Brian West-3 wrote:
Quote:

crank down the max-failures to 1 and look at the defaults I did this
for the extension dialing on the default ivr example. It says "please
hold while I connect your call" then you hear music while the phone is
ringing.

/b



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brian at freeswitch.org
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PostPosted: Mon Sep 29, 2008 11:46 am    Post subject: [Freeswitch-users] IVR Termination Reply with quote

If you notice in the IVR I do $1 XML features

which has the regexp to match the exensions... then does the real
transfer to the target extension.

/b

On Sep 29, 2008, at 11:40 AM, jflowers wrote:

Quote:

That sounds like exactly what I want but I don't seem to be able to
find
anything in the current default ivr example. I can find the
ivr-hold_connect_call.wav sound file but nothing that uses it or with
'max-failures=1' or 'extension dialing'. Also nothing in the wiki,
mailing
list or on google.

Where else can I look?


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jflowers at ezo.net
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PostPosted: Mon Sep 29, 2008 3:38 pm    Post subject: [Freeswitch-users] IVR Termination Reply with quote

I must be getting dense. I can't find anywhere that you do '$1 XML features'
and I can't see anything under Local_Extension (if that's where I should be
looking) that would play music instead of a ring tone.

But perhaps my biggest problem in understanding is how I initiate transfer
to an extension (eg 1000) at the end of the ivr message without pressing any
keys.


Brian West-3 wrote:
Quote:

If you notice in the IVR I do $1 XML features

which has the regexp to match the exensions... then does the real
transfer to the target extension.

/b

On Sep 29, 2008, at 11:40 AM, jflowers wrote:

Quote:

That sounds like exactly what I want but I don't seem to be able to
find
anything in the current default ivr example. I can find the
ivr-hold_connect_call.wav sound file but nothing that uses it or with
'max-failures=1' or 'extension dialing'. Also nothing in the wiki,
mailing
list or on google.



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brian at freeswitch.org
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PostPosted: Mon Sep 29, 2008 3:57 pm    Post subject: [Freeswitch-users] IVR Termination Reply with quote

First off you'll have to have the configs in SVN right this second to
follow it... looking at configs from friday won't help Razz
/b

On Sep 29, 2008, at 3:33 PM, jflowers wrote:

Quote:

I must be getting dense. I can't find anywhere that you do '$1 XML
features'
and I can't see anything under Local_Extension (if that's where I
should be
looking) that would play music instead of a ring tone.

But perhaps my biggest problem in understanding is how I initiate
transfer
to an extension (eg 1000) at the end of the ivr message without
pressing any
keys.


Brian West-3 wrote:
Quote:

If you notice in the IVR I do $1 XML features

which has the regexp to match the exensions... then does the real
transfer to the target extension.

/b

On Sep 29, 2008, at 11:40 AM, jflowers wrote:

Quote:

That sounds like exactly what I want but I don't seem to be able to
find
anything in the current default ivr example. I can find the
ivr-hold_connect_call.wav sound file but nothing that uses it or
with
'max-failures=1' or 'extension dialing'. Also nothing in the wiki,
mailing
list or on google.



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jflowers at ezo.net
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PostPosted: Mon Sep 29, 2008 5:33 pm    Post subject: [Freeswitch-users] IVR Termination Reply with quote

Great, now that I have the latest configs, I can follow it from ivr.conf.xml
and features.xml for the case where digits for local extensions are pressed
during the IVR playback. Thanks.

Now, how do I initiate a transfer to a local extension when the end of the
IVR playback is reached and no keys have been pressed?



Brian West-3 wrote:
Quote:

First off you'll have to have the configs in SVN right this second to
follow it... looking at configs from friday won't help Razz
/b





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brian at freeswitch.org
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PostPosted: Mon Sep 29, 2008 5:38 pm    Post subject: [Freeswitch-users] IVR Termination Reply with quote

We have a patch to correct this. Also you should be able to put
something at the end of it once that patch is in.

On Sep 29, 2008, at 10:00 AM, Jim Flowers wrote:

Quote:
Also, how do I terminate a menu by just dropping the call if no
digits are
pushed? The samples I copy just keep repeating the menu.

Thanks


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jflowers at ezo.net
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PostPosted: Mon Sep 29, 2008 7:21 pm    Post subject: [Freeswitch-users] IVR Termination Reply with quote

Where can I find the patch?


Brian West-3 wrote:
Quote:

We have a patch to correct this. Also you should be able to put
something at the end of it once that patch is in.

On Sep 29, 2008, at 10:00 AM, Jim Flowers wrote:

Quote:
Also, how do I terminate a menu by just dropping the call if no
digits are
pushed? The samples I copy just keep repeating the menu.

Thanks


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UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users
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brian at freeswitch.org
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PostPosted: Mon Sep 29, 2008 8:58 pm    Post subject: [Freeswitch-users] IVR Termination Reply with quote

I can't recall off the top of my head but it shoudl be in tree shortly.

/b

On Sep 29, 2008, at 7:19 PM, jflowers wrote:

Quote:

Where can I find the patch?


Brian West-3 wrote:
Quote:

We have a patch to correct this. Also you should be able to put
something at the end of it once that patch is in.

On Sep 29, 2008, at 10:00 AM, Jim Flowers wrote:

Quote:
Also, how do I terminate a menu by just dropping the call if no
digits are
pushed? The samples I copy just keep repeating the menu.

Thanks


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