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brian at freeswitch.org
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 Posted: Fri Jun 26, 2009 10:24 am Post subject: [Freeswitch-users] Bug reports |
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FreeSWITCHers,
We have written an extensive guide on posting bugs to jira. Over the past few weeks everyone has been a little lax in posting the correct info the first time. The questions we ask are NOT optional to fill out.. You must fill out every question on the list and "doesn't apply" or "n/a" are not acceptable answers. So help us help you fix your issues that you report. Remember provide all the details even if you think its not relevant to the issue at hand because even the smallest detail can help me reproduce your issue or result in me pulling my hair out and going crazy. 
http://wiki.freeswitch.org/wiki/Reporting_Bugs
Also I would like to solicit volunteers to help manage, track and collect info for any Jira's please contact me... I have asked a few times but very few expressed interest in helping.
Brian West
brian@freeswitch.org (brian@freeswitch.org)
-- Meet us at ClueCon! http://www.cluecon.com |
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chris.chen2004 at gmai...
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| Posted: Fri Jun 26, 2009 10:28 am Post subject: [Freeswitch-users] Bug reports |
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Brian, I would like to be one of the volunteers helping to report issues.
Chris
On Fri, Jun 26, 2009 at 11:13 AM, Brian West <brian@freeswitch.org (brian@freeswitch.org)> wrote:
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solko at gcdf.pl
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| Posted: Fri Jun 26, 2009 11:15 am Post subject: [Freeswitch-users] Bug reports |
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Brian West pisze:
| Quote: | FreeSWITCHers,
We have written an extensive guide on posting bugs to jira. Over the
past few weeks everyone has been a little lax in posting the correct
info the first time. The questions we ask are NOT optional to fill
out.. You must fill out every question on the list and "doesn't apply"
or "n/a" are not acceptable answers. So help us help you fix your
issues that you report. Remember provide all the details even if you
think its not relevant to the issue at hand because even the smallest
detail can help me reproduce your issue or result in me pulling my hair
out and going crazy.
http://wiki.freeswitch.org/wiki/Reporting_Bugs
Also I would like to solicit volunteers to help manage, track and
collect info for any Jira's please contact me... I have asked a few
times but very few expressed interest in helping.
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I agree that those information are needed for developer, I will fill them all.
What would make it easy for me if there was a "clone" option to make new ticked based on old one but with ability to change
information. Most of things you ask are the same in all my tickes. I would just need to put new bug description and change only
few items.
If this is not possible then maybe jira has something like "ticket template" which I can fill once and then make all tickets base
on it.
Regards
Szymon
PS: Wiki page is great
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brian at freeswitch.org
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| Posted: Fri Jun 26, 2009 12:56 pm Post subject: [Freeswitch-users] Bug reports |
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Well I'm going to try my best to reproduce issues on demand but
sometimes I just can't, other times the reporter stops responding and
I have no choice but to close the issue out.
/b
On Jun 26, 2009, at 11:14 AM, Szymon Olko wrote:
| Quote: | I agree that those information are needed for developer, I will fill
them all.
What would make it easy for me if there was a "clone" option to make
new ticked based on old one but with ability to change
information. Most of things you ask are the same in all my tickes. I
would just need to put new bug description and change only
few items.
If this is not possible then maybe jira has something like "ticket
template" which I can fill once and then make all tickets base
on it.
Regards
Szymon
PS: Wiki page is great
|
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brian at freeswitch.org
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| Posted: Fri Jun 26, 2009 12:56 pm Post subject: [Freeswitch-users] Bug reports |
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It involves more than just reporting... it involves trying to
reproduce the issue or clarify the steps to reproduce an issue.. I
have been thru some issues that sound crazy hard to reproduce... like
stand on your head .. dial 1234, spin around dial 456, scream into the
phone... dance a little jig... then hangup... I know it sound silly
but there have been bugs that are so complex to reproduce you end up
pulling your hair out Granted they are few and far between and
mostly corner cases.
/b
On Jun 26, 2009, at 10:26 AM, Chris Chen wrote:
| Quote: | Brian, I would like to be one of the volunteers helping to report
issues.
Chris
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jason at jasonjgw.net
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| Posted: Fri Jun 26, 2009 7:03 pm Post subject: [Freeswitch-users] Bug reports |
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Chris Chen <chris.chen2004@gmail.com> wrote:
| Quote: | Brian, I would like to be one of the volunteers helping to report issues.
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That's great. We need more volunteers.
For some FreeSWITCH users (of whom I am one), the user interface of Jira is an
obstacle to reporting bugs via that mechanism, for accessibility reasons. I've
had better luck with Bugzilla and other bug tracking systems, but Jira really
seems to depend on Javascript for its fundamental operations, and that's a
real barrier for me at the moment.
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brian at freeswitch.org
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| Posted: Fri Jun 26, 2009 7:11 pm Post subject: [Freeswitch-users] Bug reports |
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Jason, In your case we'll gladly accept your bug reports via the mailing list for that exact reason. 
/b
On Fri, Jun 26, 2009 at 7:02 PM, Jason White <jason@jasonjgw.net (jason@jasonjgw.net)> wrote:
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