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[Freeswitch-users] switch_ivr_set_user() can't find user

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brian at freeswitch.org
Guest

Posted: Tue Nov 25, 2008 8:07 pm Post subject: [Freeswitch-users] switch_ivr_set_user() can't find user

make sure you have the domain_name variable set so the call can go to
the right domain name.

/b

On Nov 25, 2008, at 6:58 PM, John Wehle wrote:

Quote:

I can call between VoIP phone ext 1001 and 1003 fine. I can call
from VoIP phone ext 1003 over a winkstart line into the PBX fine.
Before updating to the current SVN I could also call from the PBX
over a winkstart line to VoIP ext 1003 fine. Now what I see is:

[NOTICE] switch_channel.c:551 switch_channel_set_name() New Channel
OpenZAP/4:1/1003 [d99f59f2-52bb-dd11-80a4-001fc6ab49e2]
[WARNING] switch_ivr.c:1832 switch_ivr_set_user() can't find user
[default@]
[WARNING] mod_dptools.c:2024 user_outgoing_channel() Can't find user
[1003@]
[ERR] switch_ivr_originate.c:1067 switch_ivr_originate() Can not
create outgoing channel of type [user] cause: [SUBSCRIBER_ABSENT]

It appears openzap sees the request from the PBX fine ... somehow
FreeSWITCH can't connect the openzap inbound call to 1003 with the
VoIP phone on ext 1003.

Suggestions / pointers?

-- John

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mcollins at fcnetwork.com
Guest

Posted: Tue Nov 25, 2008 8:23 pm Post subject: [Freeswitch-users] switch_ivr_set_user() can't find user

One way to help narrow it down is to revert back to an earlier working
version. In fact, if you can find the tipping point where it went from
working to not-working then that would really help narrow things down.

Do you know the last rev that actually worked? Looking at the change
logs I see a fair amount of stuff being done on sofia and related
modules. Try reverting back to something like r10527 and doing make &&
make install, then see if you can recreate the issue. If you cannot
duplicate the issue then you've at least narrowed it down to something
done in the past 32 hours. If not then you need to go back further. I
always look for changes to the files that have the function/error in
question. You'll see lots of changes in the changelog:

http://fisheye.freeswitch.org/changelog/FreeSWITCH

Some quick grepping around in the source shows that this function is
prominent in two key files (among others but these two are very
important files): sofia.c and mod_dptools.c. Therefore I would check
the changelog for modifications to either of those files and then revert
to the rev just previous and give it a test. Who knows? You might learn
so much about the innards of FS that you could submit a patch! Smile

If not
you could just submit a jira report noting the rev where the issue first
appears and let Tony or Mike do the rest.

Hope this helps at least a little bit...

-MC

BTW, this is why I try to upgrade frequently - if it worked yesterday
but not today then I have a pretty good idea where to start searching
for the culprit...

Quote:

-----Original Message-----
From: freeswitch-users-bounces@lists.freeswitch.org

[mailto:freeswitch-

Quote:

users-bounces@lists.freeswitch.org] On Behalf Of John Wehle
Sent: Tuesday, November 25, 2008 4:59 PM
To: freeswitch-users@lists.freeswitch.org
Subject: [Freeswitch-users] switch_ivr_set_user() can't find user

I can call between VoIP phone ext 1001 and 1003 fine. I can call
from VoIP phone ext 1003 over a winkstart line into the PBX fine.
Before updating to the current SVN I could also call from the PBX
over a winkstart line to VoIP ext 1003 fine. Now what I see is:

[NOTICE] switch_channel.c:551 switch_channel_set_name() New Channel
OpenZAP/4:1/1003 [d99f59f2-52bb-dd11-80a4-001fc6ab49e2]
[WARNING] switch_ivr.c:1832 switch_ivr_set_user() can't find user
[default@]
[WARNING] mod_dptools.c:2024 user_outgoing_channel() Can't find user
[1003@]
[ERR] switch_ivr_originate.c:1067 switch_ivr_originate() Can not

create

Quote:

outgoing channel of type [user] cause: [SUBSCRIBER_ABSENT]

It appears openzap sees the request from the PBX fine ... somehow
FreeSWITCH can't connect the openzap inbound call to 1003 with the
VoIP phone on ext 1003.

Suggestions / pointers?

-- John

------------------------------------------------------------------------
-

Quote:

| Feith Systems | Voice: 1-215-646-8000 | Email: john@feith.com

Quote:

| John Wehle | Fax: 1-215-540-5495 |

|
------------------------------------------------------------------------
-

Quote:

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Quote:

http://www.freeswitch.org

brian at freeswitch.org
Guest

Posted: Tue Nov 25, 2008 8:30 pm Post subject: [Freeswitch-users] switch_ivr_set_user() can't find user

He's using the domain aware configs without setting the domain_name
variable thats all Razz

(might wanna set the variable so it knows what
domain the call should land in!)

/b

On Nov 25, 2008, at 7:23 PM, Michael Collins wrote:

Quote:

BTW, this is why I try to upgrade frequently - if it worked yesterday
but not today then I have a pretty good idea where to start searching
for the culprit...

msc at freeswitch.org
Guest

Posted: Tue Nov 25, 2008 8:34 pm Post subject: [Freeswitch-users] switch_ivr_set_user() can't find user

Sent from my iPhone

On Nov 25, 2008, at 5:28 PM, Brian West <brian@freeswitch.org> wrote:

Quote:

He's using the domain aware configs without setting the domain_name
variable thats all Razz

(might wanna set the variable so it knows what
domain the call should land in!)

Yeah I suppose, but I think the wild goose chase might be cathartic. Wink

-MC

Quote:

/b

On Nov 25, 2008, at 7:23 PM, Michael Collins wrote:

Quote:

BTW, this is why I try to upgrade frequently - if it worked yesterday
but not today then I have a pretty good idea where to start searching
for the culprit...

brian at freeswitch.org
Guest

Posted: Tue Nov 25, 2008 9:20 pm Post subject: [Freeswitch-users] switch_ivr_set_user() can't find user

No domain != domain_name they are different.

/b

On Nov 25, 2008, at 6:54 PM, John Wehle wrote:

Quote:

Set where? I'm pretty much using the stock sample files. vars.xml
contains:

<X-PRE-PROCESS cmd="set" data="domain=$${local_ip_v4}"/>

It was my understanding that domain defaults to the IP address of the
server's interface.

openzap.conf.xml contains:

<param name="context" value="default"/>

in each of the analog_spans / analog_em_spans. Is something else
needed
to specify the domain for processing inbound openzap calls?

-- John

brian at freeswitch.org
Guest

Posted: Tue Nov 25, 2008 9:42 pm Post subject: [Freeswitch-users] switch_ivr_set_user() can't find user

This is the key to why its not working source is mod_openzap so might
wanna set up an extension to set the domain for that case too.

/b

On Nov 25, 2008, at 7:38 PM, John Wehle wrote:

Quote:

brian at freeswitch.org
Guest

Posted: Tue Nov 25, 2008 10:07 pm Post subject: [Freeswitch-users] switch_ivr_set_user() can't find user

Well for OpenZAP I'll have to work out how I should work it in to the
default configs. Its not a bug its just something that isn't
accounted for in the configs as those configs are sip centric.

/b

On Nov 25, 2008, at 7:59 PM, John Wehle wrote:

Quote:

Yes ... I understand that. I'm pretty much running the supplied
sample
configuration which apparently doesn't handle openzap. Is there a
specific JIRA category I should use to log this issue? I took a quick
glance and wasn't sure what to use.

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