VoIP Mailing List Archives

[asteriskmaillist at gm...]

Hello

Can anyone suggest sip phones with headset for use in call centers . They should be fully inter operable with Asterisk over sip .

Thanks

[zoachien at securax.org]

Are you looking for a softphone, a hardphone ?

In the case of a softphone -> give our zoiper a try (www.zoiper.com) you
can easily integrate it with your contact center software through the
api available at
http://www.zoiper.com/downloads/Zoiper_API_Documentation.pdf and it will
also enable the agents to send an receive faxes.
Headset : go for plantronics or GN netcom, (stick with the usb models)

In the case of a hardphone, don't go for the ultra cheap, go for aastra,
polycom, snom, cisco, linksys. Pick a model based on
- do you need power over ethernet ?
- do you need them to have a built in switch ?
- How many lines will your agents handle ?
- do you need busy lamp fields
- do they need to be provisioned through tftp ?:

Zoa



Mail list wrote:

[asteriskmaillist at gm...]

I am looking for hard phones . With softphones we have to depend on proper working of windows and audio hardware .

On Sat, Mar 15, 2008 at 3:55 PM, Zoa <zoachien@securax.org (zoachien@securax.org)> wrote:

[asteriskmaillist at gm...]

I have tried zoiper before and it is a really good softphone . What i am looking for is some sip hardphones with dial pad's and rj11 headset instead of buying phone and rj-11 headsets seperately .


On Sat, Mar 15, 2008 at 4:19 PM, Mail list <asteriskmaillist@gmail.com (asteriskmaillist@gmail.com)> wrote:

[cmazer at thinkingphon...]

Polycom is a great SIP phone.

From: asterisk-biz-bounces@lists.digium.com [mailto:asterisk-biz-bounces@lists.digium.com] On Behalf Of Mail list
Sent: Saturday, March 15, 2008 6:54 AM
To: Commercial and Business-Oriented Asterisk Discussion
Subject: Re: [asterisk-biz] Sip phones for call centers


I have tried zoiper before and it is a really good softphone . What i am looking for is some sip hardphones with dial pad's and rj11 headset instead of buying phone and rj-11 headsets seperately .


On Sat, Mar 15, 2008 at 4:19 PM, Mail list <asteriskmaillist@gmail.com (asteriskmaillist@gmail.com)> wrote:
I am looking for hard phones . With softphones we have to depend on proper working of windows and audio hardware .

On Sat, Mar 15, 2008 at 3:55 PM, Zoa <zoachien@securax.org (zoachien@securax.org)> wrote:

Are you looking for a softphone, a hardphone ?

In the case of a softphone -> give our zoiper a try (www.zoiper.com) you
can easily integrate it with your contact center software through the
api available at
http://www.zoiper.com/downloads/Zoiper_API_Documentation.pdf and it will
also enable the agents to send an receive faxes.
Headset : go for plantronics or GN netcom, (stick with the usb models)

In the case of a hardphone, don't go for the ultra cheap, go for aastra,
polycom, snom, cisco, linksys. Pick a model based on
- do you need power over ethernet ?
- do you need them to have a built in switch ?
- How many lines will your agents handle ?
- do you need busy lamp fields
- do they need to be provisioned through tftp ?:

Zoa



Mail list wrote:

[norman at myasd.com]

Polycom phones, e.g. the 601s we use, have an RJ11 headset jack and
you can write custom mini-web sites that the phone can access for
various call center related activities. They are very good phones.
They are also easy to provision via DHCP & FTP.

Norman Franke
ASD, Inc.
www.myasd.com

On Mar 15, 2008, at 1:00 PM, asterisk-biz-request@lists.digium.com
wrote:

[brad at belwave.com]

Anyone have the files needed to be placed on the tftp server for a Cisco
7960? We have standardized on Polycom handsets for our hosted PBX solution,
but we have a client that already has 7960s. The client isn't against
punting the 7960s for IP650s, but until they decide we'd like to get their
7960s up and running.

We used to have a cisco.sh script that would create Cisco configurations for
us as well, but lost it. If anyone recognizes the script that I'm talking
about please contact me!

Thanks,


Brad


-----Original Message-----
From: asterisk-biz-bounces@lists.digium.com
[mailto:asterisk-biz-bounces@lists.digium.com] On Behalf Of Norman W. Franke
Sent: Saturday, March 15, 2008 12:57 PM
To: asterisk-biz@lists.digium.com
Subject: Re: [asterisk-biz] Sip phones for call centers

Polycom phones, e.g. the 601s we use, have an RJ11 headset jack and
you can write custom mini-web sites that the phone can access for
various call center related activities. They are very good phones.
They are also easy to provision via DHCP & FTP.

Norman Franke
ASD, Inc.
www.myasd.com

On Mar 15, 2008, at 1:00 PM, asterisk-biz-request@lists.digium.com
wrote:

[samtam888 at gmail.com]

Hello
We do have a wide selection of IP Phones in stock. For more info please
visit
http://www.cyber-telecom.net/en/ip-phone

We offer a great wholesale discount for bulk order.
Sam

-----Original Message-----
From: asterisk-biz-bounces@lists.digium.com
[mailto:asterisk-biz-bounces@lists.digium.com] On Behalf Of Norman W. Franke
Sent: Sunday, March 16, 2008 1:57 AM
To: asterisk-biz@lists.digium.com
Subject: Re: [asterisk-biz] Sip phones for call centers

Polycom phones, e.g. the 601s we use, have an RJ11 headset jack and
you can write custom mini-web sites that the phone can access for
various call center related activities. They are very good phones.
They are also easy to provision via DHCP & FTP.

Norman Franke
ASD, Inc.
www.myasd.com

On Mar 15, 2008, at 1:00 PM, asterisk-biz-request@lists.digium.com
wrote: