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[asterisk-users] Polycom Remotely Cancel Call Forward


 
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bweschke at gmail.com
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PostPosted: Thu Jan 17, 2008 4:04 pm    Post subject: [asterisk-users] Polycom Remotely Cancel Call Forward Reply with quote
Kevin Kiely wrote:
Quote:

I have a remote user on a Polycom IP Phone who has set call forwarding
by accident and is away from the phone. Does anyone know of a way to
remotely un-forward the phone? I tried to reboot the phone but that
didn?t work and removing the mac-phone.cfg caused problems

Remove the XML element tag from within mac-phone.cfg that it updated with the forwarding information and then reboot it again.

--
Bird's The Word Technologies, Inc.
http://www.btwtech.com/
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Asterisk at gtcus.com
Guest
PostPosted: Thu Jan 17, 2008 7:18 pm    Post subject: [asterisk-users] Polycom Remotely Cancel Call Forward Reply with quote
Great suggestion, thanks. The boot failed with the mac-phone.cfg removed. I
re-touched the file and followed your suggestion.

Any way of removing the call forwarding feature via the xml configs?

Kevin Kiely wrote:
Quote:

I have a remote user on a Polycom IP Phone who has set call forwarding
by accident and is away from the phone. Does anyone know of a way to
remotely un-forward the phone? I tried to reboot the phone but that
didn't work and removing the mac-phone.cfg caused problems

Remove the XML element tag from within mac-phone.cfg that it updated with
the forwarding information and then reboot it again.

--
Bird's The Word Technologies, Inc.
http://www.btwtech.com/


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kujensen at gmail.com
Guest
PostPosted: Thu Jan 17, 2008 7:58 pm    Post subject: [asterisk-users] Polycom Remotely Cancel Call Forward Reply with quote
When setting a forward on the phone, the phone will upload to your ftp
server a modified macaddr-phone.cfg XML file that (amongst other
locally made changes) contains an OVERRIDE statement similar to this:

<OVERRIDE reg.1.fwdContact="xxxx" reg.1.fwdStatus="1" ... />

Change the .fwdStatus attribute to "0", then reboot the phone (sip
notify polycom-check-cfg peername). That will removed the forward just
fine, at least in my setup here.

Works the other way as well: modify the XML file to list a valid
.fwdContact and set .fwdStatus to "1", then reboot the phone. That
phone won't ring again until the forward is disabled Smile
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Asterisk at gtcus.com
Guest
PostPosted: Thu Jan 17, 2008 8:48 pm    Post subject: [asterisk-users] Polycom Remotely Cancel Call Forward Reply with quote
I guess I was interested in Disabling the forwarding feature completely via
the config.

-----Original Message-----
From: asterisk-users-bounces at lists.digium.com
[mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of Kai-Uwe Jensen
Sent: Thursday, January 17, 2008 7:59 PM
To: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: Re: [asterisk-users] Polycom Remotely Cancel Call Forward

When setting a forward on the phone, the phone will upload to your ftp
server a modified macaddr-phone.cfg XML file that (amongst other
locally made changes) contains an OVERRIDE statement similar to this:

<OVERRIDE reg.1.fwdContact="xxxx" reg.1.fwdStatus="1" ... />

Change the .fwdStatus attribute to "0", then reboot the phone (sip
notify polycom-check-cfg peername). That will removed the forward just
fine, at least in my setup here.

Works the other way as well: modify the XML file to list a valid
.fwdContact and set .fwdStatus to "1", then reboot the phone. That
phone won't ring again until the forward is disabled Smile

_______________________________________________
-- Bandwidth and Colocation Provided by http://www.api-digital.com --

asterisk-users mailing list
To UNSUBSCRIBE or update options visit:
http://lists.digium.com/mailman/listinfo/asterisk-users

No virus found in this incoming message.
Checked by AVG Free Edition.
Version: 7.5.516 / Virus Database: 269.19.5/1228 - Release Date: 1/16/2008
9:01 AM
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kujensen at gmail.com
Guest
PostPosted: Thu Jan 17, 2008 9:26 pm    Post subject: [asterisk-users] Polycom Remotely Cancel Call Forward Reply with quote
I misread then. Even though your original message said you wanted to
un-forward a phone. That can be done with the recipe BJ and I
outlined.

I am not aware of any way to disable the forward function, i.e.
prevent a user from forwarding in the first place.
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ddunkin at netos.net
Guest
PostPosted: Thu Jan 17, 2008 10:28 pm    Post subject: [asterisk-users] Polycom Remotely Cancel Call Forward Reply with quote
In your per-phone configuration:

<phone1>
<reg>
...
<divert
divert.fwd.1.enabled = "0"
divert.fwd.2.enabled = "0"
divert.fwd.3.enabled = "0"
divert.fwd.4.enabled = "0"
divert.fwd.5.enabled = "0"
divert.fwd.6.enabled = "0"
/>

This removes the soft-key and disallows the option from the menu.

I can't stand that feature as the soft-key is terribly misplaced,
everytime you go hit 'end call', if the other user hangs up first, half
our users ended up forwarding their phone to an invalid extension on
accident.

-----Original Message-----
From: asterisk-users-bounces at lists.digium.com
[mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of Kevin
Kiely
Sent: Thursday, January 17, 2008 17:48
To: 'Asterisk Users Mailing List - Non-Commercial Discussion'
Subject: Re: [asterisk-users] Polycom Remotely Cancel Call Forward

I guess I was interested in Disabling the forwarding feature completely
via
the config.

-----Original Message-----
From: asterisk-users-bounces at lists.digium.com
[mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of Kai-Uwe
Jensen
Sent: Thursday, January 17, 2008 7:59 PM
To: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: Re: [asterisk-users] Polycom Remotely Cancel Call Forward

When setting a forward on the phone, the phone will upload to your ftp
server a modified macaddr-phone.cfg XML file that (amongst other
locally made changes) contains an OVERRIDE statement similar to this:

<OVERRIDE reg.1.fwdContact="xxxx" reg.1.fwdStatus="1" ... />

Change the .fwdStatus attribute to "0", then reboot the phone (sip
notify polycom-check-cfg peername). That will removed the forward just
fine, at least in my setup here.

Works the other way as well: modify the XML file to list a valid
.fwdContact and set .fwdStatus to "1", then reboot the phone. That
phone won't ring again until the forward is disabled Smile

_______________________________________________
-- Bandwidth and Colocation Provided by http://www.api-digital.com --

asterisk-users mailing list
To UNSUBSCRIBE or update options visit:
http://lists.digium.com/mailman/listinfo/asterisk-users

No virus found in this incoming message.
Checked by AVG Free Edition.
Version: 7.5.516 / Virus Database: 269.19.5/1228 - Release Date:
1/16/2008
9:01 AM

_______________________________________________
-- Bandwidth and Colocation Provided by http://www.api-digital.com --

asterisk-users mailing list
To UNSUBSCRIBE or update options visit:
http://lists.digium.com/mailman/listinfo/asterisk-users
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bweschke at gmail.com
Guest
PostPosted: Fri Jan 18, 2008 6:01 am    Post subject: [asterisk-users] Polycom Remotely Cancel Call Forward Reply with quote
Kevin Kiely wrote:
Quote:
Great suggestion, thanks. The boot failed with the mac-phone.cfg removed. I
re-touched the file and followed your suggestion.

Any way of removing the call forwarding feature via the xml configs?

Kevin Kiely wrote:

Quote:
I have a remote user on a Polycom IP Phone who has set call forwarding
by accident and is away from the phone. Does anyone know of a way to
remotely un-forward the phone? I tried to reboot the phone but that
didn't work and removing the mac-phone.cfg caused problems


Remove the XML element tag from within mac-phone.cfg that it updated with
the forwarding information and then reboot it again.


I know there's a way to disable DND on the polycom's via sip.cfg. I'm
not sure about call forward. I would need to check the master config file.
--
--
Bird's The Word Technologies, Inc.
http://www.btwtech.com/
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