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[camhissey at gmail.com]

thankyou both very much for your swift responses and helpful insight...
While my knowledge of administrating Asterisk is fairly decent, i must say
my knowledgebase and ability in troubleshooting it is fairly lousy...

all these wonderful suggestions you have had about turning this log on here,
etc sounds great, but i don't know where to begin on that! how do you
recommend i turn these on or obtain them, else is there a site you can point
me to to save your precious time?

as for the network, we have two cisco routers, one is PoE and the other is
standard. we have tried to keep things constant whereby phones are connected
to the PoE and the data devices are connected to the standard switch,
however the cabling was a bit of a rush job and consequently the PoE has
proven unstable on many of the points, with some of them not even supplying
data packets. this has meant i have had to share a single port for some
desks, where the ethernet cable plugs into the phone and the computer's
ethernet connection is routed through the phone also.

The issues that we are having however are not confined to any single desk;
they occur sperratically on all phones and with any number of call volumes
(small business so only max 6 calls at once incl internal-internal) from 1
through to maximum capacity. I've been told that it usually happens around
the 4 minute mark but i wouldn't hold him to that... im happy to setup
whatever you think is going to fix this, however unfortunately with having
to share network points, i dont really know how VLANS and segmentation are
going to go...
Thanks so much everyone for your support!


Sincerely,


Cameron Hissey

On Jan 21, 2008 4:13 PM, Paul Hales <pdhales at optusnet.com.au> wrote:

[benny+usenet at amorse...]

"Cameron Hissey" <camhissey at gmail.com> writes: