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[asterisk-users] Polycom-SIP response 500


 
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stevej456 at gmail.com
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PostPosted: Mon Jan 21, 2008 10:54 pm    Post subject: [asterisk-users] Polycom-SIP response 500 Reply with quote

Hi list,

There are many Polycom experts on this list -- hopefully someone has a solution.

With *several* versions of Asterisk 1.4.x, doing a reload of Asterisk
causes the Polycom 601 phones to start dumping these messages to the
CLI.

-- Incoming call: Got SIP response 500 "Internal Server Error"
back from 192.168.2.x

They continue on until we force the devices to reboot from the CLI
with a "sip notify polycom-check-cfg 140 141 142 ..." command.

Of course this is "unpleasant" especially during the day.

I have scoured the archives, google and the wiki and have found that
although many experience this problem, no one has posted a solution.

Help please! Thanks much!

Steve
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davies147 at gmail.com
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PostPosted: Tue Jan 22, 2008 9:30 am    Post subject: [asterisk-users] Polycom-SIP response 500 Reply with quote

On 1/22/08, Steve Johnson <stevej456 at gmail.com> wrote:
Quote:
Hi list,

There are many Polycom experts on this list -- hopefully someone has a solution.

With *several* versions of Asterisk 1.4.x, doing a reload of Asterisk
causes the Polycom 601 phones to start dumping these messages to the
CLI.

-- Incoming call: Got SIP response 500 "Internal Server Error"
back from 192.168.2.x

[snip]

I have not seen this problem here since upgrading to 2.1.2 firmware.
Or perhaps it was 2.2.0, one or the other. The phones now seem to
recover on thier own when Asterisk returns.

Cheers,
Steve
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stevej456 at gmail.com
Guest





PostPosted: Tue Jan 22, 2008 10:23 am    Post subject: [asterisk-users] Polycom-SIP response 500 Reply with quote

I am using Polycom's SIP 2.2.0047 (the current release) and am seeing
this. It seems to occur less often with "extensions reload" rather
than just "reload", but it would be nice to fix this.

Tx.
On Jan 22, 2008 8:30 AM, Steve Davies <davies147 at gmail.com> wrote:
Quote:
On 1/22/08, Steve Johnson <stevej456 at gmail.com> wrote:
Quote:
Hi list,

There are many Polycom experts on this list -- hopefully someone has a solution.

With *several* versions of Asterisk 1.4.x, doing a reload of Asterisk
causes the Polycom 601 phones to start dumping these messages to the
CLI.

-- Incoming call: Got SIP response 500 "Internal Server Error"
back from 192.168.2.x

[snip]

I have not seen this problem here since upgrading to 2.1.2 firmware.
Or perhaps it was 2.2.0, one or the other. The phones now seem to
recover on thier own when Asterisk returns.

Cheers,
Steve

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stevej456 at gmail.com
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PostPosted: Tue Jan 22, 2008 4:53 pm    Post subject: [asterisk-users] Polycom-SIP response 500 Reply with quote

I have just retested and agree that this error eventually does clear
itself. However, in this test it took about 35 minutes and each
Polycom phone produced between 1000 and 1300 error message lines at 1
to 0 second intervals (which I captured to the debug log). Once one
phone starts flagging an error, all Polycom phones that are
buddy-watching join right in.

I triggered the problem by simply restarting asterisk:
/usr/sbin/asterisk -rx "restart when convenient". Sometimes (but not
all the time) it will also start if you reload.

All suggestions appreciated.

S.

On Jan 22, 2008 9:23 AM, Steve Johnson <stevej456 at gmail.com> wrote:
Quote:
I am using Polycom's SIP 2.2.0047 (the current release) and am seeing
this. It seems to occur less often with "extensions reload" rather
than just "reload", but it would be nice to fix this.

Tx.



On Jan 22, 2008 8:30 AM, Steve Davies <davies147 at gmail.com> wrote:
Quote:
On 1/22/08, Steve Johnson <stevej456 at gmail.com> wrote:
Quote:
Hi list,

There are many Polycom experts on this list -- hopefully someone has a solution.

With *several* versions of Asterisk 1.4.x, doing a reload of Asterisk
causes the Polycom 601 phones to start dumping these messages to the
CLI.

-- Incoming call: Got SIP response 500 "Internal Server Error"
back from 192.168.2.x

[snip]

I have not seen this problem here since upgrading to 2.1.2 firmware.
Or perhaps it was 2.2.0, one or the other. The phones now seem to
recover on thier own when Asterisk returns.

Cheers,
Steve

_______________________________________________
-- Bandwidth and Colocation Provided by http://www.api-digital.com --

asterisk-users mailing list
To UNSUBSCRIBE or update options visit:
http://lists.digium.com/mailman/listinfo/asterisk-users

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asteriskal at gmail.com
Guest





PostPosted: Tue Jan 22, 2008 10:23 pm    Post subject: [asterisk-users] Polycom-SIP response 500 Reply with quote

Yes, this prompt will shows up on SIP 2.2.2 as well.
I never had any issues with this though, it will clear up after next
registration of phone.
I just downloaded SIP 3.0 and have not got a chance to check and see if it
happens with this firmware as well.
On Jan 22, 2008 2:53 PM, Steve Johnson <stevej456 at gmail.com> wrote:

Quote:
I have just retested and agree that this error eventually does clear
itself. However, in this test it took about 35 minutes and each
Polycom phone produced between 1000 and 1300 error message lines at 1
to 0 second intervals (which I captured to the debug log). Once one
phone starts flagging an error, all Polycom phones that are
buddy-watching join right in.

I triggered the problem by simply restarting asterisk:
/usr/sbin/asterisk -rx "restart when convenient". Sometimes (but not
all the time) it will also start if you reload.

All suggestions appreciated.

S.

On Jan 22, 2008 9:23 AM, Steve Johnson <stevej456 at gmail.com> wrote:
Quote:
I am using Polycom's SIP 2.2.0047 (the current release) and am seeing
this. It seems to occur less often with "extensions reload" rather
than just "reload", but it would be nice to fix this.

Tx.



On Jan 22, 2008 8:30 AM, Steve Davies <davies147 at gmail.com> wrote:
Quote:
On 1/22/08, Steve Johnson <stevej456 at gmail.com> wrote:
Quote:
Hi list,

There are many Polycom experts on this list -- hopefully someone has
a solution.
Quote:
Quote:
Quote:

With *several* versions of Asterisk 1.4.x, doing a reload of
Asterisk
Quote:
Quote:
Quote:
causes the Polycom 601 phones to start dumping these messages to the
CLI.

-- Incoming call: Got SIP response 500 "Internal Server Error"
back from 192.168.2.x

[snip]

I have not seen this problem here since upgrading to 2.1.2 firmware.
Or perhaps it was 2.2.0, one or the other. The phones now seem to
recover on thier own when Asterisk returns.

Cheers,
Steve

_______________________________________________
-- Bandwidth and Colocation Provided by http://www.api-digital.com --

asterisk-users mailing list
To UNSUBSCRIBE or update options visit:
http://lists.digium.com/mailman/listinfo/asterisk-users



_______________________________________________
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To UNSUBSCRIBE or update options visit:
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