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[asterisk-users] CHANUNAVAIL


 
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peder at networkoblivi...
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PostPosted: Sat Jan 26, 2008 8:55 am    Post subject: [asterisk-users] CHANUNAVAIL Reply with quote

I've got a setup where we have 100 DID's. Our default dialplan has one
line that calls a macro:

exten => _22XX,1,Macro(STDEXT,${EXTEN})
The macro is pretty basic:

[macro-STDEXT]
exten => s,1,NoOp
exten => s,2,Dial(SIP/${ARG1},15,Tt)
exten => s,3,Goto(s-${DIALSTATUS},1)
exten => s-NOANSWER,1,Voicemail(${ARG1}|u)
exten => s-NOANSWER,n,Hangup
exten => s-BUSY,1,Voicemail(${ARG1}|b)
exten => s-BUSY,n,Hangup
exten => s-CHANUNAVAIL,1,Voicemail(${ARG1}|b)
exten => s-CHANUNAVAIL,n,Hangup
exten => s-CONGESTION,1,Voicemail(${ARG1}|b)
exten => s-CONGESTION,n,Hangup


My issue is that there are probably only about 50 numbers active at one
point in time and the numbers change frequently. I used the 22XX so
that I didn't have to update the dialplan all the time. The issue is
that if someone calls an invalid number, the system hangs up on them.
It tries to ring their extension, gets a SIP No Route and then goes to
CHANUNAVAIL where it tries voicemail and hangs up.

What I want to happen is if someone calls in and hits an invalid number,
it always goes to the operator. I thought I could just use CHANUNAVAIL
to send them there, but the problem is that if a phone isn't registered
and someone calls it, it goes to CHANUNAVAIL as well. This may seem
like the same thing, but it is different. If there is an extension
built and it isn't registered, I want it to go to their voicemail. It
is only if someone calls an extension that isn't built that I want it to
go to the operator.

Any ideas on how to achieve this?
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PostPosted: Sat Jan 26, 2008 10:27 am    Post subject: [asterisk-users] CHANUNAVAIL Reply with quote

Quote:
exten => s-CHANUNAVAIL,1,Voicemail(${ARG1}|b)
exten => s-CHANUNAVAIL,n,Hangup

Checks for mailbox existence, if it doesn't exist, sends it to the
incoming context where further check of time of day and then on to the
operator. If it does exist, return from the Gosub and continue processing:

exten => s-CHANUNAVAIL,1,Gosub(mailbox_exist,s,1)
exten => s-CHANUNAVAIL,n,Playback(beep)
exten => s-CHANUNAVAIL,n,Voicemail(${ARG1}@sip|u)
exten => s-CHANUNAVAIL,n,Hangup()
[mailbox_exist]

exten => s,1,Set(_direct_vm=${ARG1})
exten => s,n,MailboxExists(${direct_vm}@sip)
exten => s,n,Goto(s-${VMBOXEXISTSSTATUS},1)
exten => s-FAILED,1,Answer()
exten => s-FAILED,n,Wait(1)
exten => s-FAILED,n,Playback(vm-theperson)
exten => s-FAILED,n,SayDigits(${direct_vm})
exten => s-FAILED,n,Playback(vm-nobox)
exten => s-FAILED,n,Playback(pbx-transfer)
exten => s-FAILED,n,Goto(incoming,s,1)
exten => s-SUCCESS,1,Return()


Doug


--
Ben Franklin quote:

"Those who would give up Essential Liberty to purchase a little Temporary Safety, deserve neither Liberty nor Safety."
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peder at networkoblivi...
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PostPosted: Sat Jan 26, 2008 5:50 pm    Post subject: [asterisk-users] CHANUNAVAIL Reply with quote

What about the situation where there is no voicemail box for an
extension. Is there a way to tell the difference between "the phone
isn't registered" and "there is no phone at that extension"?

Doug Lytle wrote:
Quote:
Quote:
exten => s-CHANUNAVAIL,1,Voicemail(${ARG1}|b)
exten => s-CHANUNAVAIL,n,Hangup

Checks for mailbox existence, if it doesn't exist, sends it to the
incoming context where further check of time of day and then on to the
operator. If it does exist, return from the Gosub and continue processing:

exten => s-CHANUNAVAIL,1,Gosub(mailbox_exist,s,1)
exten => s-CHANUNAVAIL,n,Playback(beep)
exten => s-CHANUNAVAIL,n,Voicemail(${ARG1}@sip|u)
exten => s-CHANUNAVAIL,n,Hangup()


[mailbox_exist]

exten => s,1,Set(_direct_vm=${ARG1})
exten => s,n,MailboxExists(${direct_vm}@sip)
exten => s,n,Goto(s-${VMBOXEXISTSSTATUS},1)
exten => s-FAILED,1,Answer()
exten => s-FAILED,n,Wait(1)
exten => s-FAILED,n,Playback(vm-theperson)
exten => s-FAILED,n,SayDigits(${direct_vm})
exten => s-FAILED,n,Playback(vm-nobox)
exten => s-FAILED,n,Playback(pbx-transfer)
exten => s-FAILED,n,Goto(incoming,s,1)
exten => s-SUCCESS,1,Return()


Doug

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PostPosted: Sat Jan 26, 2008 6:17 pm    Post subject: [asterisk-users] CHANUNAVAIL Reply with quote

Peder @ NetworkOblivion wrote:
Quote:
What about the situation where there is no voicemail box for an
extension. Is there a way to tell the difference between "the phone
isn't registered" and "there is no phone at that extension"?


In those instances, I have a context that included => before the others
called, [no-vmboxes] with the extensions that has no timeout specified
in the dial command:

[no-vmboxes]

; *****************************
; Extensions with no voice mail
; Extensions that need to ring
; forever.
; *****************************

; **** Large Conference Room ****
; *******************************
exten => 4101,1,Dial(SIP/4101,,t)

; **** Small Conference Room ****
; ******************************
exten => 4102,n,Dial(SIP/4102,,t)

; **** Phone Room ****
; *******************************
exten => 4172,1,Dial(SIP/4172,,t)

; **** Poll Phone ****
exten => 4173,1,Dial(SIP/4173,,t)

; **** Shipping Phone ****
exten => 4124,1,Dial(SIP/4124,,t)

Doug

--
Ben Franklin quote:

"Those who would give up Essential Liberty to purchase a little Temporary Safety, deserve neither Liberty nor Safety."
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