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kev at mailcall.com.au
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 Posted: Mon Feb 04, 2008 12:13 am Post subject: [asterisk-users] Wait in Queue for 120 seconds for agent A t |
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Hi all
Just trying to set up a queue and wondering if this is possible.
We have 3 agents, One of them is sort of the first point of contact
What i am looking to do is
1. Someone rings the queue.
2. It rings Agent A.. If Agent A is on the phone then put them on hold
for 120 seconds, and if Agent A gets off the phone within those 120
seconds, put the call to them.
3. If 120 seconds expires, then call agent B, if B rings out, Call agent C
So all i need is for the call to wait 120 seconds for agent A to get off
the phone. Then progress the call if they dont.
Is this possible? If so, any pointers?
Cheers
- Kev
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lenz-ml at loway.it
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| Posted: Mon Feb 04, 2008 4:01 am Post subject: [asterisk-users] Wait in Queue for 120 seconds for agent A t |
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You create three queues: queue A has only agent A, queue B only agent B,
and queue C only agent C.
You call the firts queue witha timeout of 120 seconds; if call timed out,
you call queue B with a timeout of 120 seconds and so on.
One note: this does not sound great from a service-level point of view 
l.
On Mon, 04 Feb 2008 06:13:17 +0100, Kev S <kev at mailcall.com.au> wrote:
| Quote: | Hi all
Just trying to set up a queue and wondering if this is possible.
We have 3 agents, One of them is sort of the first point of contact
What i am looking to do is
1. Someone rings the queue.
2. It rings Agent A.. If Agent A is on the phone then put them on hold
for 120 seconds, and if Agent A gets off the phone within those 120
seconds, put the call to them.
3. If 120 seconds expires, then call agent B, if B rings out, Call agent
C
So all i need is for the call to wait 120 seconds for agent A to get off
the phone. Then progress the call if they dont.
Is this possible? If so, any pointers?
Cheers
- Kev
|
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Loway Research - Home of QueueMetrics
http://queuemetrics.com |
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atis at iq-labs.net
Guest
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| Posted: Mon Feb 04, 2008 4:23 am Post subject: [asterisk-users] Wait in Queue for 120 seconds for agent A t |
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On 2/4/08, Kev S <kev at mailcall.com.au> wrote:
| Quote: | Hi all
Just trying to set up a queue and wondering if this is possible.
We have 3 agents, One of them is sort of the first point of contact
What i am looking to do is
1. Someone rings the queue.
2. It rings Agent A.. If Agent A is on the phone then put them on hold
for 120 seconds, and if Agent A gets off the phone within those 120
seconds, put the call to them.
3. If 120 seconds expires, then call agent B, if B rings out, Call agent C
So all i need is for the call to wait 120 seconds for agent A to get off
the phone. Then progress the call if they dont.
Is this possible? If so, any pointers?
|
I think you should have penalty for agent B, and dial to them trough
local channels - so that busy status gets sent to queue by your own
dialplan. In 1.6 this would mean that you shouldn't use
state_interface - so app_queue can't automatically check that A is
busy.
Then it would go something like this:
Set(started=${EPOCH});
Set(remaining_time=${EPOCH}-started+120);
while(${remaining_time}>0) {
Dial(SIP/a,${remaining_time});
If ("${DIALSTATUS}"="ANSWERED") {
break;
}
Wait(1); // wait so that this loop doesn't eat much CPU.
Set(remaining_time=${EPOCH}-started+120);
}
if ("${DIALSTATUS}"!="ANSWERED") {
Busy();
}
Regards,
Atis
--
Atis Lezdins
VoIP Developer,
IQ Labs Inc.
atis at iq-labs.net
Skype: atis.lezdins
Cell Phone: +371 28806004
Work phone: +1 800 7502835 |
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kev at mailcall.com.au
Guest
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| Posted: Tue Feb 05, 2008 12:31 am Post subject: [asterisk-users] Wait in Queue for 120 seconds for agent A t |
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Sorry to be painful, But how do i set the queue timeout?
Regards
Kev
Lenz wrote:
| Quote: | You create three queues: queue A has only agent A, queue B only agent B,
and queue C only agent C.
You call the firts queue witha timeout of 120 seconds; if call timed out,
you call queue B with a timeout of 120 seconds and so on.
One note: this does not sound great from a service-level point of view
l.
On Mon, 04 Feb 2008 06:13:17 +0100, Kev S <kev at mailcall.com.au> wrote:
| Quote: | Hi all
Just trying to set up a queue and wondering if this is possible.
We have 3 agents, One of them is sort of the first point of contact
What i am looking to do is
1. Someone rings the queue.
2. It rings Agent A.. If Agent A is on the phone then put them on hold
for 120 seconds, and if Agent A gets off the phone within those 120
seconds, put the call to them.
3. If 120 seconds expires, then call agent B, if B rings out, Call agent
C
So all i need is for the call to wait 120 seconds for agent A to get off
the phone. Then progress the call if they dont.
Is this possible? If so, any pointers?
Cheers
- Kev
|
|
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lenz-ml at loway.it
Guest
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| Posted: Fri Feb 08, 2008 7:29 am Post subject: [asterisk-users] Wait in Queue for 120 seconds for agent A t |
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Don't worry - I paste this leink becaus eyou should have e good
understanding about what the queue() cmd does to be safe in implementation
phase: http://www.voip-info.org/wiki-Asterisk+cmd+Queue
See also: http://astrecipes.net/index.php?n=118
Thanks
l.
On Tue, 05 Feb 2008 06:31:16 +0100, Kev S <kev at mailcall.com.au> wrote:
| Quote: | Sorry to be painful, But how do i set the queue timeout?
Regards
Kev
|
--
Loway Research - Home of QueueMetrics
http://queuemetrics.com |
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