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[asterisk-users] pulling my hair out over voicemail

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john at quonix.net
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PostPosted: Fri Feb 01, 2008 11:14 am    Post subject: [asterisk-users] pulling my hair out over voicemail Reply with quote

Ok, I have made some progress debugging this. I dont believe it has
anything to do with asterisk or my phone. Rather I think it is an
issues with STUN and/or my Linksys router at home.

The phones I am testing all sit behind a NAT'd firewall, your basic
Linksys router for the Home DSL user.

The phones all of STUN setup, and the STUN server IP is the IP of the
asterisk server - which is purely public.

I was able to duplicate the problem with not being able to hear the
voicemail greeting by doing the following:

Turn off all the phones, and power cycle my Linksys, then turn on 1
phone. That one phone will then work, and you can hear voicemail
greeting.

The I turn on the second phone. Then voicemail greeting breaks, and you
cant hear it when you dial into voicemail. If I unplug the first phone,
and power cycle the Linksys again, the second phone will begin to work.

So the question is, does this behavior make sense?

I assumed with an STUN server I could have multiple phones behind my
Linksys firewall, now it appears I can only have one. Is it a Linksys
bug, or a general known issue? Do I need to run multiple STUN servers?

Thanks
John

On Jan 31, 2008, at 1:00 PM, Shane D wrote:

Quote:
Very odd. Could you try taking the mailbox line out of sip.conf and
see what happens?

On 1/31/08, John Von Essen <john at quonix.net> wrote:
Quote:
Here are my configs:


sip.conf:

[general]
context=default
bindport=5060
bindaddr=0.0.0.0
disallow=all
allow=ulaw

[6000]
type=friend
secret=letmein
host=dynamic
dtmfmode=rfc2833
mailbox=6000
context=default

extensions.conf:

[default]
exten => 1000,1,Ringing
exten => 1000,2,Wait(2)
exten => 1000,3,VoicemailMain

Calling from phone to phone is fine, and inbound and outbound calling
is fine. But when I call voicemail, I dont hear anything.

When I view console in CLI I see this when attempting to dial the
voicemail extension:

-- Executing [1000 at default:1] Ringing("SIP/6001-081d65c8", "") in
new stack
-- Executing [1000 at default:2] Wait("SIP/6001-081d65c8", "2") in
new
stack
-- Executing [1000 at default:3] VoiceMailMain("SIP/6001-081d65c8",
"1000 at default") in new stack
-- <SIP/6001-081d65c8> Playing 'vm-login' (language 'en')
[Jan 31 06:42:49] WARNING[8513]: app_voicemail.c:6281 vm_authenticate:
Couldn't read username
Really destroying SIP dialog 'b4c0564313527d89 at 192.168.1.112' Method:
BYE

So it plays the greetings, and is working, I just cant hear it.

-john





On Jan 31, 2008, at 3:00 AM, Andrew Joakimsen wrote:

Quote:
On Jan 31, 2008 12:30 AM, John Von Essen <john at quonix.net> wrote:
Quote:

Any ideas what could be going on? I tried tweaking the extension
1000
so it looks like:

Maybe the SIP config is wrong?

Quote:

Where 6000 is my mailbox. But still nothing, when I dial 1000, it
just
goes silent.

Can you places other calls from that new phone?

Quote:
Please help. This is driving me nuts. I even tried re-installing
asterisk from scratch - no change.

What version?

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--
-Shane
Blog: http://blind-geek.com/blog/
CoOwner: http://sjtechzone.com
AIM: inhaddict
Skype: chatter8712

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PostPosted: Fri Feb 08, 2008 12:33 pm    Post subject: [asterisk-users] pulling my hair out over voicemail Reply with quote

Don't forget to 1000,1,Answer the call

Moj
John Von Essen wrote:
Quote:
Ok, I have spent all night trying to figure this out, and hopefully
somebody has a similar experience.

I have a very basic asterisk config. Sample configs, with the only
addition being by SIP phone, and my incoming voip. Last week I got
everything setup, calls were working, etc.,.

I cam across a tutorial for voicemail, followed it, and it worked. When
I call my phone and dont answer, it goes to voicemail, and message is
stored on server.

I created an extension to retrieve the messages:

exten => 1000,1,Ringing
exten => 1000,2,Wait(2)
exten => 1000,3,VoicemailMain

And that worked. Granted, everything is still defaults, so when I dial
1000, I get the "Comedian Mail" greeting, then it prompts for mailbox
and password, then I get the menu.

Now, here is how it gets weird. Today I go and setup a new second SIP
phone, and proceed to set it up for voicemail. Inbound calls go to
voicemail properly when nobody answers, but I cant retrieve the
messages.

When I dial extension 1000, its rings for 2 seconds, then just goes
silent. No greeting, no mailbox prompts, nothing.

Any ideas what could be going on? I tried tweaking the extension 1000
so it looks like:

exten => 1000,3,VoicemailMain,s6000

Where 6000 is my mailbox. But still nothing, when I dial 1000, it just
goes silent.

Please help. This is driving me nuts. I even tried re-installing
asterisk from scratch - no change.

-john


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