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[anthony.minessale at g...]

try executing the api command uuid_park on the uuid before you make it into a js obj
that way it will exit the conference and be waiting in park for you to control it.


On Mon, Oct 27, 2008 at 5:47 AM, Birgit Arkesteijn <birgit@westhawk.co.uk (birgit@westhawk.co.uk)> wrote:

[birgit at westhawk.co.uk]

Hi Anthony,

Thanks for your feedback.
Unfortunately the uuid_park doesn't remove the consumer out off from the
conference.

function bridge_to_customer_services(conf_name, member_id, uuid,
customer_service_url)
{
if (member_id && uuid)
{
var res = apiExecute("uuid_park", uuid);
log("after uuid_park: " + res);

log("create new consumer session object: " + uuid);
var cSession = new Session(uuid);
cSession.setAutoHangup(false);
cSession.execute("bridge", customer_service_url);
}
}

If you want to run this scenario yourself(ves), I could email you my
three js files that run the whole process.

Thanks, Birgit

On 27/10/08 15:26, Anthony Minessale wrote:

[anthony.minessale at g...]

try updating to latest and see if uuid_park works now.


On Mon, Oct 27, 2008 at 11:32 AM, Birgit Arkesteijn <birgit@westhawk.co.uk (birgit@westhawk.co.uk)> wrote:

[birgit at westhawk.co.uk]

Hi Anthony,

Sorry, but it still doesn't work in
FreeSWITCH Version 1.0.trunk (597:10176)

It actually makes it worse sometimes.
Maybe it's a timing issue, but one of two things happen:
1.
The same problem happens as before:
The two calls are bridged, however the consumer remains in the
conference call. Since the consumer was alone in the conference, the
hold music keeps playing.

or

2.
2008-10-28 13:42:56 [INFO] mod_dptools.c:1843 audio_bridge_function()
Originate Failed. Cause: ORIGINATOR_CANCEL

Thanks, Birgit

On 27/10/08 17:15, Anthony Minessale wrote:

[anthony.minessale at g...]

wait a minute,

Can't you just do:

var cSession = new Session(customer_service_url);
cSession.execute("intercept", uuid);

intercept will steal the call from whatever it's doing and bridge it.


On Tue, Oct 28, 2008 at 8:50 AM, Birgit Arkesteijn <birgit@westhawk.co.uk (birgit@westhawk.co.uk)> wrote:

[birgit at westhawk.co.uk]

Hi Anthony,

Thanks again for your suggestion, unfortunately this doesn't do the
trick either.

The consumer (uuid) is indeed taking out of the conference call, but not
bridged to the customer_service_url.

I don't hear anything on the customer_service_url's phone. After a while
it gives me a ringing noise, the same noise as when you pick up the
phone before dialing. The number doesn't appear in the 'show channels'
command.

freeswitch@apso> show channels
API CALL [show(channels)] output:
uuid,created,created_epoch,name,state,cid_name,cid_num,ip_addr,dest,application,application_data,dialplan,context,read_codec,read_rate,write_codec,write_rate
efd21ba4-a503-11dd-9791-fb4b4185c9cb,2008-10-28
15:20:21,1225207221,sofia/external/0662,CS_RESET,FreeSWITCH,0000000000,,0662,conference,25@default,,default,PCMA,8000,PCMA,8000

1 total.

freeswitch@apso> conference list
API CALL [conference(list)] output:
No active conferences.


Here is the changed function (to be sure):
function bridge_to_customer_services(conf_name, member_id, uuid,
customer_service_url)
{
if (member_id && uuid)
{
var sSession = new
Session("{ignore_early_media=true,originate_timeout=10}"
+ customer_service_url);
var ready = sSession.ready();
if (ready == true)
{
sSession.execute("intercept", uuid);
}
}
}

Thanks, Birgit


On 28/10/08 14:54, Anthony Minessale wrote:

[anthony.minessale at g...]

you might want to add {ignore_early_media=true} to the dial string
and also make sure it was properly setup by testing for
sSession.ready() before executing intercept but I know that would work I tested a similar situation in my box.

is the channel who is in the conference in there via a js also,
are you being sure to test for session.ready to release the channel from the script
when the system wants it back?

try it yourself

call the conference directly eg ext 3000 on defaults
note the uuid of that call as uuida

originate a channel into park
originate {ignore_early_media=true}/some/dial_string &park()
note that uuid as uuidb

try the cli command

uuid_transfer <uuidb> intercept:<uuida> inline

that's the same equivalent as what you are trying to do


On Tue, Oct 28, 2008 at 10:30 AM, Birgit Arkesteijn <birgit@westhawk.co.uk (birgit@westhawk.co.uk)> wrote:

[birgit at westhawk.co.uk]

Hi Anthony,

Yes, it works now!!!

I added an additional 'while (session.ready())' loop in the consumer
script. I also had to add 'setAutoHangup(false)' to make it work.

For archive purposes, here is the latest version of my javascript function:

// conf_name: the name of the conference, for example '25'
// member_id: the member_id of the consumer in the conference
// uuid: the uuid of the consumer
// customer_service_url: the endpoint of the customer service department
function bridge_to_customer_services(conf_name, member_id, uuid,
customer_service_url)
{
if (member_id && uuid)
{
var sSession = new
Session("{ignore_early_media=true,originate_timeout=10}"
+ customer_service_url);
var ready = sSession.ready();
if (ready == true)
{
sSession.setAutoHangup(false);
sSession.execute("intercept", uuid);
}
else
{
// No customer services
// kick the member out off the conference and hangup.
kick_n_hangup_member(conf_name, member_id, uuid);
}
}
}


Thank you very, very much for your help!

Cheers, Birgit


On 28/10/08 16:12, Anthony Minessale wrote: